HT5624 help me password,not receive an email from apple retrieve your password

hi
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If it hasn't arrived after a few hours and isn't in a spam filter, click here, phone Apple, and ask for the Account Security team.
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Similar Messages

  • I am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support.

    i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • How discover the direct link of my book published while I had not received an email from Apple ?

    How discover the direct link of my book published, while I had not received an email from Apple ?

    You are most welcome
    Good luck in the store.
    Ken

  • HT5622 seems like every 3-4 days I get an email from Apple saying your password has been reset,if you didn't change it go to etc'

    ipad 4
    ALmost every few days I get an email from Apple saying your password has been changed.... if you didn't change please go to Apple and change your id password
    I have had to do this for the 7th time in 4 weeks

    If you are receiving e-mail messages that indicate that someone is trying to reset your Apple ID password, they may be phishing scams. Do not click any links in those e-mail messages, and if you make the mistake of doing so, do not provide your current Apple ID password on the page you are directed to.
    Unfortunately, in this case, there's nothing to be done except treat those messages the same way you would any other spam.
    The other possibility is that someone is actually trying to reset your Apple ID password. This may be due to a malicious attack, but more likely, it's just someone who thinks your Apple ID is actually theirs (due to a typo, faulty memory or something similar) and is trying to "regain" access. In any case, this is merely an annoyance, but you can put an end to it by enabling two-factor authentication on your Apple ID. This will require an additional piece of information that only you will possess in order to even start the password reset process.
    If you are actually seeing your password getting changed, and are having to reset it yourself to regain access, you are being hacked. This could be because your password is not strong enough to withstand a brute-force attack by a botnet. It could also be because the attacker already has access to your e-mail address, and is able to intercept the reset e-mail and complete the reset process. Because of that danger, you should change the password for the e-mail account associated with your Apple ID. You should also change the password for your Apple ID, making sure that it is a strong password, and enable two-factor authentication as mentioned above.

  • HT201363 I did not receive an email from apple to reset the secret answer

    Please send me to link for reset my secret answer

    Hi huycovip,
    Thanks for visiting Apple Support Communities.
    See this article for help with your rescue email and security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    iTunes Store Support can help if you follow this process but do not receive an email to your rescue email address:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    Regards,
    Jeremy

  • ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple

    ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple in the past asking letting me know a purchase had been made and asking if I had made the purchase, but the item listed has alway been a purchase that I had made. Since I had received similar emails in the past, I didn't think anything of it. Because I had not purchased the item listed, I immediately clicked on the link in order to change my password, which has been suggested in authentic emails i had received from Apple in the past. The site I was redirected to was exactly the same as the Apple site where you go to change your password. I entered my userID and password and it stated a verification email would be sent, if it was not sent click "resend email." When I did not receive an email, after about 10 seconds I went to the Apple site and followed the SAME EXACT step on pages that were IDENTICAL to the FRAUDULENT website I apparently had just been at. When I clicked "Send verification email," I DID receive an email within seconds, which had a special link that brought me to a page where I could change my password, which I did. I later compared a legitimate email to the FRAUDULENT email and I DID FIND A DIFFERENCE, BUT IT WAS ALMOST UNNOTICEABLE unless you were really, really looking.  I doubt it would be noticed by anyone if not comparing it closely to a real email. THE DIFFERENCE WAS AT THE BOTTOM OF THE AUTHENTIC EMAIL, THERE WERE THREE LINKS THAT COULD BE SELECTED - My Apple ID/Support/Privacy Policy. ON THE FRAUDULENT EMAIL THESE LINKS WERE NOT PRESENT!!! Just today I received an email from Apple stating my password had been changed today. I did not change my password today. When I changed after getting the fake email, I did not think about my SECURITY QUESTIONS!!! If you forget your Apple password, you are able to answer the security questions in place of your ID and you get a confirmation email. Even though I changed my password within a one minute when I did not get a confirmation email with a link to change my password right away and I went dierctly to Apple's site, apparently it was enough time to take all the information on my account - INCLUDING MY DEBIT CARD NUMBER, WHICH HAD BEEN REQUIRED WHEN I INITIALLY SET UP THE ACCOUNT!!! Today I received a call from VISA FRAUD PROTECTION asking about strange activity on my account and stating they were concerned and wanted to ensure I had used the account. I HAD NOT, AND ALL THE MONEY IN MY BANK ACCOUNT HAD BEEN STOLEN!!!!! I am writing this in hopes that many people will see it and NOT FALL VICTIM TO THIS SCAM. Please pay close attention to any emails you supposedly receive from Apple - If the links "MY APPLE ID/SUPPORT/PRIVACY POLICY," PLEASE DO NOT ASSUME IT IS AN AUTHENTIC EMAIL FROM APPLE. I suggest you immediately forward the email to apple, which I didn't do because this happened days ago. Nothing was taken from my money that was already on the Apple account, and nothing had been taken from my checking account. I guess I assumed there had been something wrong with the link in the email directing me to where I could change my password, plus I had gone to the valid Apple website and changed my password for real, and I guess I was thinking that changing my password would prevent someone from being able to acces my account info. PLEASE DO NOT FALL VICTIM TO THIS SCAM AS I DID!!!!

