HT6154 Just tried to install the new update to my iPhone 5S and now it is stuck trying to communicate with iTunes and will not be recognized ny the laptop. iPhone screen shows a cable and the iTunes logo. Using Windows 7 Ultimate. How do I reset this to f
Help!!!
I now have a brick for a phone. Just tried to update to 7.1.1 using iTunes and it wipred out the operating system OK but now will not communicate with iTunes or the laptop. I reloaded iTunes and still no luck. If I press and hold the power and home buttons it inly comes up to the same screen showing the lightning cable pointing to iTunes logo. How can I get this running again? Even a factory reset to start would help if possible then I can do a restore. Right now it is worthless.
Hello HarbourStables,
Thank you for the details of the issue you are experiencing with your iPhone 5s. I would be concerned too if my iPhone was stuck in recovery mode and not recognized in iTunes so that you can restore it.
I recommend the following article for the issue you described and specifically this step:
5. Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Find the full article here:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Try
Try:
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