HT5766 Lately I cannot access Itunes store as it basically crashes Itunes.

I am using Windows 7 Pro 64 bit. Access to Itunes had been fine until I downloaded previous purchases to my new laptop, since then everytime I have tried to enter the store the status bar will load the 'store' to around thew 90% mark then a window will flash up stating that an error has occurred and that windows will look for a solution which it never does. I have tried most things on here such as a basic start up, disabling the eronious windows security update using the 'fixit' programme, I have also uninstalled ALL apple programmes and components and reinstalled several times and have accessed the internet via different routers etc so its not router settings. I have contacted Apple who to be honest were of no use and the only way i can get music into my library is by using the CD's or dowloading via Amazon. A lot of the discussion points that I have tried on here seem to be from the latter part of 2012 so i was wondering if there has been any movement. It seems to be a fairly widespread problem. can anyone help!

Could be an issue at Apple's end - if so expect it to fix itself.
Always worth restarting AppleTV and your oruter when you have odd connectivity issues - may or may not fix it, but quick and free!
AC

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I added Gmail to my iTunes store/account. Now I cannot access the Store and after I enter my Apple Id password it tell me I need to verify my Gmail acct, press ok for details. Once I press ok, the screen shows my Gmail address and underneath it states m

I added Gmail to my iTunes store/account. My gmail account is: [email protected] and it shows up on the settings in iTunes, and my account. The problem is I cannot access the store with this ID. A response says: You have not verified your ID, press ok to review instructions to verify your ID.
Reply to this is: An email has been sent to the address below with a link to verify your Apple ID. Make sure to check your email and follow the link to complete the creation of your AppleID.
Beneath my email address:
Your Email has already been validated successfully. Thank you.
Please HELP.
I am using:
Windows XP
Internet Explorer 9
Norton 360
iPhone 4
Google toolbar on my computer.

Hi Michael,
Yes it is now resolved but not after I send iTunes a request for help and explaining the problem. They send a first reply explaining how I needed to verify my account and gave me the link to do that. You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
You may want to open a help ticket with iTunes help. That is the only way it works.
Regards,
Gloria J Bisson

I have uninstalled and reinstalled itunes several times bc i cannot access the store. still unable to....tries to access but then just stops. no error. please help

i have uninstalled and reinstalled itunes several times bc i cannot access the store. still unable to....tries to access but then just stops. no error. please help

Try this:
Go to command prompt (in windows XP, START/All Programs/Accessories/Command Prompt)
Type in following:
Netsh winsock reset
Hit "Enter" key. Restart computer.
Now check & see if iTunes stores is back to normal.
If not, try temporary uninstall your Security software & see if it works.

Using iPhoto 11 under Mavericks and want to buy to buy a Book, I receive error message saying 'Cannot access Apple Store, try later', but I have not problem accessing store via iTunes or directly. Any advice?

Getting error message when trying to buy my book 'Cannot access Apple Store, please try later' Anyone experienced this?

Here's a fix that worked for some users:
Make sure this checkbox is checked in the System/Sharing preference pane:
If it is, uncheck it and then recheck and try ordering again.
OT

Cannot access music store - error message 404

ok- i guess i'm looking for an explanation more than a solution. while trying to download a song (as usual) this morning i received an error message for the first time ever. "cannot access music store. please try again later. 404" ... for 2 hours i searched the net for a solution, checked my firewall, even joined this forum. right before posting this message again, i tried to download the song so i'd be able to explain the error message in this posting. but itunes decided to work.
my question-- does itunes sometimes time out because of heavy traffic? will this problem lessen if i upgrade to a newer version? (btw- how do i do that? i checked off "dont remind me again" when the pesky reminder would pop up... now i want to upgrade.)

Hi - I have the same problem. With the additional wrinkle that I can't close iTunes when it can't connect to the Music store. I have to use Task Manager to kill it. I am totally fed up with Apple for their lack of support on this. However, I have had one thought though: I notice that iTunes registers itself with Windows Firewall as an exceptional program that is allowed to receive incoming network connections. I don't object to that - but the thing is I am using a network modem which has its own built-in firewall. If iTunes has to be able to receive incoming network connections, don't I have to configure the network modem's firewall to treat it as an exception too? I have just done a search for "iTunes Firewall" in Google and it came up with loads of promising looking stuff. I will investigate further.

