HT5654 Can't update itunes. tried deleting all itunes programs as instructed, but it just won't download the .exe file
I have tried everything I know to be able to download itunes back onto my computer since the itunes update failed.
I have deleted all the programmes, and checked that they are deleted
I have been struggling for weeks. And iTines seem to want to charge me £25 for support to help me sort it out- I'm not a happy customer!
Hello Selfdeterminant,
Have you tried the steps as mentioned in this Apple Support kb for the iTunes Error after iTunes 11.1.4 Update : http://support.apple.com/kb/ts5376
Did you remove all the iTunes and its Components in the Given Order.
iTunes
Apple Software Update
Apple Mobile Device Support ( If unable to remove you can ignore it )
Bonjour
Apple Application Support
If you are unable to download iTunes Setup file using the Default browser then have you tried downloading iTunes with a different Web Browser, if not then try that. ( Internet Explorer, Mozilla Firefox, Google Chrome)
Save the iTunes Installer file in the Location where you can easily find it
After removing iTunes and its components Restart your Computer once and then Right click the iTunes Setup.exe file and run the Program as Administrator
If you are using the 64 Bit version of Windows on your computer then it is Good to change the Install Location from " C:\Program Files(x86)\iTunes " To " C:\Program Files\iTunes " while installing iTunes when it asks for the Location.
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-- Leonie -
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I fixed it by going through a few steps using iTunes while hooked to my computer.
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Followed instructions to uninstall iTunes and related components and files, but still get error that the "exe" file cannot be downloaded. Any suggestions on what to do next? This all started because I wanted to sync my iphone to the computer.
I was able to successfully download iTunes after repeated attempts to remove Apple Mobile Device Support finally worked. Had to repair, re-install, then uninstall it. Found useful tips on how to do that in topic "Troubleshooting issues with iTunes for Windows Updates" by turingtest2. After that, my browsers (IE or Firefox) would only partially download the iTunes install file. So paused virus scanner and Windows Defender. and uninstalled iCloud. Eventually IE downloaded the "exe" file and I was able to run it (albeit with several false starts).
Now trying to reinstall iCloud.
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HT5654 Can't update itunes error 3072
Error message 3072 when I try to do latest software update itunes 11.0.5
Hello Selfdeterminant,
Have you tried the steps as mentioned in this Apple Support kb for the iTunes Error after iTunes 11.1.4 Update : http://support.apple.com/kb/ts5376
Did you remove all the iTunes and its Components in the Given Order.
iTunes
Apple Software Update
Apple Mobile Device Support ( If unable to remove you can ignore it )
Bonjour
Apple Application Support
If you are unable to download iTunes Setup file using the Default browser then have you tried downloading iTunes with a different Web Browser, if not then try that. ( Internet Explorer, Mozilla Firefox, Google Chrome)
Save the iTunes Installer file in the Location where you can easily find it
After removing iTunes and its components Restart your Computer once and then Right click the iTunes Setup.exe file and run the Program as Administrator
If you are using the 64 Bit version of Windows on your computer then it is Good to change the Install Location from " C:\Program Files(x86)\iTunes " To " C:\Program Files\iTunes " while installing iTunes when it asks for the Location. -
Was playing around with 6.0.5 and noticed I had loops I could download. tried to do so and was told to try to download now or later. I tired to do so and it took me to the app store's update page but it showed no new updates available. I tried to uninstall GB and I for some reason don't have permission to do so even though i'm the only user. also the app store doesn't recognize that I have GB even downloaded at all. so I tried just downloading it from the store and ended up with two GB applications. one that was around 300mb and the other 800mb. the one I would download from the store would never start but would just try to update over and over again. I would delete it and restart my mac and try it again and same thing. I can't seem to do anything else. I can't get any newer versions from the app store because they don't run and I can't update the one version of GB that does function. so I'm kind of stuck with an incomplete copy of GB and a copy that doesn't run and keeps trying to download for 15mins over and over again.
I really have idea what else I can do...All I can suggest
- Is to download the update file on onother computer/network and try to copy to your computer and try again
- Make an appointment at the Genius Bar of an Apple.
Apple Retail Store - Genius Bar -
I have all my music on iCloud, and it works beautifully with all my apple product. However, with my iPhone 4, the Cloud will show up but but not download any music. I have already updated all the software. Any suggestions?
Robert...
the iCloud webserver wont accept my password for a .mac login, nor will it allow me to change it
See if you can change your password > Apple - My Apple ID
If that doesn't help, launch iTunes on your computer.
From the iTunes menu bar click iTunes / Preferences then select the Advanced tab.
Click: Reset warnings and Reset cache
Click OK.
Restart your computer.
If that that doesn't help...
Moreover, when I try to go into my .mac account on the web,
Delete all apple cookies and empty your browser cache.
See if you can access your account at iCloud.com -
Hello all,
I have been having this issue for a while now it starts to get very annoying. Not just Safari, all of my browsers are unable to download any files unless I right click to save. However, for some files/apps there is no way to download at all. For example, when trying to download and install Flash for Safari, I was stuck on a blank web page when the file download was supposed to start, but nothing happened so the installation was unable to proceed. Was trying to download Chrome too, same issue... I could see the download link (as URL) grrr...but it just did not do anything.
Please help!!!
Niki
iMac (late 2012):
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OS X 10.9.5 (13F34)Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
I tried updating my itune program. Now all I get is the following message "Itunes was not installed properly. Please reinstall itunes. Error 7 (Windows error 126). WHAT can I do to get back to where my itunes program is running again?
I have uninstalled the proram and tried reinstalling and get the same error message. The other error message I get is "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried that twice with no luck. Can someone help me get my music back???Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I can't update iTunes. It says the feature you are trying to use is on a network resource that is unavailable.
It says Click Ok to try again or enter an alternate path to a folder containing the installation package itunes64.msi in the box below
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Can't update itunes. I get " The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
I am getting this same message when it tries to install it is Itunes.msi
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I right clicked my iPod on iTunes and clicked restore from back up because i thought it would undo my IOS6 update. IT DELETED ALL MY PICTURES (2,000) AND I DON'T KNOW HOW TO GET THEM BACK!!!! Please help me!!!!!
Well, if you have not backed them up, they are gone.
Next time, when you have important material in only one place, back it up. -
BONJOUR: I can't update Itunes because it keeps saying i don't have "sufficiant priviledges". When i go into properties, it's set to disabled. When i try to change it to automatic it say "scheduled for deletion". HELP
Thanks alot
It worked 100%
I shut down my computer every night
That must not be the same thing as restarting it
Anyway, it updated just fine
Thanks again
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