HT6006 Wrong charge to my credit card!
Hi,
I'm in Australia. I made an in app purchase for $29.99 and then another purchase on the same app for $49.99
Why then have both of these purchases been charged to me for different amounts?
The first amount was $37.99 for a $29.99 purchase, and then charged $64.99 for the $49.99 purchase.
I have screen shots of both of them showing what I should have been charged.
Can someone please explain this to me??????
Thanks!
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Use this Link > Apple Support iTunes Store Contact
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You've checked the purchas history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
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These are user to user forums, you are not speaking to Apple here.
I would advise that you review your purchase history:
http://support.apple.com/kb/HT2727
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You do!This is a user to user forum: you aren't talking to Apple here, and no-one on here can help you. You need to contact Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.
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I have two Apple accounts the one on my I phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by passed I have tried to change the mini i pad account details to be the same as my computer and original apple i.d.account however, it will not allow me to do I have tried to reset the mini i pad but not all the way to factory otherwise I would loose all my data. I have visited a genuis bench at Fountain gate however, they tell me I need to ring apple support which I will do on the next working day.
You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
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Is there a way to check what I had purchased from the itune store to match the charges on my credit card, because there is a charge that I do not recognize
http://support.apple.com/kb/HT2727
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I will give my Iphone 5 to my brother in Vietnam. How do I remove all of my information so later I don't get charged in my credit card? He can download the app and pay his own money. I don't want to get charged in my credit card in my Apple account. Thank you.
To wipe phone
Turn off imessage in settings/messages
Turn off Facetime in settings/Facetime
Delete icloud account in settings/ilcoud
Erase all data and settings in settings/general/reset
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I have many charges on my credit card from the itunes store that I did not make. What do I do?
I have many charges on my credit card from the itunes store that I did not make. What do I do?
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) and nobody else has access to your account ? If you don't recognise the charges then contact iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have two small charges on my credit card from iTunes store and I would like to find out what they are. The number listed is a recording and tells me to come to the website for answers. There is no sign of any purcases in my itunes store. Where can I get a person to talk to from I tunes? Has any one had this happen to them?
Look at you purchase history.
Open itunes, click on your name in the top right corner and go to your account and look.
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HT1918 unwanted charges on my credit card from the itunes store
How do I file a complaint about a $52.99 charge on my credit card? Yesterday I downloaded a free game - Angry Birds Go!. My grandson was playing it, and he found a car he wanted but I had to log into my account to buy it. It did not have a price on it. I figured it was a few dollars. I get onto my bank account this morning and there is a charge for $52.99 on my credit card. This is not acceptable.
Purchases are considered final but you try the 'report a problem' page to contact iTunes Support and see if they will credit or refund you : http://reportaproblem.apple.com . iTunes Support should reply within, I think, about 24 hours.
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
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I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?
Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
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How are they showing up on your account e.g. are they auto-renewing subscriptions that you haven't stopped : http://support.apple.com/kb/HT4098
Does anyone else have access to your account and/or devices that might be making them ?
If you can't work out where they are coming from then you could contact iTunes support and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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