HT5699 Why is my Apple ID Is locked

Why is my Apple ID is locked

How would any of the users in this user to user forum know the answer to your question? It's an issue with YOUR Apple ID, and there are many possible reasons it might be locked. Invalid credit card information, balance on your account that's unpaid, someone hacked it, Apple detected fraud on it, it hasn't been used for a long time, etc. You should contact Apple as described in the tip you were using when you posted your message.

Similar Messages

Why is my Apple ID being locked out every time I go to use it? I haven't even attempted to log in for about 4 or 5 days, but today on my first attempt to do so, it said my account had been locked for security reasons. This is the third time.

I only sign in to iTunes' store about once a week or so. But during each of my last 3 attempts (on different days, several days apart) on my first attempt to enter my password and hit submit, I am immediately told that my Apple account has been locked for security reasons and it wants to take me to a page to reset my 'forgotten' password. I am using the CORRECT password.
Perhaps someone else is trying to break into my account or is mis-entering theirs but my account should not be getting locked like this. It is very frustrating to have to go through the reset password procedure each and every time I want to go into the store. It seems to me that Apple really doesn't want me to buy any more apps from them as they keep refusing me entry into my own account, each and every time I have tried to use it, for the past few weeks. I am not their best customer, but they aren't giving me much of a welcome invitation to become one, if I'm going to be treated like this.
I just bought my iPhone 4 less than 2 months ago. I paid extra money to upgrade early, just to get this phone because it was so highly recommended by everyone I spoke with in different stores (BestBuy and Verizon). I even bought the 2 year upgrade to my Apple services in case I needed to ever call them, and so far I haven't had to, yet. But I definitely will call them if this isn't straightened out.
It looks like this other user could be tracked and an email could be sent to them from Apple to let them know what they are doing - trying to sign into the wrong account, and are locking somebody else out of their own account because of their error....and to remind them of their correct information or how to get it and to write it down or save it somewhere so they don't keep on doing this.
I have seen literally DOZENS of other people in these discussions with exactly the same issue that I'm having so it is NOT an isolated incident, and it seems to be a growing problem as Apple's sales and user base continues to grow, so this problem is seriously needing to be addressed in some way, and soon, before they start losing new customers because of it. If I was still within my original 14 day return period with this phone, I would definitely be returning it and buying an Android model because of how frustrating this is to me. If my bank was doing this to me, I'd have already switched banks by now if they hadn't fixed it - just to give an example of how I feel about this.

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

HT5699 Why is my Apple ID not working

Come on tell me how to use my Apple ID again

Youssef Mesid wrote:
Come on tell me how to use my Apple ID again
You do not state why you cannot use it.

Why are the Apple mods deleting and locking threads?

I would like an answer as to why the mods are deleting and locking threads that have to do with the error that pervasive in the iPod 1.1 upgrade. It seems that Apple will not acknowledge it but some of us are trying to find an answer and Apple locks the thread and deletes another one. As paying customers, Apple should realize that it is us who keeps the lights on in Cupertino. I think a bit more respect to the paying customer is in order here.

Just post your questions and replies in a calm and concise way Don and follow the guidelines within the Terms of Use;-):
http://discussions.apple.com/help.jspa#adua
Contrary to any belief you may have I can assure you that there are no attempts of covering up any alleged bugs in software or anything else in these fora.
Here's a reframe to your original question - The fact that the thread was locked means that the Hosts have seen the thread. It is reasonable therefore to conclude that they would have allerted the relevant people of the issue and referred them to that thread.

HT5699 my apple id got locked

my apple id got locked how can i fixe it?

If changing your password does not solve, then contact itunes support

My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up?

My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up? Seems like it is stuck.

10.6.8 here, MacBook Pro. Comcast. Mail freeze ups. Occasional warnings to use "Log Out" under the Apple icon.
Disk Repair run several times. Shows lots of Java "remote" issues.
I run Disk Repair several times, shows a lot of Java, "remote" issues.
Restart don't know if it helps, I do it all the time. What's with quitting Mail but it doesn't quit, and why a separate maneuver to "Log Out".
i

Why won't Apple give out the unlock code for an iPhone 3Gs when the contract was honored and I am still an AT

