HT5699 Don't know answers to my security questions

Don't know answers to my security questions

Go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
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HT5622 I know ID&password. But I don't know answers of two security questions.

I know ID&PASSWORD. But I don't know the answers of two security questions.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 I don't know answers to my security questions. Help

I don't know my security questions to use my iTunes card.

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(95989)

Don't know answers to my security questions

Forgot answers to security questions

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT1918 don't know one of my security questions, how do i get the info?

I don't know one of my security questions, how do i get the info?

Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

HT201363 I do not know answer to my security questions, how can I reset?

I do not know answer to my security questions, how can I reset?

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Help! Don't know how to change security question

Apple told me I needed to change my p/w.. No big deal right? Uh big deal since I don't remember the answers to my security questions, it has been 4 years since I created the account and it has never been an issue before.so how do I change p/w?

You will need to get your security questions reset. If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (they should also be able to reset your password if your current one doesn't work)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Ipad apple ID account is deactivated and don't know the password or security questions

I have had an ipad for 12 months, my husband created an icloud account on it ([email protected]) but since then we have never used the ipad to log into apple website, itunes etc. Recently I purchased a MAC and iphone5 and after downloading the latest itunes to then sync all 3 together the ipad then asked for apple ID and password even though it had never asked for this before. The trouble is the ipad apple ID is an icloud one, ie. an email account that belongs to Apple, so we cannot reset the password via email as we don't have access to the email, and one of the security questions answers comes up wrong all the time. Because we have tried several times to remember the password the apple ID is now deactivated and the only way to re-activate it is via email verification (impossible) or security questions (impossible). We tried connecting ipad to computer and restoring factory settings, but the ipad continues to ask for apple ID and password...help... customer service Apple in Spain has more or less told us if we can't remember the security questions or password and have no recovery email (which we don't) then basically the device is useless!!!! Urm, that ipad cost a lot of money to just "throw it away". Any advice you can give me?

mms68 wrote:
the ipad then asked for apple ID and password even though it had never asked for this before.
It is because of this.... Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
mms68 wrote:
... Apple Spain can give me no solution
They have... but it is not what you wanted to hear. Unless you can use the Apple ID and Password that was used to Activate the Device you are out of luck.

HT5699 I dont know my apple id security questions what do i do?

I wanna download music and i dont know my apple if security question

http://support.apple.com/kb/HT5312

I have a new email address and my old email keeps coming up on icloud when trying to update apps and i don't know the password or security questions for the old email. I can sign in with my apple id which is tied to another email but not itunes how to fix

I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?

I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

Don't know rescue email or security questions

How do I reset my rescue email? But I have forgotten my security questions as well...

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT5699 I forgot My answers of my security questions. My ID is blocked now.

What can I do now ?

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90850)

HT5312 how can i add a secure email address to my account if i don't know the answers to my security questions?

how can i add a secure email address to my account if i don't know the answers to my security questions?

I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381)

I forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

i forgot my security question and it won't let me buy any songs but whenever i go to manage my apple id it says i need to tell the answers to the security questions but i don't know them someone please help

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96813)

HT5699 Don't know answers to my security questions

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