HT6160 Apple Configurator and Guided Access

Is there a way in Apple Configurator to set a Guided Access pass code and keep it when I push out the image to other iPads? I am using Apple Configurator 1.5

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Apple Configurator and Mass Device Set-up

I’m having some issues with iPads using the Apple Configurator and a Bretford Cart. I submitted this to my lovely Apple account team, however they have not acknowledged or replied to me. I could really use some help with this one!! PLEASE
I have a deployment of about 1000 iPads. The initial deployment is over but we collect them and redeploy them.
Here is what I do with the cart.
Load iPads in to it.
Update to the latest iOS (if approved internally).
Restore a backup of an iPad configured with customized wallpaper.
Install a profile that contains a webclip to our MDM install.
The devices ARE not supervised, nor do I want to supervise them in any way. We have an MDM and do not need or want device supervision.
This used to work for me with minor issues.
Now I’m having some problems.
In particular:
On some devices, I no longer get the choice to select “Next” at choose a Network connection. Sometimes I get it and it allows me to go to choose “Continue without Wifi” and I’m good to go. Sometimes I don’t have this choice and that is an issue. Why is this happening? (Incidentally, when I erase all content and settings of a device that HAS allowed me to choose Next and Continue without Wifi, when it is restored, the option is no longer there.)
After the update and backup is restored, I have to go through the Hello and Welcome screens before I can install a profile. Why?
When I install profiles, it allows me to only install 1 profile at a time. This does not work for me. Why did this change in Apple Configurator?
What used to be a fairly simple process is now becoming kind of a pain. I’ve searched Apple forums and it seems others are having the same issues. Are you able to help or give advice on a better way to do this?
I have about 1000 iPads deployed and need to find the smoothest way to go about doing this.
Thank you for any help or advice.

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

I lived in the US for a few years, spent a fortune on iTunes [my then local Apple ID account]. Now I live in South Africa and want to use Match. I have a local credit card but how do I use my new / 2nd Apple ID and gain access to all my US music??

I lived in the US for a few years, spent a fortune on iTunes [my then local Apple ID account]. Now I live in South Africa and want to use Match. I have a local credit card but how do I use my new / 2nd Apple ID and gain access to all my US music??

You have to be in a country to use its store - you will need to be in the US and have a US billing address on your account to be able to use the US store (that applies to buying and redownloading).
You can use iTunes Match in South Africa, do you not have a backup copy of all of your US iTunes purchases so that you can subscribe to it and upload those that aren't in the South African store to it ?

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

170 iPads, Apple Configurator and Apple ID - HELP!

Hey Guys,
so i work for a school and i have 170 iPads that need to be deployed. we are using apple configurator and supervising the devices.
Everything has gone great for 23 that i have already done and handed out to teachers etc, except for the minor problem of updating the applications.
When they go to the update the apps it asks for an apple ID and passowrd, at this point in time its asking for my Boss' Apple ID password. Is there anyway of stopping this or will i have to get the teachers to input there own apple IDs on startup of the device?
Thanks for all your help.

This happens more often then not lately and I am not sure why. But this is what you can do to fix it after it happens.
Do you have tens - or even thousands- of apps trying to download? You
need the account’s “queue” deleted by Apple.
1.       Navigate to: http://www.apple.com/support/itunes/contact/
2.      Click on "Contact iTunes Store support"
3.      Choose "Connecting and Downloading"
4.     Select "The topic is not listed" and enter the subject "Download
Queue" and continue.
5.      On the next page choose to email support.
6.     Create a message that says something such as:
"I redeemed codes using Apple ID [email protected] & iTunes is
trying to download hundreds of copies of the same app. Please clear out
my download queue."
7.      Wait for a response from Apple.
8.     ****After the queue is deleted, be sure to delete the computer’s
trash. All the extra app copies will fill the MacBook Air’s storage.****

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed. The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?

Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
The file name was iPad3,4_8.0_12A365_Restore.ipsw
I deleted this file and ran the prepare again and it download the iOS 8 ok and successfully prepared the iPad.

HT5188 Apple Configurator and Apple ID

I recently downloaded Apple Configurator and upon setup, I entered an apple ID. Now I was told that was the incorrect Apple ID for the VPP. How do I change the apple ID In Configurator?

Unfortunately, the menu option that was available in earlier versions of Apple Configurator is no longer available But here's how I've been doing it using the latest Apple Configurator 1.1.2.
First, go into iTunes and authorize with an Apple ID (iTunes -> Store -> Authroize this computer). It doesn't have to be a VPP Apple ID…just an ordinary Apple ID used to associate with the app. Then download the app(s). They will go to ~/Music/iTunes/Mobile Applications. These apps will be linked to the Apple ID you authorized in iTunes. Next go into Apple Configurator and add the apps on the Prepare -> Apps screen. When you try to add the app in AC (clicking on the "+" at the bottom of the screen), you should be prompted to enter an Apple ID and password (see screenshot below).
It will say that "This Apple ID will be used to redeem VPP codes…" It is NOT the Apple ID used to purchase the VPP codes… The VPP codes can be redeemed by any Apple ID.
You must enter the same Apple ID and password that you used to download the app in iTunes, and you should be good to go.
Hope this helps!!
~Joe

Apple configurator and App not authorized

Today was my first day putting paid apps in. I have 4 different paid apps, and 3 codes through VPP for each of the apps.
> The first one I did went fine. All three iPads have all have that app. Now, the last 3 apps only went onto 2 of the 3 iPads. It is telling me with a little yellow triangle "App not authorized." When I click on the number and open the screen where you import the spread sheet with codes I see this "This code has already been used. Each code may only be used once." However it is not linked to a device like the other three.
> Have you run into this? Any suggestions on what I should do?

