HT6065 problem ghosting in retina ???

Screen burn-in/ghosting on MacBook Pro with Retina Display...

This is a horrific and widespread problem.  See this 500+ page thread.  Apple is turning out defective displays left and right.
https://discussions.apple.com/thread/4034848?start=9315&tstart=0

Similar Messages

  • Since I have installed yosemite problems with my retina notebook 15. It hit off the router and no longer detected wiffi networks. I need to turn off and turn on my computer wiffi to re-connect for a few minutes

    Problem with mi wifi since i upgrade to yosmite. I have to turn off wifi from my retina and then turn on to reconnect

    Hello there, ogresta.
    The following Knowledge Base article offers up some great, in-depth recommendations for troubleshooting Wi-Fi connectivity on your MacBook:
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Problem with mcbook retina charger

    i have problem with my mcbook retina charger. it is not recognised. The light didnt show up. Also ive tried cleaning tge pin area. But still, it didny work. Since my mcbook has run out of battery, i couldnt set the tge SMC thing. Are they any suggestions?

    It could one of three issue, the cable, the charger, or the iPad. I'd take it into the Apple Store if you have one near you. If you have additional cables and chargers, swap them out and determint which is causing the issue.

  • FaceTime Problem - MacBook Pro Retina

    Hello everyone, as the title suggests, I have a problem with FaceTime.
    During a video call (only a video call, during FaceTime Audio I don't have any problems) I hear and see the other person well, but the other person sees me and feels jerky, sometimes subtle, but sometimes that makes it impossible for the other person to understand me. Tried with three different people.
    how to solve?
    It is not a wifi problem because I've tried with the iPhone and it did not give these problems ...
    Thank you!
    MacBook pro Retina (13' late 2013) 512 GB

    Hi there,
    I have the same computer as you, and I've noticed the same thing. Both facetime and skype have similar audio issues. I can seem to hear the other side fine, but my audio particularly breaks up a lot.
    The audio though my phone is perfectly fine when I facetime though the same network using my iphone. I previously had a 15" macbook pro late 2011 and the audio was fine. I realize the microphones are different in this new retina (late 2013) model - though the audio problems seem to occur even with an external microphone as well.

  • Problems with iMac retina 5K (artifacts, glitches and etc.)

    Hello dear Apple.
    I have bought new iMac with retina 5K display and I have found lot of problem with it. It was December 2014 when I got my first iMac. And after then I have found few real problems with it.
    The first problem is I can't open high resolution image with standard Preview.app. I mean 'high resolution' - more then 30-40 megapixels. When I open them, I can see image, but only 2-3 seconds, and after that I see horizontal artifacts only. I can't open images, like this Rembrandt.jpg; Carpaccio.jpg; Holbein.jpg
    The second problem, when I change resolution in to scaled mode (System Preferences/Display) for increase image on display. I found when select some area on background of desktop it has left some lines after itself. It is particularly unpleasant if you have plain colour desktop background. You can view, how does it look here.
    The next problem with animation in different parts of interface, e.g. sometimes when I open Time Machine some parts of windows are freezing or appear some artifacts or glitches near borders of window. And I have the same situation, when I open Mission Control, or any Adobe app or other, or simply rename a files. I have found few discussions with problems like mine, but in the separate places
    5K iMac - bad GPUs?
    Graphic Problems with Retina iMac
    iMac 5K and indesign glitch
    And after that I want to tell you that I have this problems on four (4) iMacs. It was really difficult to arrange four replace. I have lost a lot of time an spent a lot of nerves for discuss and resolve my problems with Apple support. Finally, they told me that they do not know about problems with iMacs, and they could offer give my money back. I glad to get my funds, but now in my country price for iMacs has doubled. And if they refund my money, I can buy half new iMac only.
    I am sorry for my language and style, but I do not know what I should doing with that. And should I hope, that my problem resolve with OS X updates? Or it is hardware problem of the whole iMacs 5K...

