HT5826 Lost Book from iBooks
I have an iBooks book that I purchased over a year ago. I have the receipt from iTunes but it doesn't show up as purchased. How can I get it downloaded again without buying it again?
Thanks...
Hey there netroot,
It sounds like you have a reciept for a purchased book but it is not showing in your purchased history. I would check to see if perhaps the book purchase is hidden with this article:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
If it is not hidden, I would use the receipt you have to report an issue with the purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Cheers,
Sterling
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