HT6030 Since I did the update, my mail-programm doesn't work no more. So I cannot send any eMail out or change the text into the eMail. Help, this is a catastrophe!!! Lukas Schmid

Since I did the Mavericks-update, my mail-programm doesn't work no more. So I cannot send any eMail out or change the text into the eMail. Help, this is a catastrophe!!! Lukas Schmid

Hey Lukas Schmid,
The following resource may provide more help in troubleshooting Mail for OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
For more information, you can also visit http://www.apple.com/support/mail/
Thanks,
Matt M.

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Micosoft word isn't working. it said to see available updates so i did and updated it and sill doesn't work. it doesn't open.

micosoft word isn't working. it said to see available updates so i did and updated it and sill doesn't work. it doesn't open.

Since Word is made by Microsoft please post your quesiton on their own forums for their Mac software. Apple Communities only provide support for Apple products: http://www.officeformac.com/productforums

When I updated Facebook 6.7.0, It didyn't complete the updating and my Facebook doesn't work so I deleted it. What can I do now to downgrade it ?

when I updated Facebook 6.7.0, It didyn't complete the updating and my Facebook doesn't work so I deleted it. What can I do now to downgrade it ?

If recovery mode did not work, try DFU mode, but don't use the latest backup to restore from after you have set it up "as new ipod" again.
DFU mode

I upload my iPhone 4s and it went to recovery mode i have tried to exit recovery mode by pressing the home and the power bottom but it doesn't work what more can i do please help me

i upload my iPhone 4s and it went to recovery mode i have tried to exit recovery mode by pressing the home and the power bottom but it doesn't work what more can i do please help me

http://support.apple.com/kb/ht1808

TS4268 iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password.

iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password. After entering it switches to a mask witch asks for the eMail adress that should be used. There is the right One already preentered. From there it switches back to the former mask (appleID +password) and nothing happens. If you say Log in again, ist just switches between those masks without showing an error claim nor logging in. Strange thing is ist worked proppperply till a few days ago.......

Hello there Noregret35,
I suggest this part of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/#section_1
If you get to step 3 I recommend closing ALL the apps.
Here is step 1 to get you started.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Regards,
Sterling

Just did the update and now home sharing isnt working. Im getting error -9808. Any ideas??

I have no idea what is happening. My wifes library shows up on my account as does mine on hers and songs will play but we cant drag them into the library. When I o to turn on home sharing on my account it hits me with error code -9808.

tileguy29 wrote:
error code -9808.
"Error -9808"
This alert is often caused by a perceived security issue due to higher than expected security settings.
Check your computer's date, time, and time zone. If they are not correct, correct them.
If the issue persists, or the changes made to Internet Options revert after restarting your PC, then the issue is likely caused by out of date or incorrectly configured security software. Follow the steps in iTunes for Windows: Troubleshooting security software issues to resolve the issue.

Current 3.6.3 version works fine on my laptop; however, when i download the update version, 3.6.4, it will download but i can't open any internet sites and firefox says it refuses the proxy server settings, which never changed during the download

when mozilla opens up automatically after download, the message that the proxy server settings are refused comes up on the opening mozilla screen. it also says it cannot recognize any websites that i try to load.

hello jlzibell, please go through the troubleshooting steps described at [[Websites say cookies are blocked - Unblock them]].

Change author "unknown" into the known name of the author?

When I insert books from one serial of one writer into Digital Editions, some of the books give the writer's name, but other are remarked with "unknown". Is it possible in Digital Editions to change author "unknown" into the known name of the author?

Pages can export only its own documents. They may be exported as PDF, MS Word, RTF or Text files.
Pages can import (ie. Open a file as, or Insert a file into, a Pages document) documents in several formats, but won't rename the document as you describe. Documents that can be Opened (eg. Text, AppleWorks 6 WP, MS Word files) are converted to Pages documents, and retain their original names, with .pages replacing the original file extension. Files that can be Inserted (generally .jpg, .pdf and other image files) become part of the existing Pages file and lose their names.
It may be possible, using AppleScript, to extract the text you want and to Save a Pages file using that text as the filename, but that would depend in part on being able to identify which text is wanted and which is not.
How will the script determine where the author's name begins and where it ends?
How will the script recognize the beginning and of the title, an decide how much of the title to use in the filename?
How will the script recognize the year of publication?
For papers published in a specific journal, with a strict format for placing each of these pieces on information, or containing the needed information as searchable meta data in the file, this might be possible. But it would require knowledge of the structure of these files, and would probably handle only papers published in a specific journal or set of journals.
Outside my field of knowledge, but there are some talented scripters around here who might want to take a closer look.
Best of luck.
Regards,
Barry

Something has gone wrong with my version of pages since I did an update on 18th January

Something has gone wrong with my version of pages since I did an update on 18th January. I get an error message
"You need a newer version of Pages to open this document"

You have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You have a problem when opening a file with the wrong version.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Note: Apple has removed over 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

Ever since Firefox did an update I have printing problems. Prints partial pages and spreads out over several sheets. I use Mac OS X 10.4.11

Ever since Firefox did an update I have printing problems. Prints partial pages and spreads out over several sheets. I use Mac OS X 10.4.11

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages#Prints_to_a_small_portion_of_the_page

I recently did an apps update and now the update is locked and I have 15 apps I can't open. Any suggestions on how to fix this?