Loaded Yosemeti, cannot access App Store nor iBook Cannot sign out from store drop down menu , app crashes and will contact Apple.

Loaded Yosemeti, Cannot access App Store. It shows I am signed in but when I try to sign out of App Store from the store drop down menu the application crashes and says "will send to Apple on re-open". I can access iTunes okay, just checked iBook store and cannot access this either.

yup, me too. Only havent made any changes to any of my 4 Ale/Mac Devices,. Im not sue why so i guess we ait and try later...?

Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?

HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere

i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.

Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

I have a new Apple TV which is working fine except that I cannot access .mov files which are in my iTunes Library. How can I get to these? I can run them on my computer and select Apple TV on the screen, but the Apple TV goes to a black screen

Mov is a container format, you'd need to look at the codec used by the movie file inside the container to know whether it will work with the Apple TV or not.

Why are there so many more choices on the USA iTunes Store? Surely having an iTunes account should let you access all itunes availability the world over? Also how do you request films/tv series to the UK itunes?

Why are there so many more choices on the USA iTunes Store? Surely having an iTunes account should let you access all itunes availability the world over?
Also how do you request films/tv series to the UK itunes? There's tv series I'd like but they're incomplete like The Batman & Xena Warrior Princess. And films theta aren't available for download but you can purchase in a store like HMV? Apple isn't doing itself any favours by secluding countries by their store. They'd make billions if you could just select the iTunes Store you want to search & purchase from just by signing in! If anything what they're doing is putting themselves into a corner, other companies like Samsung & HTC are already on too of them for innovation & ease of use. The people they're attracting are predominantly existing Apple users not new customers. What do you guys think?

It's not Apple's choice, they can only sell a particular item where the content provider/rights-holder has granted them a license to sell them. Content is licensed by the rights-holders to Apple on a country-by-country basis, each country therefore has to have its own store, and you have to be in a country to use its store - they want control over where their content is available.
You can try requesting that an item be added to the UK store via this page, but unless the rights-holder agrees to then Apple won't be able to sell it here : http://www.apple.com/feedback/itunes.html

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

In what way are you receiving this message? It is very common to get an email telling you that your ID has been disabled, and asking you to confirm all your details so the sender can steal your identity online.....

Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I have been using Itunes on my HP laptop for 12 months and over the past month have not been able to access the Itunes store or any of the Itunes Help type menu's. When in Itunes I click on the Store icon and the top middle box gets to Half way. Pls help

I had the same tried loads of fixes
saw this on the community from whatheck
In windows 7 click on your start menu, go to the accessories, right click on the command icon and choose "run as administrator"
Once it opens type the following command...
netsh winsock reset
Hit enter and it should say something like winsock reset successful now reboot your computer
IT WORKED....... cleared all the "action2 on the CPU and loads IStore perfectly

I cannot access Apple Store app from iPhone 4

I cannot access Apple Store app from iPhone 4.
We're sorry, the Apple Store app is currently not supported in the country associated with your Apple ID.
I am in USA and my correct address is on my account.

you can't, but you can simply ignore it. but if you REALLY want to delete it, call apple customer support to ask for a deletion. though, you'll need the password and security questions of the old account.
you can manage your apple ID's at: https://appleid.apple.com/

Cannot go to iTunes store using my iPhone 6 plus. I click on App Store and it opens up iTunes U. Even when I open iPhones video app and try to purchase a movie which is suppose to take me to iTunes store, it instead opens up iTunes U.

Cannot go to iTunes store using my iPhone 6 plus. I click on App Store and it opens up iTunes U. Even when I open iPhones video app and try to purchase a movie which is suppose to take me to iTunes store, it instead opens up iTunes U. Any feedback would be greatly appreciated. Thanks..

There isn't currently any music, films or TV programmes available in the South Korean store, so you will only see iTunes U in the iTunes store app. You can't use the US store unless you are in the US, you have to be in a country to use its store (that is in the Store's terms) - so whilst you are in South Korea you can only use the South Korean store.
Are there other music purchase download sites in South Korea that you could use ? You can also copy your CDs via your computer's iTunes

HT5766 Lately I cannot access Itunes store as it basically crashes Itunes.

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