HT6030 Mail is non responsive after installing Mavericks
Installed Mavericks one month ago and Mail has been acting weird. After looking at emails for a while it gets to the point that clicking on an email doesn't open the email or clicking on a different folder doesn't open that folder. When I open mail now, no emails show up in the preview. Can't click on anything.
I just installed the Mavericks Mail Update in the Apple Store and it resolved this problem.
Similar Messages
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Can't send mail in IMAP accounts after installing Mavericks. Incoming messages OK.
I'm unable to send mail in IMAP accounts after installing Mavericks. Incoming is OK. Any suggestions on how to resolve, please?
I'm afraid that I have the very same problem. How did Apple not see this. Surly email is a major part of any opperating system and should have being more than double checked before releasing. I understand software glitches but this is a major pain in the backside. I'm totally stuck and can't use my macbook pro
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My ''clever mail boxes'' are empty after installing mavericks
Hello,
I work on an Imac 27" 16GB ram OS X 10.9
After migration from OS X 10.8 to 10.9 everything looks well with no missing email in any account no emails problems but my clever mails boxes are now empty! all intelligent boxes are completely empty!
When I use the ''search'' it works just for the first results, but not for the details !! Because when I choose one of the proposed research results, it gives me always a blank page!
Outside the Mail software, Spotlight works really very well
I checked if nothing was fired in spotlight I made several rebuilding the spotlight index, but the problem persists, I do not know what to do?
Does someone has an idea? thank you
Thank youHello
Thanks a lot !!!
I had a look of what you wrote and I have found the problem
In the spotlight system preferences, mail was checked in the
search results, but library was not in the " confidentiality " or
"Privacy" tab
Thanks -
Apple Mail Not Showing Inbox Unread Count on Dock after installing Mavericks
After installing Mavericks, my Apple Mail (connected to my work's Gmail account) stopped showing the Inbox's unread count on the dock. I switched it to "all mailboxes" to see if that would make a difference, and the dock shows 7 unread emails when there are actually none. When I switch it back to "Inbox" unread counts, it shows nothing. I've waited 15 minutes after receiving an email to see if it will show an unread message in the dock, but it does not. Does anyone have a fix for this?
Thank you!Quit your mail entirely, then in terminal do:
mv ~/Library/Mail/V2/MailData/Envelope* ~/Desktop
This moves all your "Envelope Index*" files to your desktop. An alternative is deleting the files, but this allows you to keep them as a temporary back-up (you can delete them at-will later). Also, you can move the files from Finder instead of Terminal, if you prefer.
After the files have been moved, re-open Mail
This should re-load all your email messages, updating/restoring the count
While this works, it does not explain the reason the count goes missing, nor does it ensure that the count won't go missing again in the future, but at least it's a temporary workaround. -
After installing Mavericks on an imac, Mail would not sync with my Google Apps email account. After I clicked on All Mail the program crashed and now it crashes every time I open Mail. Does anyone have an suggestions?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X
Troubleshooting Permission Issues
Step by Step to Fix Your Mac -
Mail app quits when opened after installing Mavericks. I reinstalled and still the same. I noticed the mail app icon has not changed to the new icon in Mavericks. Any suggestions?
I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
DT -
After installing Mavericks, why can I no longer delete junk mail on my iMAC Mail program? Also, mail is sometimes slow to load in mornings on my iMac after it has appeared on my iPhone. I temporarily solved that by shutting down and reopening mail two or three times.
I have the same problem on my iMac. Most of what it puts in the "junk folder" is junk. I delete all of the messages in the folder and they're back the next time I check it. I have messages in that folder that have were received 2 months ago! I'm thinking of unchecking "junk folder" in preferences. Very frustrating.
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Mail not working after installing Mavericks
Mail stoped working after installing Mavericks!
Check this out. It worked for me and is related to a problem in Accounts.plist...
The problem was caused by dodgy entries in the accounts.plist file in my User Library folder. It appears that either when I upgraded to Mavericks this file gained hundreds (possibly thousands) of spurious entries, or maybe these entries were in there before but previously the OSX/Mail combination was more tolerant. When I removed these the problem with Mail disappeared. Here’s what I did….
