HT5624 I'm not receiving Emails on my E-mail address  FROM APPLE on changing my security questions

Hello,
I've been trying to make Icloud backup for my date in order to change my Iphone 4 to a new one Iphone 5
However now i gave before my apple id nd password to someone , so i need to change them so i can do the backup...
I do all steps right and it tells me that an email will be sent to me .. to change security questions since i don't remember them,
however i am not receiving this reset email...

If you know your present password you don't need to use the security questions: just go to http://appleid.apple.com , click on 'Manage your Apple ID', click on 'Password and Security' and you can change the password. Of course if you've already managed to reset it then that won't work since you now don't know the password.
If you are unable to change it by this method and haven't received a reset password you will need to contact Support. Go to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'More Products and Services' in the second column, then 'Apple ID' in the third column. In the next page select 'Other Apple ID Topics' in the first column then 'Lost or forgotten Apple ID password' and click 'Continue'. You will be offered options to contact Apple.

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