HT5654 itunes is telling me i need to uninstall and reinstall itunes... wont i lose all my stuff?

I got a new phone - trying to sync my old backed up info on my new phone but iTunes is giving me an error message that says "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again." I'm afraid if I uninstall, I'm going to lose all the information from my old phone and all my current iTunes info. Please help!!!!

Hello there nikkijay21.
The following Knowledge Base article will help not only with how to properly uninstall/reinstall iTunes, but has some good information that answers your question as well:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Of particular note is the following:
Notes
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and aren't deleted by removing iTunes. While it's highly unlikely that you'll lose any contents of your iTunes Library when following these steps, it's always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, follow these steps.
These steps may take a significant amount of time to complete, depending on your system.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Similar Messages

HT1751 I need to uninstall and reinstall iTunes (it won't let me update). So, how do I copy or back up my iTunes library of over 1,500 songs? Can I use a Flash Drive to do so?

I need to uninstall and reinstall iTunes (it won't let me update). I have IE 8 on Windows XP, and iTunes 10 something. In my Program files list I see iTunes and iTunes (2) and even iPod and iPod (2) where a tech had to back up and do this for me before. I'm just trying to fix it all. I keep getting the "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below." I can even run a search and find the folder, but it gives me the same error message. I was planning on using the Microsoft Fix-It tool to help uninstall then Reinstall iTunes. But I need to backup my library. So, how do I copy or back up my iTunes library of over 1,500 songs? Can I copy the folder to desktop or can I use a Flash Drive to backup my music? I don't want to do anything until I know for sure how I can backup my songs, and then reinstall them into iTunes. Thanks for any help.

Ok, thanks that helps. I don't have an external hard drive though. What about backing up through 'the cloud'? I'm just wondering since my husband syncs his iPod to the PC through iTunes and he's worried that he will lose all the songs on his iPod if the library is lost from iTunes and he tries to 'sync' it up again. I'm not exactly sure how to 'copy the entire iTunes folder' either. I kinda suck at this unless I have step by step instructions, which I haven't found yet on iTunes help or other sources.
The only way I know how to back anything up is by going back to a restore point, etc. (as stated before, we don't have an external hard drive.)
Thanks for the info.

I just bought a new Nano. It says I need to uninstall and reinstall iTunes. If I uninstall iTunes, will it wipe out all the music I've already downloaded on my computer?

I just bought a new Nano. it says I need to uninstall and reinstall iTunes. If I uninstall iTunes will it wipe out all of the music I have already downloaded on my computer?

No. Back it up anyway.
(73635)

I need to uninstall and reinstall itunes but cannot find my music anywhere so will i lose what is on my ipod when i re connect it later

Since having a virus on my laptop I am unable to access my itunes. It is asking that I uninstall and reinstall. I am worried that as I cannot find my music already in the itunes library that if i do this reinstalling then connect my ipod that I will loose all the music on there already. I am not necessarily worried about it not being in the library. ANy ideas.

Hello Jenney Watts,
It sounds like you are wanting to re install iTunes but want to be sure of the location of your files before you do so. The following article will walk you through checking where the library is being stored:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
I would also recommend using the following article to consolidate your media to the iTunes library to keep them all in the same place.
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/ht1364
Then you can use this article to uninstall and then re install iTunes:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
Cheers,
Sterling

Need to uninstall and reinstall ITunes

I had to reinstall Windows XP. Now I'm having to uninstall and reinstall other programs on my computer. ITunes, it appears to be one of them. I thought I uninstalled and reinstalled correctly but apparently haven't because I still get an error message telling me that CD Covers won't be grabbed correctly. I don't want to lose all my songs also, I guess I won't as long as they are on my IPOD. I'm very new to my IPod and my ITunes so please forgive what I am sure is a very silly question.

When you uninstall iTunes, uninstall Quicktime as well, turn off or disable any antivirus/security software then download/reinstall see if that helps. Uninstalling iTunes will not delet any songs or settings you have in iTunes

When I connect my phone iTunes tells me that I need to uninstall and reinstall a 64-bit version. I have the 64-bit version installed. Help

I have been fighting with iTunes for the past few days. My wife deleted a file by "accident" and I have been working to get iTunes to work ever since. I have worked through numerous issues and managed to work through them all, but have now hit one that I can't and that I can't find a solution elsewhere. I have done the complete uninstall (complete meaning, very complete) and reinstall of the 64-bit version of iTunes several times now. The software works fine until I plug in my old iPhone (4). When I do, the software popps up with a message that says that I have the wrong version of iTunes and need to uninstall my current program and reinstall the 64-bit version. Anyone else out there had this happen and if so, what did you do???

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

I received error message to I needed to uninstall and reinstall due to a registry problem. I did and I am still getting message when I try to open iTunes on my computer.

I received an error message on my computer when I opened itunes which said due to a registry error I needed to uninstall and reinstall itunes. I have gone through the steps to do that and then reinstalled getting the same message. HELP.

