HT5654 My wife has tried to do an update on her new Iphone 5C and now it locked with the screen on the phone locked with connect to ITunes with a cable and connector with an arrow pointing to a round ITunes logo, I can turn phone off and on same screen.
The wife tried to do an update on her new IPhone 5c now it is frozen at an ITunes screen, the screen has a pic of a cable and phone connector pointing to an ITunes symbol with the word ITunes under it. when it tries to do a restore the computer comes up with an error 21.
What has she done.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."
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