+1 for what bcpoole said. Redownload the spreadsheet and reimport into Configurator.
Also you need to be sure to authorize iTunes on the sync computer with the same Apple ID that you are using in Configurator. Here's how I've been doing it using Apple Configurator 1.1.2.
First, go into iTunes and authorize with an Apple ID (Store -> Authroize this computer). Download the app(s). They will go to ~/Music/iTunes/Mobile Applications. Then go into Apple Configurator and add the apps on the Prepare -> Apps screen. When you try to add the app in AC (clicking on the "+" at the bottom of the screen), you should be prompted to enter an Apple ID and password. Use the same Apple ID and password that you used to download the app in iTunes.
Hope this helps!!
~Joe

HT5188 I am using Apple Configurator and would like to put iMovie on our 30 iPads--need redemption codes?

I am finally sucessfully using Apple Configurator. Our teachers would like to have iMovie on the iPads In order to use Apple Configurator I need to have redemption codes. I am at a loss as to how to get these codes. Any suggestions.

You would be wanting VPP codes (volume purchasing plan).Here is where you want to go: http://www.apple.com/education/it/vpp/
Enroll and setup which app or apps you want. After purchasing, apple will send you a vpp spreadsheet that you import into configurator. The guide at the site listed above will help.

Apple Configurator could not access its supervision certificate.

Hi There,
My Apple Configurator keeps getting this error when ever i open it.
Just wondering if anyone could help me, got no idea what to do.
Thanks

I had this issue today when I updated my Configurator and after looking into Keychain found that there is a Private Key entry for Apple Configurator.
Double-click on the private key and then click on 'Access Control'
From here I figured that the reference to Apple Configurator in here is the original one that was replaced, so I removed it and then clicked the + to add it fresh.
After doing that my Apple Configurator loaded as normal.
Hope that works for you.

Problems with Apple Configurator and app lock.

Hello Folks!
I'm using a bunch of iPod Touch of the 4th generation (iOS 6). I locked them in an app with apple configurator 1.1.2. From time to time I get a message: The guided access is not available any more, contact administrator.
Reconnecting to the maintance laptop solves the problem.
How can I prevent this?
Thanks
Nils

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Problems with Apple Configurator and i0S 8

Hello, I am using Apple Configurator to update ipad 4's (30) and sync new apps. My cart of ipad 4's was update mistakenly in configurator when I forgot to change settings to "never update device". My question is, why does AC keep "erasing and installing the profile" and why are pages, numbers, keynote sent back to the cloud to be downloaded. These apps disappear every time I try to do a simple update of a wireless setting, etc. If you can guide me that would be helpful

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Using apple configurator and VPP purchases,

Can you purchase 20+ apps on computer using apple configurator, but use only 10 with this group and use the rest on another computer running the configurator? I assume you would have to download again, but unclear if you can after using with config app.

Yes, there are two ways to do this.
1) just download the same spreadsheet into Configurator on two different Macs. They can have the same Apple ID or different Apple IDs. As each one installs apps, it tries the redemption codes in the list and skips over ones that have already been used.
2) Make a copy of the spreadsheet, open both in Numbers or Excel, and delete the first ten codes in one and the second ten codes in the other. Then import each into each copy of Configurator.
Remember that you'll need to use one redemption code to buy the app in iTunes for each AppleID you use, on top of the codes you need for installing the apps on devices.

I reset my apple id and lost access to my previously purchased music.

I reset my apple id password and lost access to my previously purchased music. How do I get those songs back in my cloud?

What do you mean by "reset?"
Your iTunes Store purchases are tied to the Apple ID (email address) that they were purchased with. If you log in to iTunes with a different Apple ID then you won't have access to your previous purchases. Is that what is happening?

Apple configurator and paid apps without VPP codes?

Is it possible to use the Apple Configurator to install paid apps by using Gifted apps?
We cant use VPP as it is not available outside the US and iTunes support suggested the following:
"Create separate accounts for each Apple ID, and there should be one designated "Purchasing account", which can purchase all of the necessary apps as gifts, and then the redemption codes can be sent to the correct Apple IDs"
Does anyone have other workarounds for this situation in case this is not possible?
Thanks.

Hi Lesli,
You could use an MDM solution like Meraki Systems Manager (free) http://www.meraki.com/products/systems-manager/ . Purchase VPP codes for your 1:1 teachers. Add the VPP codes to Meraki and distribute to teachers. That way the teachers wouldn't have to tie back to the AC computer. Meraki (and other MDMs) can do things wirelessly.
You could also email VPP codes to the teachers and have them redeem the codes with their own Apple IDs.
But to answer your question, yes you should create a separate VPP order for carts vs your 1:1 teachers.
Hope this helps!
~Joe

HT6160 Apple Configurator and Guided Access

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