1> Make the user Library folder visible - in Mavericks this is a lot easier than Lion/Mountain Lion. Simply open up your user directory in Finder, select menu View>Show View Options, and select “Show Library Folder”
2> Navigate through username>Library>Mail>V2>MailData and select the Accounts.plist file. If this file is multiple megabytes (mine was 40+mb) then this is likely the cause of your problem (once sorted mine ended up at 19k in size!)
3> To be safe, make a copy of this file (I placed the copy on my desktop).
4> Using your chosen text editor (I used Text Wrangler but I’m sure TextEdit would work just fine) open the Accounts.plist in the MailData folder (not your backup copy) and take a look. If it’s the same as me you will find hundreds and hundreds of entries for the same mailbox repeated in there. Mine was an old MSN mailbox that I never use any more (I’ve seen in other forums that other Hotmail type accounts also seem to be the culprits in this context). There will likely be two lots of repeated data, one in the XML “DeliveryAccounts” <array> section, and one lot in the “MailAccounts” <array> section.
5> Delete (keeping in mind the need to select the XML sections correctly from <dict> to </dict> completely) all those extra entries that you found, keeping the mail accounts you do need, in the XML and save the file.
6> Mail should open up nice and fast again and not eat your system
7> If this did not work, and causes problems because of over eager deleting in <5> you can replace your broken Accounts.plist file with your backup and try again. -
After installing Mavericks Acrobat reader stopped working, Skype stopped working, lost a bunch of e-mails in my gmail account in Mail. Anyone has a fix? I can't open PDF files anymore...
Do a backup.
Take notes of all account information or take screen shots. You may need to set the accounts up again. Quit Mail.
Copy the line below.
~/Library/Containers/com.apple.mail
Select Go/Go To Folder from the Finder menu bar. Paste the line into the window. You won’t see it.
Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Relaunch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis.
If you prefer to make your user library permanently visible, use the Terminal command found below.
Show User Library Directory in Mac OS X 10.7 Lion & 10.8 Mountain Lion
You might want to bookmark the command. I had to use it again after every update. I have also been informed that if you drag the user library to Finder it will remain visible. -
Lost all my mail and folders after installing mavericks. How can I get these back?
After Installing Maverick on my Mac it seems that I have no mail folders anymore and I lost also all the mails that were stored. How do I get these back?
The mailbox list is divided into categories with headings in caps, such as ON MY MAC. When you hover the cursor over one of those headings (except for MAILBOXES), you should see the word Show or Hide on the right. Click Show. The MAILBOXES category can't be hidden.
In each category, the mailboxes are arranged in groups, such as Inbox. To the left of each group is a small disclosure triangle. If the triangle points to the right, click it so that it points down. -
Hi, I can't send email after installed maverick with mail
hi, I can't send email after installed maverick with mail
ThanksOS X Mail: Troubleshooting sending and receiving email messages
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Mac Mail has stopped wrapping paragraphs 3 days after installing Maverick. How do I fix this?
For the fan issue, see if you can reset the SMC > Intel-based Macs: Resetting the System Management Controller (SMC)
That may help the restarts as well. -
I can't shut down mail after installing maverick
i can't shut down mail after installing maverick. mail won't let me restart orshut down because i can't get mail to close.
Command + Option + Esc will force quit any app.
Or click Force Quit from your Apple drop down menu.
You can also force quit apps using Activity Monitor located in HD > Applications > Utilities -
After installing Mavericks, my computer is slow/not responding
After installing Mavericks, my computer is not responding and reacting as quickly as (I think) it should. Here are the EtreCheck results. Any help would be much appreciated. Thanks in advance!
