HT5704 My iPad is stuck on preparing update for about 6 hours

My iPad has been stuck on preparing update for about 12 hours now

Hi Alex,
If you still aren't able to successfully update your phone using iTunes because iTunes appears to be stuck preparing your phone. I would recommend you use the troubleshooting in the following article, named:
Resolve iOS update and restore errors in iTunes
Thank you for using Apple Support Communities.
Cheers,
Sterling

Similar Messages

Having trouble with the iOS 8.1.1 download. Very slow. Just keeps saying preparing update for about 4 hours now. Help

Having trouble with the iOS 8.1.1 download. Very slow. Just keeps saying preparing update for about 4 hours now. Help

Hello there, Cmm405.
If you're updating your iPad with an over-the-air iOS update, the following Knowledge Base article offers up some practical steps for troubleshooting some of the issues that can arise:
Resolve issues with an over-the-air iOS update - Apple Support
In your instance, these sections may prove particularly useful:
Download takes a long time, or you can't reach update server
iOS updates require a persistent Internet connection, and the time it takes to download the update will vary according to the size of the update and your Internet speed. You can use your device normally while downloading the iOS update, and iOS will notify you when you can install the update. To improve the speed of the download, avoid downloading other content.
If you get a message that "an error occurred downloading iOS," try again later. If the issue persists, try updating your device in another network or use iTunes to update your device. Learn more about iOS updates.
Update does not complete
If you're installing the update and the progress bar appears to move slowly, be patient. The time an update takes depends on the size of the update and the number of files on the device.
When you're updating over the air, keep your device connected to a power source so that it doesn't run out of power. If your device does run out of power, connect it to a power source and turn on the device to let the update or restore complete.
If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. If you still see the issue after you restart, see what to do if your device appears frozen or won't start.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

New ipad (4days) stuck in start, works for about a minute and then shuts down and restarts (loop)

New Ipad setup and worked fine for 4 days. 5th day it started OK and worked for about a minute. screen did a fade out and it restarted. It is stuck in this loop. I have tried reset, and then restore. It is still stuck in loop. After it up graded to newes version of iOS 5, it did a restore. I need to configure it like new set up, but it is still stuck in the restart loop so I can not complete. Battery shows 100% ( now down to about 96%). I am assuming this is a hardware not a software issue. Any suggestions?

Hi there,
If you have already tried restoring your device and have set it up as a new device (not from backup), then I suggest booking a Genius appointment, as yes, this may be a hardware issue.
If you let me know your name, nearest Apple Store, a date and time, and an email address, I can book an appointment for you, or you can use the link below.
Genius Bar Bookings US
Sorry about the trouble you've been though, I hope it can be solved shortly.
Nathan

