HT5714 Can't download a preordered album

I preordered an album on iTunes which was available to download last night. I got an email with a download link which when I clicked took me to my iTunes downloads. There is nothing available to download yet the album says I've purchased it and won't let me download it again. I cannot find it in my purchases and it isn't on my iPhone as being downloaded. Where do I find it?

I was able to downoad Rat Trap, but not the full album.
I called Tech support and apparently i was short a couple cents on buying the full album so i recommend you go onto this link and they will call you!
http://www.apple.com/support/itunes/contact/

Similar Messages

  • I can't download by preordered album

    i preordered the album FOUR about a 2 month ago, and now that it was finally relaesed, i can't download it. I went under Store, and clicked Check for Available Downloads, but it said All purchases have been downloaded for this Apple ID. I have also tried signing out of my Apple account, and then signing back in again, but nothing happened. I specifically bought the preordered Deluxe album, because i wanted the additional video special to when you preorder it!

    You have/had a balance on your account that covers its price, and/or have a credit card on it ? Pre-orders are not paid-for at the time of pre-ordering, you are only charged when they are released - have you paid for it (e.g. did you have a balance on your account) ? You can check your account's purchase history to see if it shows : See your purchase history in the iTunes Store.
    If it does then see if it shows in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes for downloading, and the Purchased tab in the iTunes Store app on your phone

  • Can't download a preordered album

    I Recently preordered an album and received an email saying it was ready for downloading but when I go to purchased I don't see the album there and it's asking me to pay if I want the songs. why are the songs not showing up?

    Hi, RickyDVdub.  
    Thank you for visiting Apple Support Communities.
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • I can't download a preordered album that has came out

    Hi there,
    I preordered the new one direction album and I have got the first four songs that they released early but when the released the whole album it only says purchased not download or anything like that. I have tried logging out and signing back in but it hasn't worked at all.
    Could you please help
    Thank you so much
    Lauren 

    Hi, RickyDVdub.  
    Thank you for visiting Apple Support Communities.
    I have experienced this exact same issue for a Pre-order album as well.  I would recommend canceling the Pre-order and download it again as it most likely has not been charged.  This article will walk you though the process.  You can also check for available downloads to see if the items are pending. 
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    If the album has been charged, follow the steps in this article to report a problem with this purchase.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Jason H.

  • I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

    I preordered Tamar Braxton album and it is not downloading. It just says purchased. How can I access my preordered album?

    How about iTunes>Store>Check for Available Downloads...anything here? If not:
    Go here:
    https://getsupport.apple.com/GetproductgroupList.action
    ask for assistance.

  • Downloading a preordered album

    How do you download a preordered album if the email for your account has been deactivated?

    Hey krb987,
    I found this information about methods of downloading a pre-order (other than the link within the email):
    Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    via: iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Have a great day,
    Delgadoh

  • I can only download 1 photo album from my computer to the ipad, if I download a second one, it deletes and replaces the first one. How can I fix this?

    I can only download one photo album from my PC to the Ipad, if I try  to download a second album, it deletes the first. Why???

    Put all of your albums into one main photos album that you can sync from. You can only select one main folder of photos to sync to the iPad. If you direct iTunes to sync from a different folder the next time that you sync, the first album/folder will be deleted. You have to include all photos with each sync every time that you sync.
    So create one main folder for photos and place all of your sub folders into that main photos folder, then when yo sync with iTunes, you can select that main photos folder as the "Sync Photos From" folder in the iTunes photos tab and you can select each of the subfolders within that main folder to sync as well.
    But you can only select one level of subfolders to sync. You cannot sync a folder within a folder within the main folder - one level of sub folders only.
    Connect the iPad to the computer and launch iTunes.
    Click on the iPad name on the left side under devices.
    Click on the Photos Tab on the right.
    Select the main photos folder in the Sync Photos From drop down menu
    Click on/select all of the albums or sub folders within that main folder that you want to sync.
    Click on Apply in the lower right corner of iTunes

  • Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled

    Trying to download a preordered album no cloud symbol appearing by songs even though it is enabled, shows purchased but just not happening.

    I've solved it! I hadn't seen the my profile icon, little head, by the side of search box.

  • Why I don't see the option to download a preordered album?

    why I don't see the option to download a preordered album?

    You will probably get more information in Business Catalyst
    The Cloud forum is not about using individual programs
    The Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • HT5714 Can I download a pre-ordered album from my iPhone?

    I pre-ordered an album and now it is available, but I can't access it from my iPhone.  I don't want to download it onto my computer.  Can anyone help?

    The album already came out on the 31st of August, so I'm not sure what is going on.
    I used to have a computer but it got stolen recently, leaving me unable to sync my ipod with another computer for fear of losing all my music.
    I tried going directly to the iTunes store and downloading it from there, but when I click purchase it says it'll charge me another $13 to buy an album that I supposedly already bought.

  • Can't download pre-ordered album

    I pre-ordered an album (Liars EP by Lauren Aquilina) and it was released last night, but I can't download it from the store page, it doesn't appear when I check for available downloads and I've made sure it hasn't already downloaded - what can I do?
    -Sam Cernik
    [email protected]

    Hi theflapjackman,
    If you are still having issues with your album pre-order on the iTunes Store, you may find the following article helpful:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Regards,
    - Brenden

  • Can't download a purchased album in iTunes (Some Kind of Trouble)

    Hello Community,
    I'm not able to download a purchased album in the iTunes Store, on the album page there are some titles where it says that I have purchased it before, but i can't download those titles. An then there are some titles on wich only the price is mentioned. The weird thing is that on my iPhone I'm able to load the album out of the iCloud, but when I do this some titles are in the normal version of the album, and some others in the Deluxe Edition - album, wich looks really dumb, like in the picture below.
    Hopefully someone of you unterstands my problem, an can help me.

    Hi Kiesel10,
    If you are having issues redownloading a previously purchased album or track, you may find the following article helpful:
    Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    - Brenden

  • I can't download the beyonce album why?

    I can't download the new beyonce album, I had the money in the bank ready but every time I click buy now it just says go to iTunes support for help? I neeeeeeeeed her album

    Your credit card maybe is not valid. Go to the support as advised.
    Contact Apple Support
    https://getsupport.apple.com/GetproductgroupList.action

  • Issues with downloading a preordered album.

    I preordered an album and just got an email saying it's ready for download. However when I click "complete album" in iTunes it open the iTunes Store but nothing happens. I don't see any options for beginning download. Help?

    Hey krb987,
    I found this information about methods of downloading a pre-order (other than the link within the email):
    Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    via: iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Have a great day,
    Delgadoh

  • Cannot download my preordered album

    I've preordered the album "my own lane" by kid ink and the music says that it has been purchased but it has not downloaded. I've checked my available downloads but it just says that all my purchases have been downloaded. So I checked my account and clicked on the manage preorders link and the only thing that I was able to do from there was cancel it. I decided to cancel the preorder and just buy it again but now I can't because the songs say that I have already purchased them. What do I do to get the music that I want?

    Hello Brendant808
    You should have received and email stating that your pre-order is ready to be downloaded. If you have not seen it, the report the issue to iTunes Store.
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

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