HT5868 I keep getting the "trust this computer" prompt.

I touch "trust" but it keeps repeating without syncing? advice please...

I've found the answer to my problem - there was a rare issue with Snow Leopard. The posted resolution was provided by Apple and is:
Install all software updates. If you have an update available for an SDK (Software Development Kit), be sure these updates are also installed. Do this by clicking the Apple () menu, choosing Software Update, and following the on-screen instructions. If you need to download iTunes manually, you can download it here.
Disconnect the device and quit iTunes.
In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/LaunchDaemons
Click Go.
Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the Trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.)
Restart your Mac, open iTunes, and connect your device. If your device shows up in iTunes, restart your Mac one more time and confirm the issue is still resolved.
If the issue remains, try these steps:
Disconnect the device and quit iTunes.
In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.)
Choose Go > Go to Folder. Enter the following location into the text field that appears:
/System/Library/Extensions
Click Go.
Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
Restart the Mac.
In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/PrivateFrameworks
Click Go.
Locate the folder "MobileDevice.framework" and drag it to the Trash.
In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/LaunchDaemons
Click Go.
Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.)
Restart the Mac.
Download iTunes and reinstall it. Test to see if the issue persists. Then, restart your Mac a final time to confirm issue is still resolved.

Similar Messages

  • Have you ever had the problem where you try to plug in your ipod, and you dont get anything.. Like it wont sync, but when you go on your Ipod you get the "Trust this computer" ? Please help

    So, whenever I try to plug in my IPod I get nothing, I get the sounds of it being synced, but I open ITunes and I have nothing. When I access my IPod 5th gen, I get a message asking me to "trust this computer" this just recently became a problem for me and right about now I don't even know what to do. I backed up, IClouded, DFU, and even reset my Ipod. still the same problem. Please help

    I'm having this same problem. I AM NOT HAPPY, APPLE!!! Sure glad I upgraded from a 4th Gen iPod Touch to this iPod 5th Gen that I cannot get recognized in iTunes. Jeez - for as much money as people pay for these products, it sure would be nice if they worked propelry...

  • HT201272 I just updated to itunes 10.3 & iOS 6.1 and I cannot download a song to my library! I get the error "This computer is already associated with an Apple ID. You can download past purchases on the computer with just one apple ID every 90 days..." WH

    I just updated to itunes 10.3 & iOS 6.1 and I cannot download a song to my library! I get the error "This computer is already associated with an Apple ID. You can download past purchases on the computer with just one apple ID every 90 days. This computer can be used with a different Apple ID in 75 days." WHAT??
    I've never had problems before - my husband and I have used the same library for years.  My daughter also has her own Apple ID... are we going to have trouble with that, too?  Actually we have 4 Apple IDs - somewhere around 8 Apple devices... this is a huge issue for us... HELP

    Just to be clear - I just bought a new song and can't download it into the library because of this error message.

  • I am so confused.  I just downloaded Itunes.  I set up an Apple ID with a password.  Now I want to purchase a song.  I can't do it.  I keep getting the message: This Apple ID has not yet been used with the Itunes Store.  What am I doing wrong?

    I am so confused.  I just downloaded Itunes.  I set up an Apple ID with a password.  Now I want to buy a song.  I can't do it.  I keep getting the message: "This Apple ID has not yet been used with the Itunes Store.  What am I doing wrong?

    You haven't opened an account with that Apple ID in iTunes. Open iTunes and log in. A dialog will appear in which you need to enter your Apple ID and/or password. Below it you should see a link for creating a new account. Click on that link to get started.

  • Cannot install Mountain Lion on my hard disc, as I keep getting the message" 'This disk is used for Time Machine backups'. Which it isn't - I don't use Time Machine

    Cannot install Mountain Lion on my hard disc, as I keep getting the message" 'This disk is used for Time Machine backups'. Which it isn't - I don't use Time Machine

    Check to see if you have a folder named "Backups.backupdb" at the root level of your hard disk. That can cause this error message.

  • HT204053 I'm trying to download Gympact app.  It's my first additional app and I keep getting the message "this ID has not yet been used in iTunes store."  Anyone know what's going on?  I don't want to buy a tune.

    I'm trying to download Gympact app.  It's my first additional app and I keep getting the message "this ID has not yet been used in iTunes store."  Anyone know what's going on?  I don't want to buy a tune.

    The message is tru, the Mac App Store and the iTunes Store are the same store and use the same account. What does the system want you to do?

  • Hi.  I'm trying to play back previously purchased songs from iTunes and keep getting the message "Your computer is not authorized for playback.  Suggestions?

    Hi.  I'm trying to play back previously purchased tracks from iTunes, but keep getting the message "Your computer is not authorized for playback."
    Suggestions?

    Click here and follow the instructions.
    (79859)

  • TS1277 I cannot find the "authorize this computer" prompt anywhere? Please help me

    I cannot find the "authorise this computer" prompt anywhere? The instructions say to open itunes and go to "authorise this computer". I have icloud and an Iphone4. Everything i have downloaded to the imac, has shown up on the iphone. But recently i have bought some music on the iphone, and it will not show up on the imac. I dont get it? all the pics i take on the iphone show up on the imac.

