HT5654 error 21 when trying to restore ipod touch gen 4 what can i do

I have an ipod gen 4 touch and I need to retore it and I get error 21 what do I do ???

Type error 21 into the Search Window (top right)

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  • Getting an error when trying to restore iPod Touch 2g

    When I'm trying to restore my iPod touch 2g, I keep getting the following error:
    An error occured while restoring this iPod (-402620415).
    I called support but my phone support warranty has run out and I don't want to pay $30 to have this problem looked at. The lady on the phone even said she's never heard of this problem before. Does anyone know anything about this?

    have you seen this support article ?
    another one here.

  • Error message 3014 when trying to restore ipod touch

    error message 3014 when trying to restore ipod touch, i have tried everything, any suggestions?

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Error 3194 when trying to restore ipod touch...my daughter forgot the password and logged in too many times...now its disabled:(

    Hi
    My daughter forgot her password after mispla cing her ipod for 3 weeks.  I tried to restore after it went into disabled mode.  I get an error 3194.
    Some help would be appreciated.

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Error when trying to sync iPod touch 32 GB 4G to iTunes with Windows 7

    I'm getting two errors when I try to sync my son's 32 GB iPod touch (4th generation) to iTunes. The device doesn't show up and the touch starts chirping consistently. Here are the two errors:
    iTunes could not connect to this iPhone because an unknown error occurred (0xE8000001).
    and
    iTunes could not connect to the iPhone becuase an invalid response was received from the device.
    I've updated to the latest version of iTunes. Anyone have any other ideas?

    Try here:
    http://support.apple.com/kb/TS3221
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting)(

  • Error when trying to restore ipod nano

    I think my Mac Os system is current enough (10.3.9) but whenever i try to restore the ipod it says: Cannot restore ipod because it is in use. Close all open files on ipod and try again. How do i close all open files in the ipod? I've tried to reset it and everything but keep getting the same result.

    Do you mean restart my computer? If so, I've already done that! If not, how do i reboot my computer. Any other suggestions...thanks for your help.

  • Help!  I keep getting an error when trying to restore my 5th gen to factory setting

    I've tried everything I've found online to do to restore my ipod to factory settings.  Some of the songs I've downloaded from iTunes play on my computer but not the ipod, even though the song title and cover art are on the ipod.  Someone please help!  Thanks

    brendapsu wrote:
    I've tried everything I've found online to do to restore my ipod to factory settings.  Some of the songs I've downloaded from iTunes play on my computer but not the ipod, even though the song title and cover art are on the ipod.  Someone please help!  Thanks
    Then it's time to take your iPod Nano to your local Apple Store or AASP.
    Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.   If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.

  • I recently got a new ipod touch and then got an iphone not long after that. Since I got my Iphone I can no longer see the "on this ipod" tab when I connect my ipod touch. What can I do to remedy this so I can explore my touch through Itunes?

    I think I put everything in the question. I got a touch, then an iphone. Now when I connect my touch there is no "on this ipod" tab in the toolbar. How can I get it back?

    Perhaps you are talking about the Sidebar? If so, to show the Sidebar, choose Show Sidebar from the View menu in iTunes.

  • HT201210 been trying to restore ipod touch for days after updating itunes. keep getting error #9. Tried it on 2 computers, with vista + XP. tried all the solutions posted. nothing is working. Thanks Apple. Didn't have this problem before updating itunes!

    Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?

    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

  • TS1424 error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

    i get error (-42110) when opening itunes, error (3014) when trying to restore ipod. my ipod is now frozen and the screen says connect to itunes. help!

    Did you forget the passcode?
    http://support.apple.com/kb/ht1212
    http://support.apple.com/kb/ht1808

  • I have a computer with windows 8, when I plug in IPOD Touch, get message can't download pictures, no music library appears. Any suggestions?

    I have a computer with windows 8, when I plug in IPOD Touch, get message can't download pictures, no music library appears or icon. Any suggestions?

    Hello,
    I am currently an owner of an Ipod Touch 4th generation. I see you are having problems with your Ipod/Ipad/Iphone, so I will try to find a solution to your problem.
    Hard Reset: Hold down the Sleep/Wake and Home buttons for at least 10 seconds or until Apple logo appears
    Make sure you have Itunes downloaded
    Make sure Itunes is the latest version
    Hope that helps!
    If none of the above solutions work, can you please respond back ASAP as I will try to find another solution to your problem (This might even help others with the same problem!)
    Cheers!
    Pizza98704

  • HT1386 Why do all my playlists disappear when I plug my iPod Touch Gen 5 into iTunes?

    When I plug my iPod touch gen 5 into my MacBook into iTunes (the latest version) using my included USB cord, it deletes all of my playlists on the iPod. Why is this and how can I make it stop?

    If you don't have the same playlists on your computer, your iPod will sync to your computer. On your computer,while iPod plugged in, go to the top and push the music button. At the top of the new page, push the button called don't sync music

  • I get an error when trying to open "The application Creative Cloud can't be opened. -1712

    I get an error when trying to open "The application Creative Cloud can't be opened. -1712

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  • My I photo is unexpectedly closing when trying to export pictures... what can I do...???

    My I photo is unexpectedly closing when trying to export pictures... what can I do...???

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Sleep/lock button wont work on ipod touch 2g. what can i do??

    Sleep/lock button wont work on ipod touch 2g. what can i do??

    Try to connect in recovery mode and set it up again "as new ipod" : http://support.apple.com/kb/HT1808
    If this does not work, your sleep button might be damaged and you'll have to get it serviced.
    Setting up as new device and backing up the data before is also covered here: http://support.apple.com/kb/HT4137

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