HT6001 Itunes billing info

Question

I had to reset my computer from all the apps but kept all files. I try to buy something and I have to put in my billing info but when I put it in and press done it says it has declined it even though it is still the same. HELP!!

Answer 1

This is the email I received after I'd figured this out....
Hope this at least helps someone else.....
I understand you’re experiencing difficulties while trying to change your billing information. I can certainly imagine how frustrating that must be.
Based on what you describe, you'll need to make corrections to your account information in myinfo. To do this, follow these steps:
1) Visit the My Info website at http://myinfo.apple.com.
2) Choose your country and preferred language. Then enter your iTunes Store account name and password and click Continue.
3) On the My Account Profile page, look to see if there's a shipping address. If so, make sure the state or province field is filled out correctly. If you want to remove the shipping address, delete the contents of each field and remove the state, province, country, or region by choosing "select one" from their pop-up menus.
4) Now look at the phone numbers. The area codes should be in the area-code fields and the phone numbers should be in the phone-number fields. If an area code is missing, or if it is in a phone-number field, your account information may not save properly.
5) Make any other necessary corrections, then click the Save and Continue button.
When you make your next iTunes Store purchase, you will be asked to review your billing information. At that point, you can change your information or simply click Done. After that, you should be able to purchase items.
If iTunes continues to display an error message when you make purchases, please reply to this email and include this information:
- Your complete billing address
- A full description of what you tried to do and any iTunes error messages you received
- Permission to reset your password so that Apple can investigate the issue
I apologize again for any frustration this may have caused. Apple wants your iTunes experience to be as enjoyable as possible.