Hey clueless2661,
Thanks for using Apple Support Communities.
If iTunes for Windows won't open, try using the steps.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Have a nice day,
Mario

I'm running windows7 and an iPhone4 and also an iPod touch2. When I connect to iTunes I get the message to uninstall and reinstall itunes. I've done this numerous times but still can't connect my devices to iTunes, HELP!

I'm running windows7 and I'm trying to connect my iPhone4 and iPod touch2 to itunes. I've installed the latest version of iTunes, and updated my iPhone's driver. When I connect either device to iTunes I get the message "you need to uninstall and reinstall itunes". I've done this multiple times with the same results. This is very frustrating, HELP!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

How do i uninstall and reinstall itunes on my phone?

I have an iphone 5s. after I installed the latest update, I plugged it into my computer and all of my playlists in iTunes disappeared.
now, iTunes says that my phone is not usable and I need to uninstall and reinstall iTunes on the phone. how do I do this?

You are misunderstanding the message.
You cannot uninstall or reinstall iTunes on the iPhone.
What exactly does the message say?

HT1926 Routine update of iTunes failed. Eventually had to uninstall and reinstall iTunes x2. Installation failed with message 'Service Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services.

Hi,
When I tried to install iTunes update this failed, then tried to uninstall and reinstall itunes twice. Failed again. Could not open iTunes. I use an HP PC. Even tried to disable Macafee firewall, still itunes failed to install. Please help!!

Followed these instructions with a few changes. (Windows 7 x64)
Uninstalled programs in the following order:
- Itunes
- Apple Application Support
- Apple Software Update
- Bonjour
- Apple Mobile Device Support (uninstall failed due to Apple Mobile Device failure)***
- Restarted System
- Redownloaded Itunes from website.
- Run installer as Administratot
- Succefully installed
***To uninstall Apple Mobile Device Support
- Right clicked on Apple Mobile Device Support, Clicked Charge (second option), Repair, Next (failed to repari)
- Right clicked the Apple Mobile Device Support in the Programs and Features window and clicked Repair (third option in drop down list). (repaired successfully)
- Uninstall successful after the repair.
Below is a guess at a quicker solution:
Looking at the uninstalls, it may be worth trying to repair the Apple Mobile Device Support through the Program and Features window before trying to uninstall everything. It may be a faster fix for the freezing service. After the repair is successful the itunes update may work.
Hope this helps.

After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?

After installing the 64 bit version of itunes my iphone still won't sync. I get the explantation that I mobile driver application did not download and i need to remove and reinstall itunes (which I have done numberous times). Any help?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

TS1538 Every time I want to sync my iphone to itunes I have to uninstall and reinstall itunes on my pc. It will only ever find the phone once, then I need to go through this all over again.

Every time I want to sync my iphone to itunes I have to uninstall and reinstall itunes on my pc. It will only ever find the phone once, then I need to go through this all over again.
How can I solve this?

You'll have to do it by process of elimination. Sign into the iTunes Store through the App Store app, go to the Purchased section, and look at the list of apps purchased through your own Apple ID. Anything on your iPhone not in that list isn't yours and should be deleted. The same process would apply to content from the iTunes Store.
Or you can just restore the iPhone from your most recent backup and then redownload everything from the iTunes Store. But if you have a lot of apps or content, that obviously wlll be slow.
I updated my iphone by his ID , is it still problem?
That's probably how you got your friend's purchases. It won't be an issue for iOS, but it is an issue for those apps and content.
Regards.

I went to do an Itunes update, got error mssg and I needed to uninstall and reinstall. It's is on an external hard drive so I changed the default drive that and I'm getting this error mssg:"Apple Mobile Device failed to start. Verify sufficient privileges

I went to do an iTunes upgrade and got an error message that it could not be found? It suggested I uninstall and reinstall my iTunes. After a failed attempt, I realized the location was set to the default hard drive of C:, so I tried again by changing the location to my external hard drive. Now I get an error message that says:
Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
Help! What's the deal?
Stacey

Hello staceonbass,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

Trying to uninstall and reinstall itunes, but keeps telling me that folder location has an invalid character

Have had a number of issues with itunes, but everytime I have tried to update it, it tells me that the file location is invalid.
Have tried to go through the process of uninstalling and reinstalling itunes, but when I come to uninstall itunes, it tells me that the file location contains an invalid character.
Help!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.d11 was not found." I have uninstalled and reinstalled iTunes multiple times. Am running Windows XP Svc Pack 3. help

I recently tried to update iTunes to 11.1, and am now getting an error message "This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix this problem." I have uninstalled and reinstalled iTunes several times with no success. I am running Windows XP Svc Pack 3. Help please.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99753)

HT5654 itunes is telling me i need to uninstall and reinstall itunes... wont i lose all my stuff?

Similar Messages

Maybe you are looking for