HT5927 Supervising a device to prevent Activation Lock

What exactly does "Supervising" a device mean? Is it enough to just install a profile with a payload using the Config Untility?
If that's the case, I can't get it to work. I manage a Service Desk and I now need to make sure we can re-use iPhones for other employees after the original user of the phone leaves.
I have been testing an iPhone 5 with a basic profile installed via the Conig Utility, and the only payload is enforcing the passcode. The profile is set to never be removed by the user.
I then activate my Apple ID on the iPhone, then proceed to restore it. It still asks for my Apple ID, which is not the desired result.
Am i missing something here?
Any help appreciated here, i don't want to end up with bricks in our asset register.

So if I hadn't sign out my device, and my friend would have restored it, in that case Activation Lock would be required? right?!

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HT201441 iOS 7 Activation Lock On My Supervised Devices

Running into huge road blocks with "Activation Lock" feature on iOS7. Our district has about 2500 student iPads which have their own apple ID. At the beginning of the year rollout we were on iOS 6.1.3. We have our students activate find my iPad app. If any re-provisioning had to be done to a device in 6.1.3 such as a passcode lock out, a simple touch with iTunes or Configurator would blow it out and you could move on with the device. Now activation lock in iOS7 has me in a real jam with no option but a complete wipe and loss of data for the student. Seems like I've moved from a scalpel to a chainsaw approach which is killing me. We all know we get handed locked up devices for a myriad of reasons most of which because the student either forgot their apple ID password or passcode. Has anyone found a technical work around for this? We supervise our devices using AirWatch MDM Agent, and use Apple Configurator to create our own profiles.

I don't know of one, but you might get a more definitive answer if you posted this question over in the iPad in Business and Education forum: https://discussions.apple.com/community/ipad/ipad_in_business_and_education?view =discussions.

IOS 7 Activation Lock On My Supervised Devices

Running into huge road blocks with "Activation Lock" feature on iOS7. Our district has about 2500 student iPads which have their own apple ID. At the beginning of the year rollout we were on iOS 6.1.3. We have our students activate find my iPad app. If any re-provisioning had to be done to a device in 6.1.3 such as a passcode lock out, a simple touch with iTunes or Configurator would blow it out and you could move on with the device. Now activation lock in iOS7 has me in a real jam with no option but a complete wipe and loss of data for the student. Seems like I've moved from a scalpel to a chainsaw approach which is killing me. We all know we get handed locked up devices for a myriad of reasons most of which because the student either forgot their apple ID password or passcode. Has anyone found a technical work around for this? We supervise our devices using AirWatch MDM Agent, and use Apple Configurator to create our own profiles.

Hi KSUT,
I work for a school district too, and asked my Apple SE about what to do when we get iPads back that are locked. He told me about a new process to make this easier:
Streamlined email process for removing activation lock
AppleCare has announced a new process to assist institutions with returned devices which may be activated locked. For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained. After the initial call customers can email with the required documentation for all Activation Lock Removal requests.
Other options include tracking down the person who previously used this iPad and have them follow one of the resolutions on this page: http://support.apple.com/kb/ts4515
Hope this helps and answers your question!
~Joe

How do i bypass activation lock on iphone 5s

I got a Iphone 5s from my friend and its stuck on the activation lock screen i dont know the email or password and I need help

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to get him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

IPhone activation lock

hi, i bought iPhone 4s about 4 months ago second hand and i restored my iPhone but im now stuck in activation lock and i tried reaching the previous owner in so many ways but i couldnt! but i have a bill with the IMEI number which is the same on my phone to prove that i bought this phone and that i didnt steal it.
i was just wondering if i took that bill to Apple and if they believed that i didnt steal the phone, will they help me remove the activation lock???

Again, irrelevant. Perhaps the user doesn't know they can activate lost mode. Perhaps they've already replaced the device and don't care about the lost/stolen one. Perhaps they are dead. Perhaps, perhaps, perhaps.
All that matters is that the device is in Activation Lock. You're the one that bought an iPhone from someone you don't know. You're the one that didn't take the proper steps to make sure Activation Lock wasn't a factor during your purchase.
You (apparently) didn't know how to check to verify an iPhone isn't Activation Locked. In that same level of ignorance, perhaps the rightful original owner didn't know they needed to remove Activation Lock, or how to enable Lost Mode, or to contact their carrier to blacklist the device.
Either get the owner of the Apple ID to remove Activation Lock, get the original purchaser to contact Apple with proof of purchase and request the Activation Lock to be removed, or enjoy your iBrick.

