HT5787 so the previous owner gave me the phone and forgot the information for the apple id, what do i do?

So I received the phone from the the previous owner and they forgot the apple ID password and email that they use and the phone now wont let me get into it and use it as my own. What can i do?

You have two options:
1. Get the person to remove the Apple ID and password
2. Get your money back.
As it now stands, the iPhone is useless to you and cannot be made to work. Apple cannot do anything to make this work for you.

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HT201441 if the previous owner died, how can i get an Activation Lock for a iPhone 5

If the previous owner died, how can i get an Activation Lock for a iPhone 5

Without knowing the Apple ID and password that the deceased used you can't unlock the Activation Lock.

I bought an iphone 5 c off craiglist and when I got home I factory reset the iphone and now it ask for an Apple ID of the previous owner but the previous owner won't give it to me

I bought an iphone 5 c off craiglist and when I got home I factory reset the iphone and now it ask for an Apple ID of the previous owner but the previous owner won't give it to me

Find My iPhone Activation Lock- Removing a device from a previous owner’s account
Only the former owner can remove the Find My Phone lock and erase the device. That can be done remotely. Without this the device is useless to you because it will be permanently locked.

I got an old/lost iPhone. How do I reboot the phone and tie it to my own apple-id/iCloud?

I lost my phone, but luckily I got an old/lost iphone from my work. It had been in a box with forgotten stuff for more than 6 months, so everybody assumed that the previous owner wouldn't care to get it back (they even called the number shown on the screen, but gave up since that number doesn't exist anuymore).
Now I have a phone which is linked to an old apple id, and I was wondering, if there is a way to reboot the phone and link it to my own apple id?
It has been reset to some sort of start-up mode, where you can activate the iPhone, but it is linked to the old apple id (the unknown, previous owner's) and since I do not have the password nor the e-mail for this old apple id, I cannot figure out how to link the iphone to my own apple id and finally get it activated.

The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

The screen just blank and tells me to go to apple site what should i do?, the screen just blank and tells me to go to apple site what should i do?

, the screen just blank and tells me to go to apple site what should i do

Hi Jen. My daughter just compleated her nursing program and is now working as a full time nurse. Focus and study hard and soon you will be there too. Now to the problem at hand. I have the same problem. I gave up on it and satisfied myself with my iPod without the upgrade. Reason being I've read so many posts of people having problems after the upgrade. But I'm sure other factors are involved. Nevertheless here is the fix most say works to solve the problem: What ever virus protection you have installed on your computer, disable it. Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade. Hope this works. Charlie

I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?

I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?
I have Snow leopard on my computer, and I tried to do a hard restart as an article suggested, but it did not work. I also tried cleaning out the PRAM.
The only things I did last night:
-cleaned the history of Firefox out, including cookies
-let it unplugged all night
-plugged it back in the morning, it took a long time to figure itself out, but eventually the time was correct and I got on the internet for a bit
-shutdown the computer since I was going out and thought it would help the computer charge
-came back, tried to turn it on, and found that it would not go past the grey screen the apple on it and the spinning wheel even though I left it for 20 minutes or more
-tried turning it off and on to no avail

Before doing a reinstall, which may not be needed at this point,
Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.
Then Repair Permissions.
No need to report any Permissions errors........we all get them.
 DALE

I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don't remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone.

How i said on the question. I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don’t remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone. I have the phone box and the bill. I sent you an email with my problem and attachments with the box informations, the bill and the reset request. What to do? You said to me:
Your request comes from an unrecognized email domain. Apple accepts email requests only from email domains for Apple-authorized carriers.
Please re-submit your request using your official carrier domain.
but this email is authorized, what to do??
respectfully, Beba

If you have forgotten then these links are the only way to resolve
http://www.apple.com/support/appleid/
As long as you have owned the iPhone from new and your Apple id is the one used to activate when new
OR have you recently purchased the iPhone secondhand ?

I recently purchased a new mac computer and would like to sync the music off my iPhone to my new mac.However, my phone and my new mac have different apple Ids.The PC which my phone is synced and has the same apple ID but does not let me transfer the music

Hi I recently purchased a new mac computer and would like to sync the music off my iPhone to my new mac.However, my phone and my new mac have different apple Ids.The PC which my phone is synced and has the same apple ID but does not let me transfer the music. Home sharing is not working. How do I successfully transfer and sync the music off my ipone 4 to my mac book pro if they have different Apple IDs? Thanks!