Why won't Apple give out the unlock code for an iPhone 3Gs when the 2 year contract was honored and I continued to be an AT&T customer with an iPhone 4. I wanted my old 3gs unlocked so my daughter could use it overseas when she is deployed. AT&T service over there *****, the international plan was not worth it. The individual SIM cards per country are much more reliable and cheaper. Teslestial in Iraq and Afghanistan, Telecom in Croatia,Vodafphone in Germany and Italy. Why Apple will not unlock these phones for our military to utilize is incomprehensible to me. These young men and women are fighting for these Apple people to go to work every day, safe, to live lives they have become accustom to yet releasing a phone to use on another network they can't do at least for the military.... WHY APPLE?? WHY? A good excuse not some of the many lame excuses I have received on the phone many times. AT&T states it is Apple that will not allow them to unlock the phones... Please tell me why? All I want Is my daughter to have a phone I trust, to be able to call me when she is given the free time to do so and I trust the apple phone.
Apple, please reconsider your stance on this issue. I am having a hard time understanding why you will not unlock the iPhone.
A simple code could allow me to talk to my daughter while fighting for our country the Great USA. Apple should be on the front line and enabling those fighting for our life, liberty and pursuit of happiness to use unlocked phones on reliable local GSM networks.
I honestly hope that someone who has some sort of authority to begin allowing the release of unlock codes, and not forcing people to unlock their phones with some program produced by some hack just to be able to use your wonderful phone. That is is in a nutshell, People love the iPhone so much that they want the ability to use it on the most reliable GSM carrier available to them. That should be a major compliment. Even men and women on the front line want your phone. I agree, my service is not the best where I live either, love the GSM technology so stay with it, but if I had the ability to change to the other GSM network that has much better coverage in this area of the country I would change. To change now I would not have my iPhone and that I will not part with.
Apple, please reconsider opening up the lock code and allow your gem of a phone to be used by many more people in many more areas and most importantly overseas fighting for our country. I know if this is really thought about Apple would understand and come to the conclusion to release the unlock codes, and stop the people from hacking in to use the iPhone on other networks.
I would love for my daughter to be able to use my iPhone 3gs while fighting for our Free country.
A response would be appreciated.
Thank you.
An Apple customer for 10 years, phones and computers.
P

Defiled:
I did sign a two year contract and completed that contract. The 3gs is no longer in service. My daughter is going overseas to protect you and your family. I was attempting to find a way for her to have a reliable phone that could offer her some connection with home as she travels through the middle east. She travels in missions all over.
At&T unlocks other phones of theirs why not the iPhone? AT&T says that Apple will not give them the code, it is not the carrier. If I would have known this situation would have come up I would have bought and unlocked 3gs phone"Deggie" . My main complaint is that Apple has not good excuse as to why they will not allow their phones to be unlocked from services well, AT&T . I bought the phone full price, completed the contract terms, even went for and iPhone 4 with another2 year contract, along with owning an apple computer... I love the product. My main issue is give me a good answer as to why you won't allow a phone to be unlocked. It doesn't hurt Apple, People still have to buy the phones from them, and use their App store and iTunes.
Sorry, just upset about my daughter heading over there, boots on the ground, and just pray she will be safe. Would have liked to facetime her while she is in the airports and in specific areas allowed for that.
Please don't come down on me for asking this question. I understand all the contracts etc.... but to single out the iPhone specifically to not unlock after contract is over does not seem fair.
Thank you for your responses.

HT201472 Why won't Apple protect a registered product (by serial number) from being useable for future service when stolen?

I am trying to understand why Apple doesn't check it's vast databases to check if a product that someone is trying to load with a new APP, Software, or Register in any way when that product was registered to another user and lost or stolen. I have a password on my iPad and iCould service which I locked and put in the device lost mode (but the iPad was not online wifi version).
I would like to be able to report it as lost/stolen and have Apple watch out for anyone trying to use it. Seem pretty simple and I am not asking Apple to follow up with anything more than a quick message (device is lost - please call or contact XYZ; this product will not be activated by Apple unless proof is provided that you are the rightful owenr) to the device if it ever tries to connect to Apple.
Any other ideas???

I would like to be able to report it as lost/stolen and have Apple watch out for anyone trying to use it.
They won't. Apple does not track lost or stolen property. You can comment on the issue to Apple via their feedback pages, if you wish:
http://www.apple.com/feedback
but as of this time this is not something Apple does nor have they given any indication that they will do so. The problem is that any user could fraudulently report a product as stolen even if it was legimately given away or sold. Apple has no way of verifying who is indeed the legal owner of a product. That's why they won't talk to anyone in matters of stolen property other than authorized law enforcement.
I am not asking Apple to follow up with anything more than a quick message (device is lost - please call or contact XYZ; this product will not be activated by Apple unless proof is provided that you are the rightful owenr) to the device if it ever tries to connect to Apple.
Activation Lock and Lost Mode in iOS 7 do this now, requiring your Apple ID and password to activate the device. So I'm not sure what more you expect. But again, you can comment to Apple via the feedback pages.
Regards.