    No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
    To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
    CCC

  • I tried making a new Apple ID for my official iPhone device and found that my official email ID is already taken (although I don't remember taking the same). I have trying to reset my password since last 3 days but I'm not getting any email from Appl

    Despite requesting several times through iforgot, I have not received any email from Apple support on my official email address.

    try this...
    Apple ID: Contacting Apple for help with Apple ID account security
    ÇÇÇ

  • Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do?

    Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?

    It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
    Also watch out for suspicicious activity on your account.

  • I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

    I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

    It did not come from Apple. Do not click on the link and do not supply your password. It is a scam. You can report the phishing email to Apple here:
    Phishing & Other Suspicious Emails
    Once you have done so, delete it.
    Cheers,
    GB

  • I forgot my apple id password so i create a new one. the problem is i cant remove my first apple id because any time i tried to reset my password i never received any email from Apple.now the problem is my iCloud and ... have problem on my iPhone????

    I have a problem with my I phone5 . after i bought an iPhone6 and i joined it to my iTunes , the same problem happens to my new Iphone.
    i thought with the new Apple ID the problem could be solved. so i create a new Apple ID. now i have 2 I Phones  with the same problem means i can't remove my first Apple ID because any time i try to reset my password and delete the Apple ID i don't receive any Email from APPLE .
    Please HELP me. i would be very appreciated .
    thank you very much.

    Hello ba.t,
    After reviewing your post, it sounds like you tried to reset the Apple ID password but did not receive the email. I would recommend that you read this article, it may be able to help the issue.
    If you didn't receive your verification or reset email - Apple Support
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • HT201363 my husband received an email from Apple stating we needed new credit card information.  We had just gotten a new credit card and couldn't remember if we updated it or not.  What kind of questions would you ask for that? It may have been fraud?

    My husband received an email from Apple stating our account was frozen and we needed to update our credit information.  We recently got a new credit card and so went ahead and updated information.  They asked about mothers maiden name and social security information.  Now we are feeling skeptical.  Are these the kinds of questions Apple would ask?  Now all my information is out there and I can't even get a hold of a human being at support to answer any questions for me as to whether they sent this or not????? Help!!!!!!!!!!!!!!!!

    That email was a phishing attempt to get your iTunes account and payment details - iTunes accounts aren't 'frozen', and iTunes don't need your social security info.
    If your husband entered his card details then he should contact the card issuer immediately and get it cancelled and replaced.
    He should also change the password on his iTunes account e.g. via the Store > View Account menu option on his computer's iTunes or via http://appleid.apple.com
    If you still have the email then you could forward it to Apple : [email protected]

  • I've just received an email from 'Apple' saying that my apple id was used      to sign into iCloud on an iphone 5s.  I have an iphone 4.  It's asking me to sign in to confirm my details and change my password.  How do I know if this email is genuine?

    I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5S.  I have an iphone 4.  It then asks that I 'click here' to confirm my details and change my password.  How do I tell if the email is genuine?

    Apple will not ask you to click a link in an email. They may tell you to log in to your account to reset your password. Go to https://appleid.apple.com and log in if you ever want to change any information in your profile (or your password). And do not click the link I just posted; instead enter it into a browser.
    You can verify the devices assigned to your account by going to https://icloud.com/find (again, don't click it), where you can see a list of devices registered to your Apple ID.
    As a general rule, you should never click a link in an email or forum post without verifying it first. You can see where it goes without clicking it in most email programs and browsers by hovering your mouse pointer over it. On an iPhone you can check where it goes by holding your finger on the link (rather than just tapping it).

  • Have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta

    have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta

    It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
    [email protected]
    The link below has information to help identify fraudulent emails.
    http://support.apple.com/kb/HT4933

  • TS4009 I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?

    I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?

    ...  I clicked on it (I know I am not supposed to do this - I won't ever do it again) and no window opened up.
    You're right - it is never a good idea to click on links sent in an email unless you are absolutely certain they are legitimate, and that is only becoming more difficult as spammers and phishing attempts are getting better every day. Having no association with Verizon is all the more reason to simply delete the thing.
    Next, by supplying your email address all you did was confirm to whatever site was sending you this spam that your email address was legitimate. Again, when in doubt just delete the email and forget you ever saw it.
    ...  How can I check to see if my computer has been hacked and how can I protect it further.
    The good news is that is highly unlikely. The bad news is that your email address might be used as the "from" address for spam sent to others, and that you are only more likely to get more spam from the phony Verizon site as well as every other potentially malicious operators.
    The best advice would be to simply abandon that email address, but if you can live with the previous potential concerns it would be overkill. I would recommend changing your passwords for financial institutions (banks, credit cards and so forth) as well as your email account or accounts. That is simply good practice whether or not you did what you did.
    As far as any malware is concerned, again that is unlikely, but make sure you run Software Update to get all Apple's latest updates.

  • I forget the secret answer of questions asked by account. I have also updated by account wiht alternative email (resque) but i am not getting any email from Apple. please help.

    I forget the secret answer of questions asked by account.
    I have also updated by account wiht alternative email (resque) but i am not getting any email from Apple for the restoreing my secret Ques Answer
    please help.

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

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