    Yes Ralph, absolutely correct, 4 times. Do you have the graphic card the same as me, or m290? Could I ask you check your iMac for few things, please?
    For the first, can you enlarge scale in System preference/Display and install plain dark color desktop background. Are there any footprints after rectangular selection like in my video https://youtu.be/dBglFvjJx1Q?
    And for the second, could you download this image https://upload.wikimedia.org/wikipedia/commons/0/07/Rembrandt_Harmensz._van_Rijn _-_Nachtwacht_-_Google_Art_Project.jpg  and open in plain Preview.app, and zoom it? Are there any glitches?
    Thank forward.

  • Multiple problems with new retina iMac. Suspect graphics driver

    New retina IMac, top spec, with latest Yosemite, and additional Cinema Display attached. Having multiple problems which I suspect are being caused by the graphics driver:
    The long running issue with Adobe PS whereby under certain size options the tools cursor disappears and just has the arrow cursor.
    With no warning, after doing an action such as opening an application the system reverts immediately to the login screen and does not show me as logged in.
    After switching users, a blank screen other than the cursor is shown. Seems I have to power off to get past this one.
    Can anybody shed any light on any of these, at least so that I can discount my theory of a single culprit?

    So I went onto the Adobe forums and found a number of threads on this subject. A staff member replied with the following:
    It's a video card driver bug introduced in MacOS 10.10 (which looks a lot like an old bug they fixed in 10.9).
    Apple is aware of this, and the other video driver issues in 10.10, and working on solutions.
    So thanks to Adobe we now know.

  • Heating problem Macbook Pro retina 13 late 2013

    I'm having problems with my Macbook Pro retina 13".
    I'ts a refurb one.
    Can anyone tell me what is normal temperature of CPU on this model, because, it's my first Mac.
    When is on my legs, not a flat surface, it gets hot. I'm surfing on the web, and programming in Netbeans, and the temerature of my CPU is about 81 degrees, and it gets pretty how down there, so I wanted to ask someone who has one, is that normal for all MBR or mine is damaged?
    Sorry for my English if it's bad, 'cause I'm not from USA...

    mareyu,
    I'm running at exactly 64ºC right now, too  fans are at 5189RPM, but I am running Windows via Parallels and just finished a big scanning job on the Windows side, so you're really not too far out of 'normal' range - Chrome does consume more CPU power as well as tasking GPU when watching videos on YouTube. So I would say that you're normal just now.
    If you're worried about the heat being generated you should take your machine into an Apple Store or an AASP and have them check it out - there's no charge for a diagnosis.
    Also make certain that you don't put the machine actually in your lap or on any pillows, blankets or other cloth surfaces as your MacBook Pro is not a laptop and having it surrounded by cushions and the like can clog the vents.
    As I said, if you're worried about the heat, let an Apple tech check your machine - bur from what you're observing, I would say that it's just normal heat (especially when watching YouTube videos using Chrome!).
    Good luck,
    Clinton
    P.S. In the time it took to write this, my temps are down and fans are at 3548rpms. I'm sure that once you stop watching videos, your machine will cool down, too.

  • Brand new MBP with display problems.Ghosting & Red Pixels

    Bought a MacbookPro at the apple store in Santa Monica,CA as a gift for sister in law who lives inNepal. When we got to Nepal and she started the computer for the 1st time, the display was ghosting, everything that was gray or blue was red tint, & every highlight was red.Ranthe Hardware test & showed everythingis fine. Would like to exchange for a new machine, but it is so far and dont know when we coming back, any suggestions for repairs, what the problem may be?
    Appreciate the help.

    It looks like a graphics issue. Download gfxCardStatus and try switching graphics mode once. You might get it to work in one of the modes until you can get it repaired or exchanged.   
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • Problemas Macbook pro retina 15 con display?

    Tengo un problema con el display de retina, no se si es software o hardware.
    Quiero adjuntar un video pero este sitio no me deja.
    en esta foto pueden ver las rayas constantes que aprecen en el monitor.
    ¿alguna sugerencia?