What do you mean the PC won't let you transfer the music? Save your entire iTunes folder (this is assuming that you have all your music stored in your iTunes folder) to an external hard drive. Connect that hard drive to your Mac. Copy the iTunes folder to your computer. Hold down the option key while launching iTunes on your Mac. Select the library you just copied when it ask you to select which library you want to open.

What do I do if I have one Apple ID for my phone and a different one for my mac. I have tried to sync garageband to my mac from my phone but it won't connect. Is it because of the different ID's? If so what can I do to fix it?

What do I do if I have one Apple ID for my phone and a different one for my mac. I have tried to sync garageband to my mac from my phone but it won't connect. Is it because of the different ID's? If so what can I do to fix it?

You can use one account with iTunes on your Mac, and different account(s) with the Mac App Store (for buying/downloads apps or OS updates for your Mac), iCloud (System Preferences > iCloud) and Messages (Messages > Preferences, or command-comma)

I forgot my password for my apple ID. Any ideas on how to put in a new one without knowing the old one?

I forgot my password for my Apple ID. Anyone have a solution on how to put in a new one without knowing the old one?
Thanks

Welcome to Apple Support Communities
You have to reset your password. You can do this in this site > http://iforgot.apple.com

HT201303 I received this update from Apple, but I have no record of altering anything, can you tell me what has been updated, who updated anything, and how was it done? Hello, The following information for your Apple ID was updated on 03/22/2014: Phone

I received this update from Apple, but I have no record of altering anything, in particular telephone numbers, can anyone tell me what has been updated, who updated it, and how was entry made to my account?
Hello,
The following information for your Apple ID was updated on 03/22/2014:
Phone number(s)
If these changes were made in error, please CLICK HERE, to Cancel this changes withing 24hours..
This is an automated message. Please do not reply to this email. If you need additional help, visit Apple Support.
Thanks,
Apple Customer Support

This is a user to user forum, so no one here can provide an answer. You should contact iTunes Support directly.
Here's how you can do that: http://www.apple.com/support/itunes/contact/

HT201441 Hi Just bought ipad 2 off someone they showed it to me working and the removed it from icloud and reset. now have started to setup at home and it is asking for an apple id he or i do not know what should i do ?

Hi Just bought ipad 2 off someone they showed it to me working and the removed it from icloud and reset. now have started to setup at home and it is asking for an apple id he or i do not know what should i do ?

Restore the Device as New. See Section 6 here... http://support.apple.com/kb/HT4137
Note:
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

Yesterday after upgrading the Cisco AnyConnect app, it stopped working; Today, the app is not available anymore from the apple store, what happened?

Yesterday after upgrading the Cisco AnyConnect app, it stopped working; Today, the app is not available anymore from the apple store, what happened?

There is an explanation in the following link in the section "What's new in version 3.0.09440" that there was a problem with the update. It's available again now. https://itunes.apple.com/us/app/cisco-anyconnect/id392790924?mt=8

Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

HT201441 I bought an iphone 4*at*t from a craigslist ad. The seller did not restore the phone and when I tried to do it manually it locked the phone and is now asking for the login info. I contacted the seller and he is not responding. What do i do?

The seller did not restore the phone and when I tried to do it manually it locked the phone and is now asking for the login info in order to do anything with the phone. I contacted the seller and he is not responding. What do i do?

he knows his ID , if he did all whats in the link he can get his password back ?
how can i make him call applecare ? is there a way to speak to them from jordan ??
i have been trying to reach any1 in apple so they can communicate and help my friend (us) to make him remember it .
am not asking for the password or trying to get into the phone without using it , and i can take my money back though i need to help my friend as well since now he cant use it as well.
thanks kil

How do you shadow a phone and is it possible for the person your shadowing to be able to tell?

How do you shadow your phone and is it possible for the person you are shadowing to tell?

Shadow? Are you referring to tracking the phone? If it is your phone, how are you tracking it? Are you talking about a stolen device?

HT5787 so the previous owner gave me the phone and forgot the information for the apple id, what do i do?

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