HT5731 I purchased doc mcstuffins on the iPad. Downloaded several times which takes at least a day to do. Still unable to view episodes. Akers for a frustrated mommy & 3yr old. Did I just waste $30????

Question

I purchased doc mcstuffins on the iPad. Downloaded several times which takes at least a day to do. Still unable to view episodes. Akers for a frustrated mommy & 3yr old. Did I just waste $30????

Answer 1

El3ees wrote:
I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want.