    Bienvenido/a
    Es hardware, y parece que o bien la pantalla o bien la tarjeta gráfica están estropeadas. Le/la recomiendo que lleve el ordenador a un Apple Store o reseller. Como su ordenador está en garantía, cualquier reparación es gratuita. Antes de llevarlo, haga una copia de seguridad por si acaso le dan un MacBook Pro nuevo

  • Problema MacBook Pro Retina 13''

    Tengo conectado mi MacBook Pro Retina 13'' a un monitor externo a través de HDMI, y desde que actualicé a OS X 10.9.3 al salir del Reposo y solicitarme la contraseña tarda unos 30-40 segundos hasta que el Mac responde y puedo introducir mi contraseña
    Alguien con el mismo problema?
    Alguna solución?
    Gracias!

    Yeah it is soldered. So no upgrade possible. Found here: http://www.everymac.com/systems/apple/macbook_pro/macbook-pro-retina-display-faq /macbook-pro-retina-display-processor-ram-expansion-slots.html
    Thanks Jon P D !

  • Problem with Pro Retina

    Hi,
    I have had my MacBook Pro with Retina for about 48 hours and so far it has switched itself off about 9 times and gone to a white screen saying it has encountered a problem and needs to shut down and help would be amazing.......this is the error report
    Interval Since Last Panic Report:  9163 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    985A1E2C-F455-46D1-8098-30852A3B1D86
    Fri Aug 17 12:35:32 2012
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823d19b1, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x00000000feedbef7, CR3: 0x000000001442e003, CR4: 0x00000000001606e0
    RAX: 0xffffff7f823d1a84, RBX: 0x0000000000000077, RCX: 0x00000000feedbeef, RDX: 0x0000000000ae85cc
    RSP: 0xffffff80f434b9b0, RBP: 0xffffff80f434b9c0, RSI: 0xffffff801ad88a00, RDI: 0xffffff801acff000
    R8:  0xffffff80e45c6670, R9:  0x0000000000000000, R10: 0xffffff7f823d2e6c, R11: 0xffffff8015e305e8
    R12: 0xffffff80177b9988, R13: 0xffffff801acff000, R14: 0xffffff80d39cc000, R15: 0xffffff801acff000
    RFL: 0x0000000000010282, RIP: 0xffffff7f823d19b1, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x00000000feedbef7, Error code: 0x0000000000000002, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80f434b660 : 0xffffff8000220792
    0xffffff80f434b6e0 : 0xffffff80002c4794
    0xffffff80f434b890 : 0xffffff80002da55d
    0xffffff80f434b8b0 : 0xffffff7f823d19b1
    0xffffff80f434b9c0 : 0xffffff7f823d5f7d
    0xffffff80f434bb00 : 0xffffff7f823d2ed4
    0xffffff80f434bb60 : 0xffffff800065593e
    0xffffff80f434bb80 : 0xffffff800065621a
    0xffffff80f434bbe0 : 0xffffff80006569bb
    0xffffff80f434bd20 : 0xffffff80002a3f08
    0xffffff80f434be20 : 0xffffff8000223096
    0xffffff80f434be50 : 0xffffff80002148a9
    0xffffff80f434beb0 : 0xffffff800021bbd8
    0xffffff80f434bf10 : 0xffffff80002af140
    0xffffff80f434bfb0 : 0xffffff80002dab5e
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f823c9000->0xffffff7f8242ffff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80829000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f8088d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80854000
    BSD process name corresponding to current thread: Google Chrome He
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 6563306129534
    last loaded kext at 7357761562: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f824ed000, size 28672)
    last unloaded kext at 100749901807: com.apple.iokit.IOEthernetAVBController          1.0.1b1 (addr 0xffffff7f818d7000, size 20480)
    loaded kexts:
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.ApplePlatformEnabler          2.0.5d3
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.GeForce          7.2.8
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
    com.apple.driver.AirPort.Brcm4331          560.7.21
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.driver.AppleUSBHub          5.0.8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.1.32
    com.apple.driver.X86PlatformPlugin          5.1.1d6
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
    com.apple.iokit.IOBluetoothFamily          4.0.7f2
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.0.7
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.0.8
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f32
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