HT201365 activation lock linked to old apple id

i have no access to my old apple id email and this is the one that is appearing on my icloud after my ios7 update? how do I delete it and add my new apple Id? tia

Read through this article to find if your device has an activation lock.
http://www.macworld.com/article/2048739/get-to-know-ios-7-activation-lock.html
If this is what you have - the news is bad:
http://www.cultofmac.com/246755/why-ios-7s-activation-lock-is-a-disaster-waiting -to-happen/

Ipad Activation Lock

Bought ipad and it Activation Lock, I do not know apple id, I do not have any check boxes, so I left it at home, and most had to leave because I have the proud in war, Ukraine Donetsk Slovyansk oblosti, what do I do?
Hodd police there said "we are not up to it, we are not what you can not help" so I think you give me the answer that the best thing to do.
I await your reply thanks

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

IPhone Activation Lock Bug

Recently in China, many iPhone-stolen users found their activation lock never worked and their iPhone got activated without their permission. And on Taobao, which is the largest online C2C market in China, many unauthorized vendors sell 'authorized' iPhone unlock service.
Things are still under the surface until several days ago, a user on Weiphone(the largest Apple fans discussion community in China) found its iPhone get lock without its permission after it reinstalled iOS. And the AppleID locked the phone is not its. It accessed to Apple Activation Lock Status querying page and inputted its iPhone's IMEI and pressed the Return key. Several microseconds later, it found its iPhone 5s displayed as an iPhone 4 and his iPhone 5s got locked as an iPhone 4. In short, its iPhone 5s has been locked remotely.
This guy guesses somebodies take the way which had been used for unlocking the iPhone 4's network lock several years ago. In this way of unlocking the iPhone 4's network lock, you need to change your network-locked iPhone 4's IMEI and serial number to a lock-free iPhone 4's.
So, you have to get not only IMEI, but also the serial number to lock an iPhone remotely. In China, once you bought a phone(not only iPhone), the vendor must record the sold phone's IMEI. And those people must bought the records from many vendors. And those people must also have a GSX account to query the phone's serial number with the IMEI.
And those people take this way, use their AppleIDs to lock many people's iPhones without any touch with their iPhones.
Please fix this bug. Many iPhone-stolen users in China are blaming the uselessness of activation lock.
Here is the original post on Weiphone(Chinese only). http://bbs.feng.com/read-htm-tid-8644410.html

Again, irrelevant. Perhaps the user doesn't know they can activate lost mode. Perhaps they've already replaced the device and don't care about the lost/stolen one. Perhaps they are dead. Perhaps, perhaps, perhaps.
All that matters is that the device is in Activation Lock. You're the one that bought an iPhone from someone you don't know. You're the one that didn't take the proper steps to make sure Activation Lock wasn't a factor during your purchase.
You (apparently) didn't know how to check to verify an iPhone isn't Activation Locked. In that same level of ignorance, perhaps the rightful original owner didn't know they needed to remove Activation Lock, or how to enable Lost Mode, or to contact their carrier to blacklist the device.
Either get the owner of the Apple ID to remove Activation Lock, get the original purchaser to contact Apple with proof of purchase and request the Activation Lock to be removed, or enjoy your iBrick.

FYI: Apple provides a method for checking for Activation Lock

Apple have provided a method of checking before purchase that an iOS device isn't Activation Locked.
http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/
Basically you just go to iCloud.com/ActivationLock and enter the IMEI number and a catchpa.

I wasn sure if any Apple reps trolled the boards or not. That is the exact message I sent to Feedback. If enough users send the same message, maybe they'll set something up.
Apple is at risk for losing loyal product loyal customers.
i want to get my son an iPad, but really cannot afford a new one. Even if I buy one with a cracked screen and repair it, I still run the risk of not being able to use it. I know there's a process the previous owner can go through, but sometimes it can or won't get done! especially if it goes through a reseller. Apple will still make some money from me in the App Store and through iTunes, just not through their product store yet.

