HT5706 Help!! First of all I am a senior and have no idea what I am doing. Turned on the Apple TV and it said downloading the latest update. It show the apple symbol and below a empty download line. Nothing seems to be happening. Is it downloading?
Help!! First of all I am a senior and have no idea what I am doing. Turned on the Apple tv and it said downloading the lastest -cannot remember the rest.
There was a Apple symbol and a dowmload space under it. Nothing is happening. It has been about 25 minutes. What do I do??
It probably did not turn itself off. It most likely went into "sleep".
Did you try to restart the Apple TV? That is what solved the problem for me.
Go to the main AppleTV menu - you might have to press the Menu button a couple of times to get there - select Settings, then Select General, scroll down to Restart and select that.
As long as you don't have a "Do not unplug" message on your screen, unplugging the power cable, waiting a minute, then plugging it back in should accomplish the same thing. I always prefer using the menu method over unplugging.
If that doesn't work, I fear you might have to contact Apple. They will likely tell you to restore your AppleTV to factory settings. That will be a pain in the neck since they will need to walk you through it. They might do that for you at an Apple store. I'm a senior citizen too, and it's easy for me to look helpless - even though I've worked in computers and networking for a very long time.
Sorry I can't offer any better advice.
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