    That sounds like you are looking at the Mac App Store, not iTunes - in iTunes (you don't need to authorise your account in the Mac App Store, you don't download or play music, films etc from there) you should have similar to :

  • 4s Disconnects after "Do you trust this computer" prompt

    Recently, I believe after the most recent iTunes update, my iPhone 4s will no longer sync up with my computer.  Each time I plug the phone in it gives me the "do you trust this computer" prompt.  When I tap yes, it disconnects the phone from the computer.  At no point does iTunes see the phone, and I have been unable to put any music/podcasts on it.  I have tried to use different usb ports, different cables, and repairing the Apple Mobile Device Software.  Are there anymore suggestions my friends.
    The computer I'm using is running windows 8. Let me know if there are any more details needed.
    Thank you for your time. 

    Hey there maiddib87,
    It sounds like your phone is not staying connected after you tap to Trust the Computer so you cannot use it with your computer. I would use the troubleshooting in the following article to help resolve the issue:
    iTunes: Resolve USB-related alerts
    http://support.apple.com/kb/TS5254?viewlocale=en_US
    See if the cable connection at the device or computer has come loose or unplugged.
    Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    Close any virtualization apps (such as Parallels or VMWare).
    These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    Restart your computer.
    Restart your iPhone, iPad, or iPod touch.
    If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    Update to the latest version of iTunes if you haven't already.
    Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.
    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I downloaded the newest version of 7.0.6.to my ipad air and now I can not connect to safari or any other online app. I get a trust this computer message? and I say yes(its mine) and then it says the software update in unavailable.

    Since I downloaded 7.0.6. update I can not connect to the internet. I want to remove it but the ipad air is not showing up in itunes. I get a message do you trust
    this computer, yes, and then I get software update in not available. What is wrong?
    Please help me.
    Thank You

    Since I downloaded 7.0.6. update I can not connect to the internet. I want to remove it but the ipad air is not showing up in itunes. I get a message do you trust
    this computer, yes, and then I get software update in not available. What is wrong?
    Please help me.
    Thank You

  • I keep getting the message "This search engine isn't supported by Firefox and can't be installed" whenever I try to install ANY search plugin on the Mozilla Add-ons website. Why?

    No matter which search plugin I choose to install from the list of FireFox search plugins on the Mozilla Add-ons website, I get the same error message - "This search engine isn't supported by FireFox and can't be installed". I tried deleting the 3 files in my profile identified in the article on troubleshooting plugins, but it didn't help. I am running Firefox with administrator privileges, but that doesn't help. The problem appears to be only with search plugins. I can install other extensions that are not search plugins from the Mozilla Add-ons site, but not search plugins. I tried restarting FireFox and rebooting the computer severaltimes, but I keep getting the same error message when I try to install a search plugin.

    If you are creating your own search plugins, be aware that you will get this same error if the path to the XML in your action script must be an absolute URL, even if the XML file is in the same location as the page that is pointing to it.
    IOW, this will never work:
    * window.external.AddSearchProvider('MySearchDefinition.xml');
    it must be:
    * window.external.AddSearchProvider('http://mysite.example.com/.../MySearchDefinition.xml');

  • I cannot open Lightroom. I keep getting the message: "This action cannot be completed because the other program is busy. Choose "switch to" to activate the program and correct the problem.

    I have used my task manager to check to see if another version was open and that did not help. I've signed in and out of CC, that didn't help. The only thing that works is shutting down my computer and restarting. That only lasts for awhile and if I leave it open too long LR doesn't respond and I have to start all over. This just began doing this in the last few days, a few days before that I updated. I am pretty new to LR so any help would be appreciated.
    Thank you.

    Thank you.
    I did the search feature and did locate the .LOCK file (it actually came up with the .LRCAT file) I deleted it but it didn't work. LR will not open and I keep getting the original message I posted, and the only way I can shut down that screen (none of the options will work) is to go into task manager and shut it down.

  • I keep getting the message This XML file does not appear to have any style information axxociated with it. The document tree is shown below Is this a serious problem?

    My daughter and i use same computer she uses firefox and recently we have noticed on facebook apps we get the message This XML file does not appear to have any style information axxociated with it. The document tree is shown below

    Clear the cache and the cookies from sites that cause problems.
    * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    * "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]

  • HT204406 iTunes Match was set up but wouldn't download any of my music. I turned iTunes Match off, deauthorised and then reauthorised, restarted iTunes. Now iTunes match won't turn on - I get the "Add this computer screen" but it says can't add for 83 day

    iTunes Match was set up on my new MacBook Pro. Today, it wouldnt download any of my music, so I followed advice, switched on iTunes Match and switched it on again. When this didnt help, I deauthorized the computer, logged out of iTunes, and relogged in again. I have reauthroized the computer and reset the View/Options.
    However, now I cant connect to iTunes Match or iCloud at all. The screen asking me to Add this computer comes up, when I click and enter my Mac account details I get the error message:
    "You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 83 days."
    However, this was the iTunes account with which I set up iTunes Match.
    Anyone got any suggestions?

    Hey Carolefromthelou,
    The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Welcome to Apple Support Communities!
    Best,
    Delgadoh

  • Getting the message "This computer is not authorized" when trying to sync iPhone.

    When I try to sync my iPhone I get the message that "Find my Friends" can't be copied from the iPhone because this computer is not authorized. When I go to authorize the computer I get the message that "This computer is already authorized". Anyone know how to resolve this issue?

    Well did you authorized the computer -

Maybe you are looking for