HT5649 when i connect my iphone to my pc, itunes is not recognizing it. PC is authorized but can't get phone to show up. Any help or suggestions on how to fix?
When I connect my iphone to itunes it does not appear under devices. Can't get the two to connect and pc is authorized. Any suggestions?
Hello Lori,
It sounds like your iPhone is not being seen in iTunes anymore. I recommend the troubleshooting steps from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Here is an overview of the troubleshooting to be done:
1. Update iTunes
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
If the issue persists, try uninstalling iTunes and its associated apps with this article:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
Regards,
Sterling
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It sounds like you're seeing an issue with iTunes shutting down unexpectedly when your iPhone is connected to the Mac. Take a look at the article below, it provides a lot of great troubleshooting tips that may be able to resolve the issue for you.
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