    Do you have the very latest version of Google Chrome? There were some problems with it and the rMBP when it first came out...
    Clinton

  • 655 MAX HT_SERIAL ATA PROBLEM (GHOSTLY WERID)

    Ok.. I never thought there could be ghosts in a machine until now.  
    I have a 655 MAX HT MB.
    The only Drive I have is a Seagate Baracuta 120  Serial ATA.
    At work when I plug in the computer everything works fine.. The Promise SATA controller finds the ARRAY and I boot to Windows like a good boy.
    Now, When I take my computer home to use.  I turn on the machine and Wala.. No Array is found in the promise controller.   I then go into the setup for Array (scratching my head) where you can see the drive.  So I try to Define a new array, but for some weird reason It will not write the Array and Says Error has accured and it will restart.
    So I give up and reseat everything trying new SATA cables the works. I used to do Tech suport back in my younger days so I am very framiliar with what I am doing so I thought.  
    Here I am at work bringing in my computer to the Tech.  He plugs it in Powers the machine up and everything works fine.  
    So at home I did try multiple power outlets and with a UPC and without one as well.  If anyone knows what might be causing the Array not to show up at my home please let me know. I am really boggled by this problem.
    Thanks
    Count

    Hello
    We are MSI distibutors in Portugal and I have the same problem, I already test every MB and the problem persists.
    If you connect te PS2 mouse everything work's fine....
    But if put enable in the bios the USB Legacy Support everything work's !! :D
    Best Regards
    Paulo Gouveia
    Technical Manager
    MSI Distributor
    http://www.jpsacouto.pt

  • Strange problem: Ghost Time Capsule!

    Hi all.
    After ten years of good function, I am experiencing some internet issues these days with both my Airport Express.
    What I noticed in Airport Utility is the presence of a Time Capsule which actually I don't have.
    What can this "ghost" be? Can this be related to my problem?
    Thank you,
    Giuseppe

    this has come up and I am not 100% sure of the solution.
    https://discussions.apple.com/message/12936803#12936803
    Are you using ethernet? Are you using Mountain Lion .. rather than Lion in your profile.. the issue is more a ML one.
    Plug in by ethernet if you are not already.. do a full factory reset.. and change all names to SMB standard. That includes TC name.. TC is good. Wireless name TC24ghz and set different name for 5ghz.. TC5ghz.. and make sure the hard disk name is also data or the like.. not Time Capsule.
    Once you do this.. delete all the ghosts in the Mac.. you probably will need to restart it..
    Do a reset of TM. A4. http://pondini.org/TM/Troubleshooting.html
    If the old name still shows up in finder.. you might have to search how to get rid of old network names.. but I would do a relaunch of finder.. and make sure the new named version is showing up.

  • Problems With MBP Retina Display late '13

    I Have some problems with my mbp:
    -I Can't use bluetooth because wifi stop work, it's impossible to surf the internet.
    -Raw and Jpeg preview too slow.
    -Mail problems every time I open it.
    -Music stop when I use lightroom.
    -I had send 4 times the computer to SAT and APPLE don't give me a solution.
    Any recommendation.

    thanks! yeah i recorded it so i hope they will take the problem more seriously.
    Unfortunately i don't have an applecare protection plan, but i hope that the proof that i've been in an apple store for the same issue already in april will help me somehow.
    I also think that when i touch with my hand both chassis and display i make some connection working again. Maybe i'm the radioactive man, or i have some special powers...or for the first time time in my life i bought a bugged apple product. But i think is more possible one of the first two options!

  • HT6065 Problems after latest updates for the mac

    After the updates my computer keeps  freezing  the wheel keeps spinning! any sulutions?

    When you have the problem, note the exact time: hour, minute, second.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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