Time Machine Backup Stuck on Preparing Backup for 12 hours

Hello,
I have a 2011 iMac and am running OS X 10.7.2. Up until a few days ago, my Time Machine backups (to a USB 2.0 external hard drive) were running fine. Now, when Time Machine tries to back up, all it does is display the progress bar with the words "Preparing backup..." below. This message will remain indefinitely (I've let Time Machine run for as long as 12 hours and nothing changes).
I have done a fair amount of searching online regarding this problem and have tried the steps in Pondini's troubleshooting list ( http://pondini.org/TM/D1.html ):
1. I first tried downloading and running the Time Machine buddy widget. I installed it but the widget was just blank. So, I went into Console and saved one my logs instead. My log consisted of a huge string of similar entries. Three of these entries are shown below:
1/28/12 12:12:53.629 PM          com.apple.backupd          Error (256): fetching properties: Error Domain=NSCocoaErrorDomain Code=256 "The file “yprime.h” couldn’t be opened." UserInfo=0x7f91ae359590 {NSURL=file://localhost/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason%20Qu int%E2%80%99s%20iMac/2012-01-25-234450/Macintosh%20HD/Applications/MATLAB.app/ex tern/examples/shrlib/yprime.h, NSFilePath=/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason Quint’s iMac/2012-01-25-234450/Macintosh HD/Applications/MATLAB.app/extern/examples/shrlib/yprime.h, NSUnderlyingError=0x7f91ae358480 "The operation couldn’t be completed. Not a directory"}
1/28/12 12:13:20.758 PM          com.apple.backupd          Error (256): fetching properties: Error Domain=NSCocoaErrorDomain Code=256 "The file “yprime.mexmaci64” couldn’t be opened." UserInfo=0x7f91ae071010 {NSURL=file://localhost/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason%20Qu int%E2%80%99s%20iMac/2012-01-25-234450/Macintosh%20HD/Applications/MATLAB.app/ex tern/examples/shrlib/yprime.mexmaci64, NSFilePath=/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason Quint’s iMac/2012-01-25-234450/Macintosh HD/Applications/MATLAB.app/extern/examples/shrlib/yprime.mexmaci64, NSUnderlyingError=0x7f91ae072e40 "The operation couldn’t be completed. Not a directory"}
1/28/12 12:13:47.893 PM          com.apple.backupd          Error (256): fetching properties: Error Domain=NSCocoaErrorDomain Code=256 "The file “include” couldn’t be opened." UserInfo=0x7f91ae071010 {NSURL=file://localhost/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason%20Qu int%E2%80%99s%20iMac/2012-01-25-234450/Macintosh%20HD/Applications/MATLAB.app/ex tern/include/, NSFilePath=/Volumes/JQTimeMachineBackup/Backups.backupdb/Jason Quint’s iMac/2012-01-25-234450/Macintosh HD/Applications/MATLAB.app/extern/include, NSUnderlyingError=0x7f91ae072050 "The operation couldn’t be completed. Not a directory"}
2. I then tried performing a "full reset" of Time Machine, as explained on Pondini's page. This didn't fix my problem.
3. Finally, I used Disk Utility and clicked "Repair" for my external hard drive --no problems were found. I also selected my internal hard drive (my main drive with OS X on it) and clicked "Verify"; no problems were found.
Any ideas what might be going on? Note that I had emptied about 70 GB of files from my trash and deleted some other movies from my hard drive soon before these problems cropped up.
Thank you very much,
Jason

This issue has been reported a few times, and it's clearly a bug in Time Machine, but I'm not sure what triggers it. TM creates multi-linked directories, and it seems that these links sometimes get broken.
The first thing you should do is a start a new backup set on another drive. You should do that anyway, because one backup isn't enough, even if you're not having problems with it.
Was the MATLAB application one of the items you had deleted from the source volume? If so, and if you're sure you'll never want to restore it from a backup, I suggest you delete it from the TM repository by entering TM, selecting it in a snapshot, and then choosing "Delete All Backups of..." from the action menu (gear icon.) You may have to do the same with other items that are giving the same error.

Ios 8 stuck at preparing Update

Erm now my ios 8 is stucked at preparing update.and i hope it can download....i forgotten to do a backup and deleted my apps....reply me please

Just came out a 45 minute chat and a one hour call with Apple. It looks like my iTunes backup of my iPad mini got somehow corrupted. Happily I also own an iPad Air and I am restoring it from that device. If your backup also got corrupted during the installation of iOS8 I am afraid you can only set it up as a new device and start all over again. You can download your apps from the App Store, your music from the iTunes Store and try to get your pictures back from iPhoto or so. I don't see a way to use the old backup if it is corrupted as well.
If you can't restore try to hold both buttons for 30 seconds or so until you see the "connect to iTunes" logo on your screen. If iTunes is complaining about turning off "Find My iPhone" you can delete the device via iCloud.com.
Life's getting easier and easier :-)

I am trying to update my iPad 3 with iOS 6. Every time I do, it updates for about 20 minutes, then says an error ocurrs. Please help

I am trying to update my iPad 3 with iOS 6. Every time I do, it updates for about 20 minutes, then says an error ocurrs. Please help

Classic. Make sure that you've got the latest version of iTunes.
Good luck!

HT1338 error in download, OS X 10.8.3 now checking for updates for 14 hours cannot get out of it!!!

Error with downloading upgrade OS X 10.8.3 now checking for updates for 14 hours cannot get out to start again!!!

Quit the App Store application, or force-quit if necessary.

Yosemite upgrade stuck at x minutes for 10+ hours

Hi,
This is for the 6th time I am trying to upgrade.
It was a terrible idea, never faced it in my happy 10 years using a mac.
I wanted to upgrade it, it downloaded and now trying to upgrade for 14 hours straight.
The machine is running from last 40 hours, it is a Mid 2010 macbook pro.
Simply it is stuck at 4 minutes ( this is new, earlier it stuck at 3 minutes for 6 hours ) and log quota exceeded.
Please help.
Yes, I have tex, homebrew all these sort of stuff installed.
I promise never to upgrade to a free OS ( unless it is my kubuntu from where Iam typing it in ) again.
But for this time please help.
I have upgraded 4 times on different macs, never ever had this much trouble.
When it would end?

