HT5766 When I connect to the iTunes store, nothing pops up

I can log onto my itunes, but as soon as I go to itunes store, the tool bar is there but the screen is blank. I've tried downloading a new version but I still get a blank screen. Any suggestions?

Thanks for your help. A simple power off/on worked and cured the problem. I'm so used to the iPad being on all the time I forgot the basics.

Similar Messages

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    Hey StoneyRidgeBoy
    Thanks for the question, and welcome to Apple Support Communities.
    On August 7th, there were multiple services that were affected. Apple worked quickly to resolve these issues, however you may have experienced them. For more information, see our System Status webpage:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

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    When I use the iTunes app to connect to the store, the app crashes when I try to search for a tv programme or film. I can buy stuff that is advertised but searching causes a crash. The same has happened with today's 12 days of Christmas. When i try to download House, the app crashes. Same with day 1, Coldplay, app crashed, missed the offer.

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    It could be the work of one of your add-ons, or even add / mal-ware.
    Look thru your add-ons list and make sure you know what each one is
    there for. Also, check the programs that are on your computer
    '''Windows > Start > Control Panel > Uninstall Programs.'''
    '''(Mac: Open the "Applications" folder)'''
    Go thru the list and use a web search to check any that you don't
    know what they are.
    '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''''' {web link}

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    So, I did as Apple support instructed, and deleted my downloads folder, and stopped my firewall, and stopped all other programmes so my computer was running on bare bones, even my speakers were had no software. However this made no difference, and I returned later that day to find that, instead of error 8003, I was stuck with error 310 again. I am a little confused...
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    I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

    Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
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    Hi all,
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    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

  • "Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

    hi
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    Message was edited by: samaki

    We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

  • TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store.  An unknown error occured (-3212).  Also when I plug my iphone in to the computer it doesn't ever pick it up

    I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store.  An unknown error occured (-3212).  Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

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  • When trying to connect to itunes i receive the following message, "iTunes could not connect to the iTunes store"  An unknown error occured (-3212)

    Help me, when trying to connect to iTunes or the iTunes Store I receive the following message. "iTunes could not connect to the iTunes Store." An unknown error occurred (-3212).

    iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.

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    I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
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    Control Panel
    Internet Options
    Connections Tab
    Click LAN Settings
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  • HT2305 when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it

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    I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

  • TS1424 My iPod wont connect to the iTunes Store when I am about to buy an app what do I do?

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    when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

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  • How do I get the scrolling bar to stop popping up when I'm connected to the iTunes Store? It wont allow me to type in the search bar when it pops up.

    When I am connected to the iTunes Store a scrolling bar pops up which says "accessing itunes store" even though I'm connected.  It pops up every time i try to type a letter in the search bar, not allowing me to type.  I can type 1 letter in then it pops up.  Very frustrating.

    Do you have disk use enabled? If so, disable it.
    Check iTunes/edit/preferences. With the iPod connected of course. : )

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