HT5625 I have forgotten the security questions and i have just bought the i-phone 4s and to use itunes i need to verify the questions. how do i get the answers i gave for the security questions?

I have forgotten the security questions for my ipad. recently i purchased the iphone 4s and to use itunes i need to verify that it is me . the answers that i thought were right , it is refusing me. what steps should i take?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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I HAVE JUST BOUGHT AN I PHONE 4S AND SUCCESSFULLY JOINED I CLOUD, ALSO ON MY PC. BUT I HAVE USED A DIFFERENT SIGN IN E MAIL ADDRESS THAN ON MY ORIGINAL I PAD. HOW CAN I CHANGE THAT TO THE NEW E MAIL SIGN IN ?

I have just bought an i phone 4s and successfully joined i cloud, i have also successfully linked up my pc with i cloud. However my i pad is a little older, and when i signed on to i cloud some time ago i used a different e mail 'sign in' address. How do I change this in order to link all three devices. Thanks in anticipation, David.

Go to Settings>iCloud, tap Delete Account and provide the password (if using iOS 7), then sign back in with the ID ("email sign in") you want to use.

HT1349 I have an i-pad and have just got an i-phone but want 2 use a different I cloud? I've set up new email account and apple ID, but I can't change the I-cloud settings, can u help PLS??

I have an i-pad and have just got an i-phone but want 2 use a different I cloud? I've set up new email account and apple ID, but I can't change the I-cloud settings, can u help PLS??

The procedure is Settings>Messages>Send & Receive at>You can be reached by iMessages at>Add another email address. The email address has to be a valid working email address, obviously. Apple should verify the email address and you have to go to the inbox of that email account, read the verification email from Apple and follow the inductions in the email in order to complete the verification. Then you go back to the settings, uncheck your email address and check the new email address to be used as the contact email address.

I have just bought my sons iphone4 he was on o2 which we forgot, i am on vodaphone how do i unlock it, have a new micro sim card from vodaphone, and followed the instructions on itunes but not successful help

I have just bought off my son his iphone4, we all forgot that he was on o2 (but no longer) I am on vodaphone, got a micro sim card from vodaphone to enable me to keep my number, but it won't unlock, unless i want to spend huge amounts of money and wait 3 weeks, have followed the instructions on itunes for the unlocking but not successful. Help anyone.

O2 will and do unlock iPhones for their customers and quite happily compared to some other UK carriers
The user must either be in contract or an active PAYG customer and the iPhone must be in use ontyhe O2 UK network
www.o2.co.uk/unlockmyiphone

I have just got myself i phone but i cant use i tunes because the one i have on my mac is 9.2.1 is there anything i can do please help

i have just got an i phone and want to put my music on it from my i tunes but there version of i tunes on the mac is 9.2.1 have tried to update but it wont open up pleas help

You need to purchase a newer OS. Check the requirements before purchase.
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HT201335 I have just bought Apple TV to be able to use from my Mac book pro I have upgraded to OSX Mavericks but cannot get airplay symbol ? Any suggestions?

I have just bought apple TV tp use with my Mac book pro This has now ben upgraded tp mavericks 10.9.1 but i cannot get an airplay simble on my info bar? What am i doing incorrectly?

You posted in the iPad forum instead of the MBP forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
http://appletv2.com/airplay-icon-missing-ios-7/
 Cheers, Tom

I have just bought an i phone 4 and believe i have to register it before i can use it, how do i do this?

Ihave just bought a second hand
i phone 4 and believe i have to register it before i can use it, how do i do this?

Solved.....see troubleshooting info in question.

TS1702 Just bought iPad Air. All apps from previous iPad transferred over except one game. How can I get the app on this iPad? It does not even show up in purchased apps.

Just bought an iPad Air. All apps from previous iPad transferred over except one. The app does not appear in my purchased apps. How can I move this app over?

Some apps do indeed come off the market. The vendor stops selling or supporting them for whatever reason.
That is likely what happened.
See if the app is still in the App Store. If so, you can download it. If not, it is gone.

My one computer's gone for repairs, all my iTunes info is on an external drive. I just bought a new machine, I want to use iTunes on it with my original external drive. How can I do this?