I recently did an apps update and now the update is locked and I have 15 apps I can't open. Any ideas on what may have caused this and to fix it?

If Ralph's suggestion doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this.

My ipad is on an infinite loop. I used ios7 for a few days and then did updates on some of my apps. that's when the infinite loop started. I have tried pressing the power and home button at the same time, but it doesn't work. Please help!

my ipad is on an infinite loop. I used ios7 for a few days and then did updates on some of my apps. that's when the infinite loop started. I have tried pressing the power and home button at the same time, but it doesn't work. Please help!
I even tried some hints posted for ios6 (turn off Ipad, holding home button and plugging in power cord at the same time and then releasing the home button)
I did manage to get a different screen that shows the itunes icon and a power cord, but nothing happens.

You were on the right track. You got the connect to iTunes screen and you ended to use iTujes to restore your iPad. Try recovery mode again.
Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.

HT1338 where is the update for aperture to make it work with the updated os x yosemite

where is the update for aperture to make it work with the updated os x yosemite

The currently sold version of Aperture at the AppStore, Aperture 3.6 is compatible with Yosemite.
See the Release notes: Aperture 3.6 Release notes
If you are running any version of Aperture 3, you should be able to update to this version. Does the update not show for you?
The update has been shown automatically for those who had upgraded from Mavericks and been running Aperture 3.5.1. Other users, who skipped Mavericks and Aperture 3.5.1 have reported problems to get the update to show and needed to contact the AppStore Support. The update did not show, if the users tried to update from an earlier version.

After the last update Acrobat X Pro doesn't work anymore. It doesn't open

after the last update Acrobat X Pro doesn't work anymore. It doesn't open

Prakash,
Since I couldn't get a hold of someone at Adobe today, Sunday, would you please let me know about the following:
1) My laptop has "blue screen of death". What can Adobe do for me if I restored my system back to when I first bought it from the store and potentially lose my Adobe X?
2) I bought my Adobe X on Jan. 10, 2010 thru Barnes & Noble Campus E store thru JourneyEd.
Rosemarie

Message displayed: System extension cannot be used The system extension "//System/Library/Extensions/AppleUSBEthernetHost.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update.

Received following message during installation of an iTunes update today (9/16/14): System extension cannot be used. The system extension “//System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update. What is to be done about it?

Thanks for the reply. I'm not experienced in the inner workings of the iMac system and its programs, so please follow my train of thought as I try to find and understand your reply.
You wrote that I should check out "Please see - AppleUSBEthernetHost.kext error on installing iTunes update" and I did so.
There I found your reply of 9/1014 7:06 PM to j'ski stating: "There is a larger thread here which you may want to follow - system extension cannot be used AppleUSBEthernetHost.kext ."
And an earlier Post by Greg Earle of 9/10/14 5:57 PM stating: " You would have been better off doing open /System/Library/Extensions and then finding the AppleUSBEthernetHost.kext kernel extension icon in the Finder window that came up and moving it to the Trash."
And a subsequent Post on 9/15/14 at 2:59 PM by Rob Maurer stating: "This method worked perfectly for me. I am on a Mac Pro running Mountain Lion. Dragged the kext file to trash (I use EasyFind. Found the file, Revealed in Finder, dragged to Trash, entered admin password when requested). Downloaded iTunes 11.4 from the website. Installed from that download. Checked for that kext file in EasyFind again and found it had a creation date of 7/29/14 (the trashed one had a creation date from 2009). No more error messages. ITunes opens fine. Everything good. Will not update on my MacBook Pro until they fix this issue.
All of which leave me wondering - what is your answer/recommendation? Do I drag the kext file to trash, download iTunes 11.4 from the website and install it from that download, check for that kext file again to see if it has a later date than the initial one? And, if so, seed if iTunes opens okay or not? And if so, do not update iTunes again until Apple fixes whatever is wrong?

HT6030 Since I did the update, my mail-programm doesn't work no more. So I cannot send any eMail out or change the text into the eMail. Help, this is a catastrophe!!! Lukas Schmid

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