HT5654 Help

I just bought music from iTunes and its on my phone but it wont play. Its showing up on my phone in all grey lettering. What am I doing wrong?? And how do I get the music onto my iPod?

Do you get an error message number with that message? If so, what number are you getting?

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HT5654 Help. A failed update to ITunes has stopped me gaining access to ITunes. "Error7 (Windows error 1114)". " R6034 C runtime library loaded incorrectly". What can i do? I'm not computer literate!

Today i received a prompt from Apple to download the latest ITunes update. I did so and received a message that the update had failed. Now i cannot gain access to ITunes on my computer or play any of my music files associated with ITunes. I just keep getting the following 2 messages:-
Itunes not installed correctly. Please reinstall ITunes. Error 7 (Windows error 1114).
Runtime Error. Program:c:\Program Files\ITunes\ITunes.exe. R6034 Application made attempt to load C runtime library incorrectly. Contact application's support team.
I have many tunes in my ITunes library & playlists which i do not want to lose. I am not computer literate and am afraid if i simply download the latest version of ITunes from the web, it may result in erasing those tunes.
Can anybody help me out please ?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT5654 Help with downloading iTunes

I am trying to download the latest iTunes on my MacBook OS X 10.5.8, but it keeps saying "This update requires OS X 10.6.8 or later." What do I do?

Upgrade to Snow Leopard:
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading from Snow Leopard to Lion or Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8, Lion, or Mountain Lion installed. Purchase and download Mavericks (Free) from the App Store. Sign in using your Apple ID. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

HT5654 im trying to update my itunes and when i click on help there is no option to check for updates?????? please help

im trying to update my itunes and when i click on help there is no option to check for updates?????? please help

Hello davetonge,
The latest version of iTunes can also be downloaded and installed from the link below.
If you do not have iTunes installed on your computer, you can download it here.
iTunes: How to install the latest version
http://support.apple.com/kb/HT5654
Cheers,
Allen

HT5654 where is the help menu in itunes

where is the help menu on the itunes page

"The fact that people have to resort to searching on the internet just to find the help menu is a testament to the failure of iTunes"
Good point (though I wouldn't go as far as "failure"). It is surprising that Apple haven't followed the conventions used (for example) in Microsoft's Office products where Help (via the question-mark-in-a-circle icon) is always available in the UI irrespective of the user's choices of enabling/disabling the menu bar, toolbars, ribbon, etc. Having the menu bar default to disabled also seems counter-productive - Apple may see this as "simplification" but I can't imagine that any users, other than those who make the bare minimum use of iTunes, would not want to have the functions available via the menus available at all time.
https://www.apple.com/feedback/itunesapp.html allows you to submit feedback with respect to bugs, errors, omissions, and enhancements to the iTunes development team (though the degree to which this influences development is a matter of conjecture).

HT5654 please I need help, I have not been able to upgrade my iOS from 6.1.2 to 6.1.3?

please I need help, I have not been able to upgrade my iOS from 6.1.2 to 6.1.3?

Hello mpacology
The article below will provide assistance with upgrade your iPhone operating system. You can do this through iTunes or through the Software Update section in Settings >General > Software Update
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT5654 I cannot download my music from my PC to my ipad mini help.

I cannot download my music from my PC to my ipad mini how do I do this?

Hi there Mcdonnellmeg,
You may find the troubleshooting steps in the article below helpful.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/ph12313
-Griff W.

HT5654 I had an PC crash while backing-up my iPhone4, before installing iOs7. Now I am unable to restore the iPhone. Can anyone please help me! Arjen Ronhaar

I had an PC crash while backing-up my iPhone4, before installing iOs7.
Now I am unable to restore the iPhone.
Can anyone please help me!
Arjen Ronhaar

Hey Arjen Ronhaar,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone in recovery mode with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

HT5654 Where is the Help button located within Itunes on a windows computer?

Where is the Help button located within Itunes on a windows computer?

It's in the top right corner of the app, like where you would see it in other apps.
You should able able to find the info your looking for here too.

HT5654 I performed the update to my iphone to get the latest version, but now it does not want to activate my phone and displays the error message that the activation server is not available. Tried itunes and no luck. help anyone

I have an iphone 3gs of which I attempted the latest IOS pdate through itunes. Now, it shows the original start up screen and when it gets to the activiaton screen it displays an error message stating: Your iphone could not be activated because the activation server is temporarily unavailable. Help anyone??

"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.

HT5654 hello i wander if you could help me i cannot remember the passcod for the ipad ive tried restoring the ipad but because the ipad needs a software update i cant do it!!!!

Hi i am unable to remember the passcode for our ipad can u help please

Forgotten passcode or device disabled after entering wrong passcode

HT5654 My iphone 4 will not switch on after ios 7.2 update help i am disabled and must have my phone working

Help!! Iphone 4 updated todat to ios7.2 and it has crashed my phone.. cant do anything with it and am disabled.. i need this phone to work urgently. any help out there please?All i have is the apple logo ..nothing else

Thanks darren i called apple and they did me a reboot and update. luckily i have my phone backed up ti itunes so when it actually started to work, it was just a matter of time taken to restore it. Thanks .. hope you dont have the same probs with ios7 that i have had.

HT5654 Im clicking help and checking for updates, the updates come up so I click to download it and nothing happens, help me?

Ive clicked on help to check for updates, the update I needed came up so I clicked update and nothing happened, what do I do?

Going by your profile your Mac has v10.5.8 installed. That is the most recent version available for Leopard.
You may be able to upgrade to v10.6 Snow Leopard > Mac OS X v10.6 Snow Leopard - Technical Specifications
Snow Leopard is available for purchase from the Apple online store > Mac OS X 10.6 Snow Leopard - Apple Store (U.S.)
With Snow Leopard installed, iTunes would be updated for you.

HT5654 i want to downgrade from 7.1 to 6.0.4 but i couldnt .. plz help me?

i want to downgrade from 7.1 to 6.0.4 but i couldnt
this massege appear
Error 3194
i installed last version o itune
chnged host file
still no use
.. plz help me?

Downgrading isn't possible. iTunes won't install iOS versions older than the latest compatible release, and if one's somehow installed anyway, Apple's servers won't activate the device afterwards.
(104171)

HT5654 my ipod was used. its a 2.2 IOS. it won;t update!!! I have tried all that the support told me to do. I just added itunes to my computer so I assume its the latest itunes. please help.

my ipod was given to me. it is used and older. it won;t update/ HELP!!! I have tried all the things it told me to do and nothing. I just want it for games for my kid. and all the games need newer ios. my ios is 2.2

Hi Dave9598,
Thanks for visiting Apple Support Communities.
Be sure to try all of the troubleshooting steps in this article if your iPod is not recognized by iTunes on your new computer:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
Best,
Jeremy

HT5654 Help

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