HT5654 My phone is stuck on "plug into itunes". How do I fix it if it isn't being registered on Itunes on my laptop?
My phone is stuck on "plug into itunes". How do I fix it if it isn't being registered on Itunes on my laptop?
Hello there, gellarn.
The following Knowledge Base article offers up some great steps for troubleshooting your iOS device not being recognized in iTunes:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Once your device is recognized, feel free to follow this article if you are still seeing the connect to iTunes screen:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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Tried updating my software. Now the screen is stuck on plug into iTunes icon. I don't have a computer I can use. Is there anyway to get around this and fix phone?
No chance.
If the "plug into iTunes"-Logo appears, you have to do so.
Sorry. -
Tried to upgrade my iPhone 4 to 5.1 and now it is stuck in "plug into itunes mode" but will not recover when I plug it in. It is coming up as "unkown error (1)". Is there anything I can do?
Also, is there any way to recover pictures I have not yet backed up? They should be on iTunes, but do not show up when I plug the phone in or otherwise.
Is there any hope in saving this phone or is my best bet contacting Verizon or Apple to overnight me a new one?From iPhoneWiki:
Try changing the USB port (the back one of chassis is better) and restart computer.
The installed version of iTunes may also be too old. Update iTunes.
Also put your iPhone in DFU mode when doing the above and restore. It's a software error. -
IPhone 4 wont boot up and stuck in Plug into ITunes
Hey Can u Guys plz help me my iphone 4 wont boot up it is stuck in Plug Into ITunes logo. when i tryed to restore it I get error message (1) so i have tryed to do it In DFU mode and still no luck so can anyone of you people help me and also i have tryed to do it on 4 computers and still get the same thing i dont know what to do it almost seems like there is no firmware on the iphone it wont go out of recovery mode and also when i was updateing the iphone to ios 4.3.5 in the middle of the install like when the phone was at the apple logo and the loading bar at half way i got the error message (1) and after that i could not boot it up. help Would be really appreciated.
hold down the on/off button and then square button at the same time, then once the phone turns off, turn it back on and plug it into your computer... this is what I did and my phone is now on...however; it says it is in recovery mode and i need to restore it to its original settings
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My iphone5 is stuck on "plug into iTunes" mode
my iPhone 5 is stuck on "plug into iTunes mode" and when i plug it in iTunes pops up with a message that says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." can i not restore it?
Hello there, Brentsly9.
If you've getting the "Connect to iTunes" screen, then the following Knowledge Base article offers up the best steps for resolving your issue:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I tried to update to ios7 but it said to plug into itunes. I've plugged it in several times but the update fails everytime and my phone continues to say plug into itunes. Any help is greatly appreciated
Your iPhone was hacked at a "small phone unlocking shop "
Only the carrier who locked the iPhone from new can unlock it no-one else
Anything else is hacking which forfeits any help from Apple and this forum
I also doubt that Orange will touch it
For an understanding what hacking does see here
http://support.apple.com/kb/HT3743..
Since all the UK carriers ( I assume you are in the UK )
offer unlocking you have trashed a perfectly good iPhone -
My 5C has just done the most recent update, yet I can't turn it on without it being plugged into iTunes through a laptop. However, I don't have iTunes on my laptop because it's my school one. Ideas please?
If you are seeing the USB cord and iTunes icons on your screen something has gone wrong with the update. You will have to restore your iPhone. The only way to do this is to connect the phone to your computer that is running iTunes.
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Phone stuck at "Plug Into iTunes screen" but it is not frozen.
I'm using windows 8.1. My iTunes can successfully sync and detect my ipad air but after updating my ipod touch 4th gen this afternoon, it is stuck at the "Plug into iTunes" screen you have when you first get such a device. When I plug it into my computer, the "USB Plug-in" sound is heard and the Apple Mobile Device Driver detects it in Device manager, but the Ipod does not appear in My Computer or iTunes and remains stuck on the "Plug into to iTunes" screen
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
Next try on another computer -
Iphone 5 stuck on plug into itunes after battery was depleted
Just got the iphone 5 on Dec 23, 2012 today it died on me(first time since I got it) and when I went to plug it in, it seemed like after 5 min or so it was going to come back on but, instead it would just flash the apple Logo and turn back off, i went ahead and hard reseted the phone and thats when it went into recovery mode and displayed the plug into itunes screen , now its stuck there and recover/restore fails with a code 21. and wont go anywhere from there Note: i have tried on 5 different PC's now with no luck. Heeeeeeelp!!!
