HT5766 When I connect to the iTunes store, nothing pops up

I can log onto my itunes, but as soon as I go to itunes store, the tool bar is there but the screen is blank. I've tried downloading a new version but I still get a blank screen. Any suggestions?

Thanks for your help. A simple power off/on worked and cured the problem. I'm so used to the iPad being on all the time I forgot the basics.

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When I connect to the iTunes store, I see that it has loaded, but none of the albums are showing.

I connect. I can tell that the page has loaded according to the status bar at the top of the page, but nothing shows up. Just a blank screen. When i click on different tabs, the status bar changes, showing that it is working, but nothing shows up!
HELP!

Hey StoneyRidgeBoy
Thanks for the question, and welcome to Apple Support Communities.
On August 7th, there were multiple services that were affected. Apple worked quickly to resolve these issues, however you may have experienced them. For more information, see our System Status webpage:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

When I connect to the iTunes store from my ipad 1 and go to either films or tv the app crashes. If i try to search for a tv programme the app crashes. I am using latest iOS

When I use the iTunes app to connect to the store, the app crashes when I try to search for a tv programme or film. I can buy stuff that is advertised but searching causes a crash. The same has happened with today's 12 days of Christmas. When i try to download House, the app crashes. Same with day 1, Coldplay, app crashed, missed the offer.

Thanks for your help. A simple power off/on worked and cured the problem. I'm so used to the iPad being on all the time I forgot the basics.

What do I do if every time I go to type in the bar a song or artists when I'm in the iTunes store, a pop up occurs that tells me it's "accessing iTunes?"

Every time I go to type in the bar it stops my typing and tells me that it's accessing the store. I'm already in the store, but it keeps stopping me from typing in what I want to search for. What do I do???
Thanks

It could be the work of one of your add-ons, or even add / mal-ware.
Look thru your add-ons list and make sure you know what each one is
there for. Also, check the programs that are on your computer
'''Windows > Start > Control Panel > Uninstall Programs.'''
'''(Mac: Open the "Applications" folder)'''
Go thru the list and use a web search to check any that you don't
know what they are.
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''''' {web link}

I'm having some strange (& Inconsistent) errors when I try to connect to the iTunes store..

Hello there, so I was enjoying listening to music and using my various apps when suddenly I could no longer connect to the iTunes store. I went to update my apps and I was told itunes could not connect to the store 'Error 310'. I went to go online and post a question only to find my account had been suspended until I changed the password. I did so and no one managed to reply to my problem. Anyway, later that day suddenly it did connect, however when I tried to download updates I was given 'error 8003'.
So, I did as Apple support instructed, and deleted my downloads folder, and stopped my firewall, and stopped all other programmes so my computer was running on bare bones, even my speakers were had no software. However this made no difference, and I returned later that day to find that, instead of error 8003, I was stuck with error 310 again. I am a little confused...
Finally, I have checked and doubled checked and cannot find firewall or programme conflicts, and other wifi devices in my house seem to access the store succesfully.
I would like to update itunes but, is it possible to update it from the website without the total reinstall? Will all my music be safe? It could just be my current version has decided not to play ball anymore.
I'll be checking back here regularly, but thank you in advance. Also, to prewarn you, myself and computers do not always get on very well... I'm reasonably good at using them to be fair but since my first ICT lesson it's been known that computers don't seem to behave for me. So if you give me instructions please feel free to treat me like an idiot and spell them out.

Sorry I gave this a 'this helped me' but after a long struggle I found some ticked box somewhere from some unauthorised chrome extension blaaa....... the link you gave was great, not only did it confirm all the bad things google is supposed to be up to it provided a better browser. Cheers man.
Anyone who find this; I disabled all extension in chrome. I then searched the word proxy in the settings section. A button came up, "change proxy settings" I clicked on it. Earlier it was greyed out as an extension was interefering.. It brought up a box with my own settings from my computer. Then I clicked LAN settings, then unchecked the 'Use a proxy server' button.
P.S. If you're using chrome, bail, and dowload Komodo Dragon. It's virtually identical, but you're not tracked, and you can use chrome extensions, and you can quickily transfer your chrome preferences into it.

I get an error that says can't connect to the itunes store when I search for a specific artist only

Hi all,
When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store". This only happens when I search for music by this band. I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine. But for some reason, it doesn't work with this artist. The band name is July for Kings. Not sure if anyone else has had this issue, but I hope so!
Thanks,
Rick

IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

"Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

hi
I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
thanks
Message was edited by: samaki

We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up

I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

same here no solutions

When trying to connect to itunes i receive the following message, "iTunes could not connect to the iTunes store" An unknown error occured (-3212)

Help me, when trying to connect to iTunes or the iTunes Store I receive the following message. "iTunes could not connect to the iTunes Store." An unknown error occurred (-3212).

iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please? :)

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?

I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.

HT2305 when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it

when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\

I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

TS1424 My iPod wont connect to the iTunes Store when I am about to buy an app what do I do?

My iPod wont connect to the iTunes Store when I am about to get an app when I go to enter my password it says it can't connect to iTunes Store. What do I do?

Don't worry a lot of people, including me, are having this problem. I think it's a problem going on at Apple's end, hopefully it will be up soon.

When i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"

I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.

How do I get the scrolling bar to stop popping up when I'm connected to the iTunes Store? It wont allow me to type in the search bar when it pops up.

When I am connected to the iTunes Store a scrolling bar pops up which says "accessing itunes store" even though I'm connected. It pops up every time i try to type a letter in the search bar, not allowing me to type. I can type 1 letter in then it pops up. Very frustrating.

Do you have disk use enabled? If so, disable it.
Check iTunes/edit/preferences. With the iPod connected of course. : )

HT5766 When I connect to the iTunes store, nothing pops up

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