HT5654 don't ever try to install the latest ios to an iPhone4 - it renders it useless and cannot restore to previous either - wot no support ! wont be buying another apple!

Whatever happened to good old fasioned "support" instead of having to wash your dirty laundry in the public domain?
It seems user name disgruntlediphoneuser has already been taken!!
I now have a useless iPhone having tried to (using the iTunes application) upgrade ios to the latest offering because it was advising me to do so - HOW WRONG!?
How does one gets ones iPhone back to a working state when it wont update and it cant restore? My iphone is just constantly displaying the iTunes logo above an up arrow above a picture of the iPhone plug. It is connected and can read it in this state - but nothing else is possible - The iPhone equivalent to the blue screen of DEATH!
Support? what support - there is none - just this never ending loop that eventually gets you back into here - the peoples public washerette.
Anyone from Apple monitoring this ? I'd like a refund please (though I'd settle for a working iPhone). And dont keep sending me reminders to upgrade - that is clearly not a viable option.
Regards,
anotherdisgruntlediphoneuser!

After a little more digging, decided to do a diagnostics test, and about half way down saw this little gem!:
DIAGNOSTICS:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
======
Well not quite! Though like most people I do have a Firewall to keep all those nasty hackers out.
So disabled it for 15 minutes & re-ran the 'Restore'
Finally ! Restoring taking place!! Though looking at the progress bar it might take a few days to restore it all off the cloud. Well at least I no longer have the iPhone screen of Death!
Note to Apple: Most people that access the internet would be fools not to have some form of Firewall running, if you must disallow Firewalls when doing updates, then: THIS NOTIFICATION (iTunes is NOT enabled in Windows Firewall) SHOULD APPEAR ON THE PRECURSORY WARNING DIALOG!! It could save a lot of people a lot of unnecessary anxiety - don't you think?
still: anotherdisgruntlediphoneuser

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