HT204053 why is my apple ID disabled?

i would like to know why is my apple id disabled ?

Bzzzz -- Sorry...you listen about as well as Apple Tech Support. Where did you see me ask anything about my password? I know darn well what my password is. Assuming (it's a big assumption I know) that people like myself use a password with at least 8 characters, alpha-numeric, Mixed Case, with special characters...there are probably... a trillion? possible password combinations. My device isn't disabled. Only my Apple-ID is disabled...which means I can't access iCloud via the web...or iTunes on my Laptop or My AppleTV or my iPhone. Exactly how do you connect your Apple TV to your computer and perform a restore? Assuming I do a "factory reset" on My AppleTV that doesn't mitigate the problem of having my Apple ID disabled. I simply asked Apple to remove the lock-out flag. Their iforgot webpage doesn't work whatever reason...so I did a CHAT with tech support -- and then a PHONE CALL, and EMAILS many many emails...that explain that due to some security software update currently underway that Apple is incapable of re-enabling my account. It has been over two weeks...and they still report they can't do this. I can verify my identity. I know the credit card number etc attached to my account. They could enable the account and REMOVE the credit card number if they like. I can easily re-add it....once I have access to my account. If you give me your iPhone...I can try to download an app or make an in-app purchase -- it will require your password which I do now know. If I do this 4 times your account is locked out...it should be for 72 hours? --- but apparently...right now....it could be indefinietly. As in "no end in sight". My only recourse is to create a NEW apple-id account....and everything I've bought under my old-id would probably be unavailable. Go ahead... try it.... key n the wrong passcode until your account is locked...then I can watch your frustration if after two weeks you are no closer to getting it re-enabled when you know darn well what your corect passcode is.

TS2846 Why doesn't apple provide Model info designated for specific country or carrier?

Why doesn't Apple just reveal the model numbers so the consumers know which carrier the iPhone was originally locked to? Instead of having consumers running around to ask multiple carriers in different countries to find out which country or carrier it was locked to begin with.

They are good inputs and they do make sense, it's just there are other forum saying differently as well.
http://gfgsm.blogspot.com/2010/11/iphone-carrier-list-model-numbers.html
or
http://www.gsmreloaded.com/f81/iphone-3g-3gs-model-numbers-country-carrier-13076 .html
Just to name a few.
Although they are not Apple affiliated but few hundreds is still not a big number and if there are lists then that would be helpful.
Just a shot in the dark and wonder if I can get more info out from others.
Thank you all.

HT201472 Why can't Apple turn on the Find My iPhone feature if it's been stolen?

A friend of mine's house was robbed this morning. They lost tens of thousands of dollars worth of belongings, including a new ipad 4. They have icloud on the device... and had the Find My iPhone app on other devices, but not the new ipad. In extreme cases, why can't Apple remotely turn on the Find My iPhone feature? If they could find the ipad it could lead them to the people who stole everything else from them.

The suggestions has, more or less, been implemented in iOS 7: with iOS 7, you can make stolen devices unusable, and still display a text that might allow them to be recovered. See, for instance, http://www.imore.com/ios-7-preview-activation-lock-aims-keep-out-crooks

TS3297 Apple ID is locked and unable to make purchases

When I try to puchase an Album I get an error that says "Apple ID is locked and unable to make purchases"

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your iPad then try logging out of your account on the iPad by tapping on the id in Settings > Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it

Why do not Apple send a fix for all fail´s / slow mac`s afther upgrade to Yosemite

