HT5624 I want to change my password and I can't remember the answers to my security questions
I want to change my apple id password but I can't remember the answers to my security questions and I haven't got a recovery e-mail address. Help!!!
Hello, dazspurs.
Thank you for the question. I would recommend reaching out to our Apple ID Account Security team to assist you with this issue.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
Similar Messages
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I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
I just got my new iphone and I gave my phone the same apple ID as my iPod. Then I added $40 to my iTunes thinking that I could buy songs freely. When I went to go buy an album it said that I needed to answer some security questions to complete the purchase. So I clicked yes and it brought me to two questions that I totally forgot the answers to so I hit the link that said if you forgot your answers click here. I clicked it and it brought me to this website that you see all your information about your apple ID. So I went to privacy and security and the same two questions were there. I tried and didn't succeed. I even sent myself the email and I have been trying this for days on end and still never received any emails about those questions. So I thought what if I create a new apple ID then mabe I could transfer ONLY the money over, is this possible?? Because I would hate to see forty dollars go to total waste.
Funds cannot be transferred from one Apple ID account to another.
Try here > Rescue email address and how to reset Apple ID security questions
If that doesn't help, contact Apple for assistance with your security questions > Contacting Apple for support and service -
Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email
You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use. -
I am trying to make a purchase from the Itunes store on my new mini ipad and can not remember the answers to my security questions. how can I change the answers?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I can not remember the answer to my security questions and the email that is on the to send to is not mine
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
I can not remember the answers to my security questions due to the fact my daughter set my account and she is not here
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102754) -
I am locked out of iTunes because I can't remember the answer to my security questions, and my 'rescue email' is one that I no longer have access to... Help!
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106114) -
I can't remember the answers of my security questions and i lost my safety email as well.and i try to call number of uae support its not correct so any one can help me
If you do not have access to the rescue email or you do not receive the reset email then you will need to contact AppleCare for assistance:
http://support.apple.com/kb/HT5699 -
I can't remember the answers to my security questions and I am not receiving the rescue email. How can I reset the questions/answers?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118855) -
Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90530) -
Hi people um I can't remember the answers to my security questions and I don't have a recovery email .. What should I do ?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i just want to change my itunes password,
I need to change my rescue email because i forgot his password and i cant remember the answers to my security questions!!!! Please help me!You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118288) -
I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?
To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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I have forgotten the answers to my security questions and want to download stories for my students!!! I have not had this problem with the other iPads I am in the care of. Please help me resolve this problem.
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(79842)
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