HT5731 i tried downloading a movie to my itunes and it successfully downloaded but will not let me play. If i can't get this to work properly i would appreciate my money back.
I recently rented a movie from itunes and it seemed to download successfully but when i try to watch it, it give me a blank screen. The counter at the bottom of the screen doesn't move. Someone please help
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!
I've had this from new for 2 years, the battery life is excellent and lasts for days so I know it's not a power issue as it was fully charged that morning. No signs of connection in itunes, it's not showing as a connected device.
Can anyone please help?Hi gscoops,
Welcome to Apple Support Communities.
You may find the steps in our iPod Troubleshooting Assistant helpful:
http://www.apple.com/support/ipod/five_rs/classic/
Best,
Jeremy -
I have a mac book pro. Yesterday the mail app failed to open. I have tried to open it from the dock and the application folder but nothing happens. Does anyone have any suggestions to get it to work?
You don't need iDVD unless you are going to make DVDs. If you are just trying to share files, iDVD won't help you at all.
What you want to do is in iMovie, choose File/Share/File, and export that way. It creates an .mp4 file that should be readable on Macs or Windows.
You could also File/Share/YouTube if you don't mind posting them to YouTube, because of course YouTube videos are watchable by any Mac or Windows computer made in the last 10 years. -
I downloaded a newer version of iTunes, 10.7. Now it will not let me purchase anything. I get an error code -42408. What does this mean and how do I fix? I have edited and revised all my names and account settings, checked payment. Quit, restarted. Help please, I'm going crazy without my iTunes. I'm on a MacBook Pro.
Found this item it may help
OK, I have fixed it here. Here's what I did:
quit iTunes
trashed ~/Library/Preferences/com.apple.iTunes.plist
started iTunes, and authorised my account
Worked straight away after that ! -
How can I retrieve the lost songs on my ipod . . . and p.s. the movie didn't even work on the ipod!
Hook up your iPod, there should be a selection somewhere that allows you to sync the iTunes purchased content ONLY back into your iTunes from the iPod.
Non-iTunes purchased content needs a third party utility, look at iLounge or elsewhere for it.
As always maintan a backup of your content on external medium, cd/dvd/external drive as Apple will not redownload content.
You bought it, your responsible for it's preservation. -
Help We lost power and everything on the computer. I have recovered itunes and the 483 purchased songs But I have 1895 songs on my iphone. How can I get my iphone library back on my computer library?
I have no need for it so cannot recommend directly but here are some programs
TuneJack Windows Only
iPod2PC Windows Only
iGadget Windows Only
iDump Windows Only
iRepo Mac and Windows
iPodRip Mac & Windows
YamiPod Mac and Windows
Music Rescue Mac & Windows
iPodCopy Mac and Windows -
I have downloaded icloud for the pc. Windows 7 on my pc will not let me open the setup. I get an error message: contact the program provider which is apple and they have of no help. Any suggestions?
Start by telling us the whole message, exactly.
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I tryed to download a movie off of itunes and it downloaded but wont sync into my ipod
i downloaded a movie off of itunes and it downloaded but wont sync it says the ipod is synced with another itunes library do you want to erase this ipod and sync with this itunes library .an ipod can be synced with only one itunes library at a time erasing and syncing replaces the contense of this ipod with the contense with this itunes library does that mean that if i sync the movie it will erase everything on the ipod and only put the movie and if it does can i put it back on with the movie still on it
You can do it by manually managing music and videos. See:
iOS: Issues syncing content with multiple computers using iTunes
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar.
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device>Set up Syncing>Sync your device manually and follow the instructions -
just downloaded ios6 on my ipod touch and lost all color when I select an artist or song how can I get it to be blue again tried resetting did not work any help offered would be liked
You need to restore.
Everything should be on your computer, so you can just sync it back.
iPod touch User Guide (For iOS 4.3 Software) -
When i tried to download iOS8 on my iPad Mini it told me that I needed to connect my iPad to iTunes, I have done that and now it says I need to restore my iPad. How can I get my iPad working without losing everything on my iPad? I don't want to lose my apps and photos!
Help would be much appreciated!If you are getting the connect to iTunes screen then it's too late to take a new backup and/or copy anything off it. Prior to starting the update did you take a backup, either to the cloud and/or to your computer's iTunes ? If not then have you recently taken a backup that might have your photos and apps content/settings in it ?
As long as the apps are still in your country's store then you should be able to redownload them via the Purchased tab in the App Store app (and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes), and if the apps store their content on a server/cloud service then you might be able to get their content back from that - if they store their content on the device then you will need to have a backup.
For our photos you could try doing a search for programs that claim to be able to recover content from a device - I haven't used any so I can't suggest one. -
I recently downloaded 2 movies in iTunes on my windows PC and movies will not play, they will open up to the main menu, mouse overs work as well as extra features. However the main movies will not let you play. On mouse over in itunes the 'play' buttion is not enabled, yet is however enabled on previously downloaded movies.
For me I have follow several of the help articles. When I play the movie in iTunes the screen is black with no audio, the timer status says it is playing (although it does not work all the time). I am able to play and have audio on the extras. I tried to use just QuickTime to play the movie and that as well does not work. I have started iTunes in safe mode and when the movie would begin to play, iTunes crashes and I have to restart. I have tried fresh clean installs of iTunes as well as QuickTime with no luck.
It looks to be a QuickTime problem however I cant verify that. Any help would be great. -
my sound has stopped working i have speakers plugged in but computer doesnt register or recognize them. the volume is on mute and grayed out ...will not let me change,what can i do to fix this problem....i have tried unplugging and plugging back in and reset and headphones...nothing works..how do i get my sound back?
OS X Mountain Lion: If you can’t hear sound from your speakers
Read the "If you’re trying to listen through external speakers" section. -
my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??
christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702 -
I was downloading a movie on my iPad and I stopped downloading it and I want to delete it and it won't. How do you delete it in the iTunes for iPad.
If you tap and hold down the icon - and the X does not appear on the icon - you will not be able to delete it without totally downloading it. Finish the download and then delete it.
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I've downloaded movies from the iTunes store to my iPad but when I want to play them, I get the message... iTunes Store Terms and Conditions... but when I follow the link it still doesn't let me play my movies. What am I doing wrong?
Easy maybe, but a lot of users are used to playing the movies in iTunes on their computers so that is the first place they turn to on the iPad.
Enjoy the show!
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