HT5787 Need to help take back account icloud was stolen by hacker
Dear all,
I have 2 phone which one is Iphone 4s and another one is Iphone 5s(buy new on Aprile-2014, worldwide version buy at stor apple at Vietnam). When I sign in my account on Iphone 5s both of my Icloud on 2 phone alert incorect password. I confoused with Appcare at Vietnam(Strore of Viettel) but they told I must contact with apple support at USA.
I think my icloud ID was changed password by another one, I've forgot pass but the email not sent to my email. So that I create this account to contact with you. Please let me know how to get back my account and Unlock my Iphone 5s. I have the bill of Iphone 5s buyed at Appe Store Vietnam(from Viettel).
Thank for read and waiting for your anwser.
Regards,
<Email Edited By Host>
Hi Nguyen,
Have you tried going to Manage your Apple ID and clicking on Reset Password? That will take you to a screen to answer your Security Questions. If you can answer them, then you can reset the password yourself:
Apple - My Apple ID
If you cannot remember your Security Questions, then you will need to contact iTunes Support:
APPLE ID SECURITY CONTACT NUMBERS
Best of luck,
GB
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