HT5699 I contacted apple to get my security questions reset, but I didn't have a way to log on to my account at the time, so she gave me a nine digit pin and told me to use it when I got access to the internet. Where do I use this pin?
Where do I use the nine digit pin?
The nine-digit number is likely a case reference to speed up a new attempt to Contact Apple Support.
Try entering this number and your e-mail address here: https://getsupport.apple.com/GetCaseDetails.action
Cheers
Chris
Similar Messages
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How can i get my security question resett
I can't buy anything with out answering them and i dont know the answer.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95777) -
Why im not getting my security questions reset email ?
i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
what should i do ?You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I'm trying download music/apps from iTunes. I'm being asked to sign into my Apple ID to answer my security questions. Which I forgot. It allows you to send an email if you forgot you questions. That email, which belongs to my wife, has not received any info from Apple to fix the problem. What should I do to fix this annoyance?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97045) -
I'm trying to get my security questions back but I don't know what my rescue email is.. Any help?
Please help!!! Tell me what to do!!
Contact Account Security. You can set up a call with them. Click on "Other AppleID topics" then on "Forgotten Apple ID security questions".
https://getsupport.apple.com/Issues.action -
HT1918 How can I get my security questions reset?
I cannot remember the answers to my security questions. How do I reset them?
Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com -
How do I unlink my Apple ID from another persons I tunes account? I keep getting their security questions and one of my emails can't be used. It keeps telling me I its linked to another account but it shouldn't anymore. Plus my security questions belong to the other person and it has no reset option
depend on the version of itunes and if it's OS X or windows i suppose
in itunes on ny computer in the upper right corner left of the search bar there is a circle with a black siloet and my name beside it
if I click on the v beside it I can a menu with logout as an option -
I dont know my apple id password or security questions and I dont have access to the linked email, how do i get the password?
Call Apple Support, ask to speak with Account Security, and see if they can help.
Regards. -
having problems trying to get my security question and answer sent to my email and it is not showing up
Do you mean that the reset link won't show on your account or that the email doesn't arrive on your rescue email address ?
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you aren't receiving the email to it (you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
I have some problem with my Apple ID..I forgot my Apple security questions..but the "send an email to reset your security questions and answers to rescue email is not be available".
I do not live in the US so I cannot call Apple Support. How else can I reset my security questions?The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Please help! I've been trying to buy songs for hours today and it keeps asking the same thing. I don't get it. I have security questions. But, for some reason, I only have one question and verification on my birth date. Do I need to add more questions? If so, how?
Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response. -
Hi How do I get my security questions and answers
How do I get my security questions and answers
go to appleid.apple.com>manage your account>sign in>password and security.'That should work unless if you forgot them cuz they will ask you your original qs. if youve forgotten them call apple support. thats wat i did and they helped my reset them. i dont know wat they did but i gave them some info bout my ipod, username, and email and i went back on to appleid.apple.com and they i was able to reset them.
hope this helps -
What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author’s attempts to immortalize his wife or the love of his life. Access to my apple id email . I think someone changed them .
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The security questions and rescue email address is there for account security. If you don't have a rescue email address then contact iTunes Support using the link on the HT5312 page that you posted from.
When they've been reset you can then either a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
HT201303 Cannot buy anything and get my security question answers
i cannot get my security questions and buy anything.
Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.
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