HT5625 cannot answer security questions

itunes says i have never bought aps, which i have many and wont let me progress without answering security questions, which i cannot answer. i cannot figure out how to change the security questions to successfully operate itunes and purchase aps

Contact support at the appropriate number for your location: http://support.apple.com/kb/HE57 and ask to speak with someone in Account Security, they can help change your questions/answers.

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Cannot answer security questions! Help!!

So I have an Apple ID that has been signed in into the App Store on my iPad. There hasn't been a credit card associated with my account, but I have been able to buy free apps. Recently I tried to add a $15 iTunes gift card into the account and I did so. My account currently has $15. (Yay!) But to actually buy apps, I have to answer/verify my security questions first. I've tried to answer them but after multiple tries, I get locked out of my Apple ID. I've done this twice now... I've read that to change the questions you must answer them! D: I have also read that if you have a recovery email you can change it there but I don't have a recovery email... Noooo...
Help help..
Other info:
-Currently locked out of my account. T^T Another 7 more hours to wait.
-I know the password to my Apple ID but I'm UNABLE to sign into appleid.apple.com. I think it might be the fact that I'm locked out of my account because I was able to sign in before the lock out.
-I think it's best that I call Apple Support. But, for them to reset it (Also read this from another discussion.. I've so many already >.<) I must be able to answer at least one of the questions. Not sure if I can do that.
-Tried to answer the questions through "Reset my password" and after clicking the "Answer security questions: " it tells me that I have to put in my birthday, and I do so, but it says "The authentication information provided does not match our records. Please verify your personal information and try again." (Not sure how this applies to the security questions but just wanted to add it.)
What do I do?!
Thanks!

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 I still cannot answer security questions or send a rescue email!!! Please help!

I still cannot answer my security questions or send a rescue email!! Please help!! is there a live person to help!

Login to www.appleid.apple.com with your Apple id and password If You Remember.
Go to Security and Password tab There You shoud have a Link to get the answer for security question.
If you dont have you need to talk to Account's and security Team of Apple Regarding this.

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities

HT201363 i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I

i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?

Dude same here

HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

TS3297 I cannot purchase music currently as I am being asked to answer security questions due to it being " the first time have bought from this PC". This is not the case, I have not changed my PC. I have changed my passowrd and security questions but no

I cannot buy music currently as I am being asked to answer security questions due to it being supposedly "the first time I have bought form this PC". This is not the case. I have now changed my password and security questions, but it is asking me the same when I try to buy again.

First off, the name of your computer is only the way it is becuase the Apple user is the first one they created after repairing the Mac. Go into Sharing System Preferences and change the name to whatever you like.
Can you explain how you did this:
This didn't seem right so I went in to it and changed the computer so that it would recognise me as the Owner/Administrator.
You can delete the Apple user in Users & Groups System Prefs. Select that user and delete it. It will ask if you want to save the user data or delete it. If you archive it, you can always delete it later and it will be available if you need to recover that account for some reason--I doubt this will be necessary. After deleting the account, and when you feel you are still working normally, you could delete that archived user folder.
I have also never seen anything ask for that. It does sound like an Epson thing, but without having access to it, I couldn't tell you for sure.
Here's what I would try. Create a new User and give them admin rights. Log in as that user and see what happens with the installer. If it still complains, it is an Epson issue. My guess is it is looking for user id 501, the first user created. If it works, then something is indeed odd about your account. If so, use that new admin account to disable Admin privileges for your account, then re-enable it. This is done in the Users & Groups system prefs.

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?

Hello AndiHouse,
Thank you for using Apple Support Communities!
According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
All the very best,
Sterling

HT201303 using a new computer, and cannot download music without being able to answer security questions. Is there a way to reset these or get the answers sent to you for one's security questions.

using a new computer, and cannot download music without being able to answer security questions. Is there a way to reset these or get the answers sent to you for one's security questions.

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

HT204266 Help...bought an iPad for mum at Xmas, got set up with App Store account and bought scrabble but since then we cannot log back into buy anything it asks for the password which we give it accepts but it asks us to answer security questions that go

Trying to login to the App Store and it keeps asking me to answer security questions but when I try to do so the page just goes blank to white and then disappear . By this point I am already successfully logged in.
Please help.

Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and your verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account

HT1689 me and my husband both have iphones 4 on the same itunes account but he cannot purchase anything cuz it keeps sayin its a new device and he needs to answer security questions.the questions are not what we set up the acct with. help!

My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions. these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!

I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
Thanks again for "anyone" that can help me!!!

I recently got a new iPod and I have money on my account but it won't let me use it unless I answer security questions but the questions aren't mine so how do I fix it

I cannot purchase items because it's says since it's the first time I'm purchasing items on this device so I have to answer security questions but it's not my security questions

If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699

I never answered security questions and now I can't buy anything on iTunes

I got a new iphone and it never asked me to answer security questions. Now almost a year later it says I need to answer some to verify myself. so i have not been able to buy a thing, except free things, on itunes. Please help

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT204088 I forget my answers security question how i can rest new security question and new answers?

I forget my answers security question how i can rest new security question and new answers?
I know the password but i forget the answers of security questions

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 i cannot change security questions , please kindly advise.

i cannot change security questions , please kindly advise.

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
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HT5625 cannot answer security questions

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