I finally decided that enough it enough, and cleaned the disk drive and installed Mac OS X.
I could back up data, and that was good enough for me.
Everything is fine.
I suggest anyone facing the issue should do the same.

Can't download iOS 8.3 on my ipad mini. Has been downloading for 24 hours. Any suggestions?

Trying to download iOS 8.3 on my iPad mini. Has been downloading for 24 hours. Any suggestions?

Try shutting off by holding down the home and power button at the same time. Once turned back on you can try downloading again. Be sure you have at least 50% of battery life before starting.

Iphone 5c saying verifying update for 3 hours and wont go away any help?

Iphone 5c is saying verifying update for 3 hours but wont go away any help?

That error is usually a hardware error. Make a Genius Bar appointment at your nearest Apple Store and have it checked.

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Yosemite my iMac stuck on white screen for 18 hours so far

DDownloading Yosemite the software has, I believe, downloaded I have progressed but have now been stuck on white screen for 18 hours. I have my mouse arrow working but nothing to point at. Please how may I tell if anything happening?

Start your computer with the original DVD that came with system and repair your disk with disk utility, also repair permissions. http://support.apple.com/kb/TS1417

Ipad 2 stuck on preparing to update and now not recognised in itunes

Firstly my ipad had some songs with lighter colour, if i played that song i would skip to next song. After that when i add songs, video, pdf to my ipad it would stuck on preparing to update. Though i could add files in the app's folder. Now itunes is not recognising the ipad when connected with usb, but shows up in itunes as wireless sync. It shows up in windows explorer. Same thing with my ipod shuffle 4. When i connect ipod shuffle, itunes says syncing ipod, ipod sync compeleted but i cant see the ipod under devices. I have compeletely reinstalled itunes as instructed in the apple's support page and restarted my laptop ( win x64).
I have checked the photo sync and deleted the videos as mentioned in the thread https://discussions.apple.com/thread/2769353?start=0&tstart=0
But no luck, please help me, i would try restoring my ipad but i don't want to lose the allofwiki dump file.
Thanks

My iPad and iPhone are doing the same thing. Must be the traffic.

Ipad 2 stuck at preparing to update

I connect my iPad 2 (iOS7) to the most recent version of iTunes (11.5) ... and when I try to add songs or video, it gets stuck at PREPARING TO UPDATE.
Any ideas?
I am using a WINDOWS 7 machine.

Yes I have this problem too.
When I drag my music over to my iPhone, iTunes says "Preparing to update" for a few minutes. There is a spinning wheel on my iPhone, but then iTunes just gives up after a few minutes. The spinning wheel on my iPhone disappears, and absolutely nothing has happened; no files have been transfered, no songs have gone from iTunes to my iPhone.
The only reason I turned iTunes Match off on my iPhone is so that I can quickly add some music to my iPhone to listen to whilst I'm in the shower.
I sometimes need to add music to it that I just created myself and then go listen to it in the shower, car or whilst talking a walk somewhere with my iPhone.
i.e. I don't want to to 2 hours before iTunes Match decides it wants to sync up these freshly made mp3's!! Sometimes Match doesn't even work.... or I have to wait a week!!!!
That's what manually managing songs with iTunes should be for; for when you haven't got an age to wait for Match to decide whether it's going to sync your freshly-added songs or not!!
So many exclamation points but if ever exclamation points were needed it is when describing iTunes and iTunes Match usability!!
It totally *****.
Apple, you should be ashamed of this product.

HT1222 ios 7.02 update stuck... I've turned computer on/off. Trying to avoid resetting iPad. Been updating for 15 hours.

Does anyone have any issues with ios 7.02 update? It seems my update is stuck for the last 15 hours and I am trying to avoid resetting my ipad.

The actual 7.03 update should take an hour to download. Fifteen hours is way too long.
Resetting is probably your best option at this point.

HT5704 My iPad is stuck on preparing update for about 6 hours

Similar Messages

Maybe you are looking for