Hi, I have an important question which I need to ask you folks.
For the past four years, I have been using iTunes on my laptop, the only computer I have had to use iTunes. All of my movies, songs, etc are saved to an external hard drive which connects through its USB port.
That laptop is not currently working, and for the past couple of months has been upstate at a friend's house, as he is attempting to fix it.
I just got a new portable tablet capable of running iTunes today. I have not set it up yet has I have been busy at work; but I want to have the tablet have iTunes on it as well under my existing iTunes account, but I am not sure exactly how to go about it. This will be my second computer machine that iTunes will be installed under, and I want to be able to plug into it the external hard drive, The exact same hard drive I have been using on my old computer with all my iTunes information on it.
How do I do it?

If the iTunes database files are on that drive, launch iTunes with the Shift key(Windows) or Option key(Mac OS X) held down, select Choose Library, and navigate to it. The computer may need to be authorized to play protected content, and if the library contains rented movies, those won't play.
If not, import the content to an iTunes library.
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HT4623 have just updated my 4gs to ios 6. it has really screwed up my contact tel numbers. how can i get them back?????????

have just updated to ios 6. this has really screwd up my contacts. how can i get back to where i aws???????

Hi ckuan,
Thanks alot for the advice - great to see there are so many helpful people out there . Anyway, I followed your instructions and although some of the apps transferred from i tunes to my iPad the first time, unfortunately some of the apps that I selected to transfer (which were purchased) did not transfer. There were only a few but it would have been great to have got them back onto my iPad!
Chow for now!

HT4759 I have photos on my I phone 4S, with ios 7, but no photo app on my computer, how do I get photo's to go to computer

How do I get my photo's from I phone to the computer and the cloud

Welcome to the Apple community.
Any photo stream photos will be streamed to iPhoto on your Mac providing that photo stream is enabled in the iPhoto preferences.

My husband and I use one PC with two seperate accounts, why does he keep getting a update failure notice for Mozilla but I don't ?

We share one PC running Windows XP. When he opens his account he keeps getting first in the lower right hand corner that the updater is safe then a message box comes up that says " Update Failed make sure another version is not running and restart" When I Open my account no such message appears-why? Thanks-

Who has Admin rights on that PC?
If you don't have Admin rights you probably don't have "rights" to update Firefox, thus don't receive the "update message".
Try opening Help > About Firefox and see if you get a message about the update. And while you're in that window see if it says Firefox 27.0.1 or just Firefox 27.0 .
As far as the "Update Failed make sure another version is not running and restart" message, if your User Account was running in the background and you had Firefox open, that could cause Firefox not to proceed with the update in your husband's Logon User Account. Firefox needs all Firefox user Profiles to be closed as part of the update process. The user Profile that is initiating the update will close automatically, but the process will hang if any other Firefox Profiles are running in the background. ''I have that happen frequently when I am switching between 2 Logon User Accounts in WinXP.''

Everytime i plug my iphone and update through itunes all my game data goes away how can i get it back/stop this from happening

please help

I have the same question, but can you clarify something please. I have about 10 apps showing in the apps section of iTunes - all of which I am happy to have on my iphone - but NOT on the Touch.
1. How do I 'delete' the apps wrongly synched to the Touch, and
2. For the future, when I download an app. hor do I ensure it is only synched with the iphone and not the Touch. I have very space left on the Touch and don't want to clutter it with unwanted apps.
regards from a newbe

HT204266 I forgot the answers I gave for the security questions in apple store. How do I find out or reset my answers?

I forgot the answers I gave for the security questions in the Apple Store. How do I retrieve this info.

Welcome to the Apple Community.
    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

How can I change the answers I gave for my security questions

I can't remember the answers I gave for my apple ID security questions, how van I change/update them?

The Best Alternatives for Security Questions and Rescue Mail
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contact Apple support.
    c. Rescue email address and how to reset Apple ID security questions.

HT5625 I have forgotten the security questions and i have just bought the i-phone 4s and to use itunes i need to verify the questions. how do i get the answers i gave for the security questions?

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