Hii all, I just bought an used iphone 5c from an user and only after a few weeks realised that it got activation locked. He might be unaware of that. Is it possible to get back to him and unlock the device for me as i have not contacts with him presently.

Hii all, I just bought an used iphone 5c from an user and only after a few weeks realised that it got activation locked. He might be unaware of that. Is it possible to get back to him and unlock the device for me as i have not contacts with him presently.

Well first you need to sync your iPhone 4 with your Mac/PC so that it will transfer all your music, apps, podcasts, etc. Then sync your iPod Touch and the media you selected during the sync should be there on your iPhone. If you have difficulty in transferring media from iPhone to your computer, try softwares like TransCopy. They will help in transferring data from your iphone to your computer. Dont forget to check that all the transferred data is in the iTunes media folder so that the iTunes can locate the files. Link to Transcopy software :
http://www.copytrans.net/copytrans.php

I have the purchase order for devices, can Apple disable the activation lock for these I-phones?

We upgraded our business phones, and send the old Iphones to a buyback program. Some of them turned out to be activation lock still ON. We cannot reach the previous users, they no longer work for us. We have the purchase orders for these devices. Can Apple unlock these devices?

I'm not sure but the following should be able to give you an answer: Apple ID: Contacting Apple for help with Apple ID account security

HT201441 Find My iPhone Activation Lock: Removing a device from a previous owner's account. But what if You can't get a hold of the owner?

I went through all the steps of resetting the phone now its telling me to give the apple ID of the previous owner but i can't get a hold of them, what do i do noww?

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
JohnMoney1 wrote:
I went through all the steps of resetting the phone now its telling me to give the apple ID of the previous owner but i can't get a hold of them,
Then you have a Device you cannot use.

Regarding IOS 7 activation lock. For people who are not early adopter or wealthy, relying on second hand purchase to own an IOS 7 device, has any consideration been given? Online purchases are routine. In good faith, many will now suffer for not knowing

I am part of the second hand market, non early adopter, that's trying to use an IOS 7 device. I just bought an Ipod touch 5th gen and an Iphone 5 with IOS 7 and quickly learn that I've just lost many hundreds of dollars because of the activation lock. Of course, I should have known better...be smarter, etc. Now I have two bricks, basically fancy Apple product that're now junks. With IOS 7 and the activation lock, isn't Apple concerns that they will soon frustrate a lot of new and existing users and will also be known for creating increasing number of junk (brick) devices.

Hi Tilnow,
The hope is that the activation lock will deter future thieves. Apple has long been inundated with irate customers who have had their devices lost or stolen, and who are then angry that Apple cannot protect their phone from would-be thieves.
With the new security measures, unless the owner of the phone turns off Find My iPhone, and wipes the phone completely, it is unusable to anyone but that original owner.
I'm sorry you have had such an unfortunate experience with your purchases, but these security measures are as much to protect you from purchasing a stolen phone from an unscrupulous seller as it is to protect a phone you own from being stolen.
Is there no way you can contact the seller(s) and have them turn off Find My iPhone and wipe the device for you?
Going forward, it is the best policy for you to ensure that the seller has done both of these things. If they cannot, then you know that they are probably not on the up and up.
Best of luck going forward,
Cheers,
GB

HT201365 erasing device is enough to bypass Activation Lock for new owner or unregistering it is required too?!!

I sold my ipad mini a year ago and of course I erased it, but it still is in my products list and haven't Unregistered it yet. So my question is that, Erasing All Content and Settings is enough to bypass Activation Lock or device should be unregisted too?

So if I hadn't sign out my device, and my friend would have restored it, in that case Activation Lock would be required? right?!

My iphone has before used a apple id for icloud then accedently my device has upadated with itunes then now its activation locked with apple id but my apple id doesnt work what i do

my iphone has before used a apple id for icloud then accedently my device has upadated with itunes then now its activation locked with apple id but my apple id doesnt work what i do
my apple id =[email protected]

You need the original owner to remove the device from his or her account. There is no workaround.
Activation Lock

HT5927 Supervising a device to prevent Activation Lock

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