I have upgrade 2 of my Macbook air 11" models. Both have major slow functionality in allmost every programs. slow mail, safari, pages. Allmost nothing of the funksjonalitys can being uses in numbers. Slow functionality when jumping between programs. Allover i have BIG problems with mac for my first time. And why do not Apple send a fix for all fails there is after upgrading to Yosemite. When thousand of users have the same problem with major slow mac`s.
Here is a test for my mac.
EtreCheck version: 2.1 (101)
Report generated 4. desember 2014 kl. 22.48.33 CET
Hardware Information: ℹ️
MacBook Air (Verified)
MacBook Air - model: MacBookAir6,1
1 1.7 GHz Intel Core i7 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1366 x 768
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:12:8
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500,28 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 496.30 GB (371.41 GB free)
Core Storage: disk0s2 499.42 GB Online
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[not loaded] com.parallels.virtualsound (1.0 18 - SDK 10.6) [Support]
/Applications/Parallels Desktop.app
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[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Support]
/Library/Application Support/Kaspersky Lab/KAV/Bases
[not loaded] com.kaspersky.kext.kimul.38 (38) [Support]
/Library/Extensions
[loaded] com.silex.driver.sxuptp (1.10.9 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.2.61 - SDK 10.6) [Support]
[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1) [Support]
[not loaded] com.kaspersky.kext.klif (2.2.1d19) [Support]
[not loaded] com.zg.driver.ZGUSBCDCACMData (1.5) [Support]
[not loaded] com.zg.driver.ZGUSBMassStorageFilter (1.5) [Support]
[not loaded] com.zg.driver.cdc_ecm_qmi (1.9) [Support]
[not loaded] com.zg.driver.cdc_usb_bus (1.9) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.2.61 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.2.61 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.2.61 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.2.61 - SDK 10.6) [Support]
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[failed] com.kaspersky.kav.plist [Support] [Details]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Support]
[failed] com.parallels.mobile.kextloader.launchdaemon.plist [Support] [Details]
User Launch Agents: ℹ️
[running] ca.indev.MailTagsHelper.agent.plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.genieo.completer.download.plist Adware! [Remove]
[loaded] com.genieo.completer.ltvbit.plist [Support]
[running] com.genieo.completer.update.plist Adware! [Remove]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Support]
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist [Support]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
[loaded] com.parallels.mobile.startgui.launchagent.plist [Support]
User Login Items: ℹ️
iTunesHelper ProgramHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
fuspredownloader ProgramHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 71 Check version
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
nplastpass: Version: 3.1.61 [Support]
JavaPlugin2_NPAPI: Version: Unknown
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
userinternetplugins ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Safari Extensions: ℹ️
Facebook Cleaner
Pin It Button
LastPass
ResizeMe
OpenIE
3rd Party Preference Panes: ℹ️
Cineform [Support]
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 496.30 GB Disk used: 124.90 GB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 65
Oldest backup: 2013-08-15 20:20:51 +0000
Last backup: 2014-12-04 17:20:31 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 496.30 GB X 3)
Top Processes by CPU: ℹ️
     4% WindowServer
     1% fontd
     1% cloudd
     0% Safari
     0% launchd
Top Processes by Memory: ℹ️
369 MB com.apple.WebKit.WebContent
155 MB Safari
103 MB Feedback Assistant
86 MB Finder
69 MB mds_stores
Virtual Memory Information: ℹ️
4.52 GB Free RAM
2.60 GB Active RAM
652 MB Inactive RAM
820 MB Wired RAM
1.04 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 4, 2014, 10:37:00 PM Self test - passed

[loaded] com.genieo.completer.download.plist Adware! [Remove]
[loaded] com.genieo.completer.ltvbit.plist [Support]
[running] com.genieo.completer.update.plist Adware! [Remove]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist [Support]
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist [Support]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
Your machine is slow because you loaded a bunch of third party junk on it.

TS1398 Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working!

Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!

Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.

HT202157 Why does my apple TV say it needs hdcp compatibility. It never said that before. Now my apple tv is not working.

Why does my apple TV say it needs hdcp compatibility. It never said that before. Now my apple tv is not working.

Hello Rickpoulette,
The following article provides further information and could very well help get your Apple TV and your television cooperating again.
If HDCP authentication does not succeed, you may see one of the following symptoms:
A message may appear on your television stating "This content requires HDCP for playback. HDCP isn't supported by your HDMI connection."
You may see periodic bands of static, or full screen static, flashing across your TV screen.
If you are experiencing either of the symptoms above, try playing the same content again for at least another 10 seconds. If the issue persists, try the following steps until the issue is resolved:
Connect your Apple TV (2nd generation) directly to your HDTV using an HDMI cable.
Set your Apple TV and HDTV to off or sleep mode
From the Apple TV interface, select: Settings -> Sleep Now.
Turn off your TV and wait for about 10 seconds.
Turn your TV back on.
Press the Select button on your Apple TV remote to wake your Apple TV.
Some HDTVs may need a firmware update. Consult your TV manufacturer's user manual or online support pages for additional information about how to update your TV's firmware.
If available, try using a different HDMI to HDMI cable, such as an Apple HDMI to HDMI cable, directly between your Apple TV (2nd generation) and 720p HDCP-compatible HDTV.
Apple TV (2nd generation): About Apple TV and HDCP
http://support.apple.com/kb/HT4428
Cheers,
Allen

HT5699 Why is my Apple ID Is locked

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