Hardware Information:
iMac (27-inch, Mid 2010)
iMac - model: iMac11,3
1 2.93 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
ATI Radeon HD 5750 - VRAM: 1024 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 9:55:48
Disk Information:
Hitachi HDS722020ALA330 disk0 : (2 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 2 TB (1.25 TB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information:
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
FireWire Information:
WD My Book 111D 800mbit - 800mbit max
disk1s1 (disk1s1) <not mounted>: 32 KB
My Book (disk1s3) /Volumes/My Book: 1 TB (30.96 GB free)
Thunderbolt Information:
Kernel Extensions:
com.kaspersky.kext.klif (3.0.2d39)
com.kaspersky.nke (1.0.2d43)
com.kaspersky.kext.kimul.44 (44)
Startup Items:
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
[loaded] com.kaspersky.kav.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[loaded] com.divx.dms.agent.plist 3rd-Party support link
[loaded] com.divx.update.agent.plist 3rd-Party support link
[loaded] com.kaspersky.kav.gui.plist 3rd-Party support link
[invalid] com.oracle.java.Java-Updater.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Scroll Reverser
Scroll Reverser
iTunesHelper
EEventManager
Dropbox
AdobeResourceSynchronizer
EEventManager
ConnectService
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 3rd-Party support link
NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: (null) 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 9.5.5 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link
3rd Party Preference Panes:
Fan Control 3rd-Party support link
Flash Player 3rd-Party support link
Perian 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.0 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.0.0 (Build 10.0.1.41) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
SketchUp: Version: 8.0 - SDK 10.5 3rd-Party support link
/Applications/Google SketchUp 8/SketchUp.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Wondershare Helper Compact: Version: 2.2.3.1 - SDK 10.5 3rd-Party support link
/Users/christophermcgreger/Library/Application Support/Helper/Wondershare Helper Compact.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
FacebookVideoCalling: Version: 1.2.0.157 - SDK 10.5 3rd-Party support link
/Users/christophermcgreger/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
Wondershare AllMyTube: Version: 3.2.4 - SDK 10.5 3rd-Party support link
/Applications/Wondershare AllMyTube/Wondershare AllMyTube.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2 Disk used: 696.37 GB
Destinations:
My Book [Local]
Total size: 931.36 GB
Total number of backups: 51
Oldest backup: 2013-07-17 12:40:03 +0000
Last backup: 2014-01-05 23:55:06 +0000
Size of backup disk: Too small
Backup size 931.36 GB < (Disk used 696.37 GB X 3)
Data [Network] (Last used)
Total size: 3
Total number of backups: 53
Oldest backup: 2013-07-16 22:38:22 +0000
Last backup: 2014-01-05 22:50:13 +0000
Size of backup disk: Adequate
Backup size 3 > (Disk used 696.37 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
11% mds
3% WindowServer
2% diskimages-helper
1% EtreCheck
1% kav
Top Processes by Memory:
524 MB mds_stores
360 MB kav
246 MB com.apple.IconServicesAgent
213 MB com.apple.MediaLibraryService
164 MB Finder
Virtual Memory Information:
10.45 GB Free RAM
3.44 GB Active RAM
851 MB Inactive RAM
1.27 GB Wired RAM
918 MB Page-ins
0 B Page-outsCrassBrauer wrote:
... With the latest software updates for OS X, I've read that anti-virus software is largely superfluous for Mac. Any opinions to the contrary/negative experiences?
Almost. Anti-virus software is completely superfluous for Mac.
I have tested most of the commonly available Mac "anti-virus" products under controlled conditions. The only differences between them are their varying degree of worthlessness. Some are malicious and will corrupt your Mac. The vast majority of Mac problems reported on this site are the direct result of using such products.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind. -
After installing Mavericks my Email always requests my password?
After installing Mavericks my Email program won't save the passwords for the iCloud-Accounts anymore. So everytime I start my Mail program I am asked for the password. If I go to settings and fill out the password manually it won't save it even after I clicked on "save". But when I return to the settings and it isn't. What now? With every other email account it works fine, remembers the password and everything but not with the iCloud accounts. And it is kind of odd to always type in my password as I thought with keychain it gets better. with Mountain Lion everything was fine...
And: Very often they don't synchronize on my MBP and iMac! Even worse: more often the Mail program simply freezes and won't work anymore just out of the blue. So I have to force it to quit and restart it again. Who else has these problems? Both of my Macs are fully compatible with Mavericks by the way. The iMac is from Nov 2009 and the MBP November 2011. so none of them should have any problems
I am happy for every suggestions or hints!Sometimes I should better browse this forum BEFORE asking a question
Sorry for that but I finally found the easiest solution somewhere in here:
Went to Settings in the mail program --> add password --> changed the Authentification to "Apple Token".
Now it works perfectly fine and I don't need to type in my password all the time I open Mail
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