HT5624 My Apple ID was disabled and I cannot purchase in Itunes.

My apple Id was disabled for any reason I don't know. I cannot update my previous purchases or even make purchase from Itunes. How can I retrieve it back? Please help.

You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Stores and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

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    My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID   Just got an iPad air 2 so my iCloud and family sharing is with the one that's disabled. Which I don't know how to switch to my new one, so I trying to erase my apps that won't load and just re download them with my new ID that is being used with the iTunes n app store but I can't even find most in purchased plus it's saying that I can't get it cuz that ID is not with family sharing but I donT know why it would not be. Please someone help.

    OOk so I have my new Apple id in my iTunes account but my old Apple ID is the one that is in the iCloud account which is the Apple ID have been using for years and the reason I cannot get it on this abled is because somebody was using my credit card or debit card that was on file for family sharing and it was a stolen iPhone from my account so they had to disable my Apple ID and I could not use my debit card anymore on any Apple ID ever again they said because of it so I can't get it not to be disabled and I can't sign into iTunes with it I already have signed out and signed in with my new Apple ID for iTunes it's just iCloud is not letting me load anything so pretty much what I've been doing is I have to erase every app and then re-dumb going to iTunes and re-download the apps again but the only issue is that I still have a disabled Apple ID as my iCloud settings and my iCloud family sharing in all of that so I'm wondering how or is it possible to change my Apple ID for iCloud specifically because when I go into Icloud and settings and go into my name where my Apple ID is the one that's disabled it doesn't say anything about log out or sign out or anything like that it just says to put the password for it so is there a way to change the Apple ID for my iCloud so that my iTunes in my iCloud is the same Apple ID?

  • My Apple Id was disabled and I do not know why.

    My Apple Id was disabled and I do not know why, I've already changed the password but to no avail, have bought several apps and games expensive, and so would not want to do another. What do I do?

    Welcome to the Apple Community.
    When your account becomes disabled, Apple provides the following recommendation:
    "This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
    Visit iForgot.com and follow the instructions there.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • My apple id was disabled, and i reset the password but it still says its disabled. Has anyone solved this problem?

         my apple id was disabled, and i reset the password but it still says its disabled. Has anyone solved this problem?

    I solved that particular problem for myself (although I am running iTunes 11 under Snow Leopard on an iMac) by deselecting one of my Users Admin. privs. You see, I had two users w/admin privs & iTunes now plays nicely when there is only one admin.
    Otherwise, I would keep getting stuck in an "infinite loop" of resetting passwords over & over and still iTunes was a mess - albeit on an intermittent basis which was absolutely driving me nuts!
    I also think that firing up Safari and signing into my account @ apple first seems to help; providing that an apple cookie gets placed in my machine before I go to the iTunes store and enjoy surfing around there.
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  • My ipad mini was disabled and kept saying connect to itunes how do i do that

    my ipad mini was disabled and kept saying connect to itunes how do i do that

    FORCE IPAD INTO RECOVERY MODE
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    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
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    5. Release Home button.
    ON COMPUTER
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    1. Data will be lost if you do not have backup
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  • My apple ID was disabled and I can not fix it from my side.

    My apple ID was disabled. Please fix it. I did everything from changing password to verifying my CC info and all that stuff. Please anable my apple id asap.
    Thanks

    Hi bradleybarakat,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    http://support.apple.com/kb/TS2446
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    I hope this information helps ....
    - Judy

  • TS2446 my apple id was disabled due to a purchase on a game that wasn't approved by me. i am trying to get my apple id ready to use again

    My apple id was disabled sue to purchase on game that i didn't approve. i would like to get my apple id available to be used agin

    Contact Apple for assistance by going to https://expresslane.apple.com, then click More Produces & Services>Apple ID>iTunes Store, App Store or Mac App Store>Disabled Apple ID.

  • My iphone was disable and it say connect to itunes. but when i connect it to my computer, my computer cant detact my device. how do i deal with this situation?

    hi, i have a problems. my iphone is being disable after my daughter play with it and been entering all the wrong code. so my iphone is now disable and it say connect to itunes. i already plug my iphone to my computer, how ever my computer could not detact my devic. and because of that i cant connect it to my itunes. how do i deal with this problems?

    iOS: Device not recognized in iTunes for Windows

  • My daughter's iPod touch is disabled and I cannot connect to iTunes

    My daughter's iPod went crazy the other day making noises (she was no where around) and when I found it the message said that the iPod was Disabled and that it should be connected to iTunes.I tried this and it said that it might need an upgrade and possibly to be restored. I clicked ok but it only got so far through the software upload before it returned to Disabled. I did a little searching and tried the connect while holding the home button thinking this would work but alas - no joy! I've repeated this and gone in circles looking at discussions and now discovered that I cannot even turn off the iPod (with the slider) I held done the home button and on/off, restarted and then... you guessed it, disabled. Any help?

    Have you tried following the recovery mode instructions in http://support.apple.com/kb/HT1212 and summarized as:

  • TS2446 my apple id was disabled and I reset my password and it still doesn't work

    I tried adding and app and I keep getting my apple id was disabled

    Try contacting the store support staff, they are good at these problems: http://www.apple.com/emea/support/itunes/contact.html

  • Hey guys my Apple ID was disabled and it's telling me to change my password so it well enable and I did so many times and it keeps asking over and over again even tho I did it so I can't sign in to my icloud on my iPhone what do I do?

    Help

    Hello LeloChick,
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    Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
    http://support.apple.com/kb/ts2446
    I would next reach out to our iTunes Account Security team with this link:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • HT201210 my iphone 4s was disabled and said to connect to itunes and i did

    i also watched a video on youtube and followed the steps and got my iphone blacked out

    Do as the message says, connect the device to iTunes and restore.
    And stop being such an impatient individual.  Posting a reply to your own thread 5 minutes after the initial posting is pointless.
    We are all users here.  No one here is paid to reply.

  • My iPad is disabled and I cannot connect to itunes - help

    I am trying to connect my disabled iPad to itunes to reset the forgotten password. As suggested in another dicussion I have tried unplugging the USB and holding the home button on the iPad for 10 seconds and then replugging the iPad into the computer but my computer says itunes could not connect to the iPad because it is locked with a passcode. You must enter the passcode on the iPad before it can be used with itunes.
    Please help....

    Recovery Mode:
    1. Turn off iPad
    2. Connect USB cable to computer; leave the other end alone
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • HT5622 My yahoo account was deactivated and I cannot purchase items because I have forgotten my security questions.  I have changed the alternative email.

    Please help me. I have tried for ages to purchase items.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100376)

  • HT1918 My old apple ID comes up and I cannot access my iTunes account.  I do not know how to change my account on the iPad.  I have already chant

    My old apple ID is on my iPad, after I changed my ID on my iPhone

    If you updated your existing account then try logging out of it on the iPad by tapping on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on the iPad. If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

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