Place the device in DFU mode (google it) and restore.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service. -
Stuck on -Plug into iTunes- Screen
Hello fellow iPhone users, I need help.
When I tried to update the phone (5c), it got stuck on the -plug into iTunes- screen. The iTunes also stopped recognizing the phone.
I have tried:
1. turning it off
2. putting it on DFU mode
3. putting it on recovery mode
4. reconnecting iPhone to iTunes with different USB ports/cables.
After doing all of these things, iPhone is still unrecognized on the iTunes (yes it is updated), and the phone remains on the same screen. Any help is appreciated. Thank you.Hello Guo hui Gan,
The following articles provide some additional troubleshooting steps that can help get your iPhone to reappear in iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Cheers,
Allen -
IPhone is stuck on plug into iTunes screen
I plugged in my phone to iTunes last night so that I could update it over night, but when I got up this morning it was on the plug into itunes screen. My phone has been stuck of the plug iTunes screen for a couple hours now. I tried turning it off and back on again, but every time i do that it returns back to the "plug into itunes" screen. I have tried plugging it into iTunes atleast 10 times, and nothing happens on itunes. It doesn't show that there is a device being connected. I don't want to lose all my data because I haven't backed it up yet... If any has any way of fixing this please let me know, I really need it to work. Thanks.
OK so I went to the Apple store and he managed to restart my iPhone by putting it into "recovery mode". I just Googled how to do this as I wasn't there when he did it..
Disconnect the USB cable from your iPhone, but leave the other side connected to your Mac or PC
Launch iTunes
Press and hold down the Home and Sleep/Power button on the top of the iPhone to turn off the iPhone
Press and continue to hold the Home Button while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on
Continue to hold the Home button until an alert message in iTunes informing you that an iPhone in recovery mode has been detected, like the screenshot below:
Your iPhone is now in recovery mode. If you have not launched iTunes, you will see the familiar screen of the USB cable pointing at the iTunes logo signaling to connect the iPhone to iTunes to start recovery.
Once you’re in recovery mode, you can either restore the iPhone or adjust the firmware as necessary.
After restoring or upgrading firmware, your iPhone will automatically reboot and exit recovery mode on it’s own.
It seems you will also need a wifi connection to complete the recovery mode.
TIP: If you have backed up your iPhone, click the "restore from iTunes back up" (last option) so when you plug it back in, it will restore from your back up instead of restoreing it to the original factory setttings.
NOTE: The above was really hard for me to get working so good luck! I tried a number of times and didn't get any message in iTunes but got my iPhone into what i assume is the "recovery mode". I'm still trying to get access a wi-fi connection to see if this will work but I will post another update once I can give it a go!
Good Luck! And let me know if anyone successful! -
Iphone is stuck on "Plug into ITunes screen" - I need help
The battery on my iphone died. When I recharged it the phone became stuck on the "Plug into ITunes screen" - like when first activating the IPhone. When I plug the phone into ITunes nothing happens.
Can anyone give me any suggestions or tips on how to fix this?You're responding to a post more than 2 years old. Your phone is in recovery mode. Follow these instructions:
Use iTunes to restore your iOS device to factory settings
If you can't update or restore your iPhone, iPad, or iPod touch -
Iphone 3GS 32gb stuck on plug into itunes screen after trying to update OS
I installed itunes on my new computer. When I plugged in my iphone to sync, itunes identified my phone and offered an OS update. I followed the steps to update and began the process, shortly after there was an error message and now I my phone is paralyzed with the "plug into itunes image". I tried re-plugging the phone into itunes but it will no longer show up. Any ideas?
I had the same problem after updating...I thought that was my phone's problem, so I restored it...unfortunately, i had forgotton my password...I need that password to restore my iphone back up.
Any idea how to recover this password.... Thanks much -
Just installed new update to phone 5s this morning, now its saying plug into itunes but itunes doesn't recognize device.
when the files were being extracted my pc stopped any idea of a fix?
or can i remove the update from the program files and re-download it for my phone to be functional again?Hello giz mckenna,
The article linked below details a number of steps that can help get iTunes to recognize your iPhone.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
http://support.apple.com/en-us/TS1538
Cheers,
Allen -
updated iphone 4 to iso 7 and now my phone tells me to plug into itunes
http://support.apple.com/kb/ht1808
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