HT6170 Forgot the security question answers and dont have a rescue email

Forgot the security question answers and dont have a rescue email

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Similar Messages

  • How can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?

    how can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How do I get new security questions if I dont have a rescue email

    how do I get new security questions if I dont have a rescue email  

    Hello marquart33,
    Thank you for the details of the issue you are experiencing with your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Forgot my security question answers and when it sends the email I never get it

    Forgot my security questions answers and every time they send the email I never get it

    Try the other methods
    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

  • HT5312 I forgot my security questions answer and does not have the rescue Email.

    I forgot my security questions answer and does not have the rescue Email.

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT203200 I need help on purchasing a game I forgot my security question answers. and it's been awhile since I downloaded anything.. how do I find out the answers or change them without knowing the old answers??

    I need help on purchasing a game I forgot my security question answers. and it's been awhile since I downloaded anything.. how do I find out the answers or change them without knowing the old answers??

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I forgot my security questions answers and now i cant download a book i want . Is their anyway i could have the answers to does questions ?

    I forgot my security questions answers and now i cant download a book i want . Is their anyway i could have the answers to does questions ?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (90407)

  • I forgot my security question answers and the info apple has is not working for me and I don't want to call them, how do I reset my security questions?

    I forgot my security question answers and the info apple gave to me didn't help, how do I reset them, I also don't want to call them?

    From http://support.apple.com/kb/HT5665 :
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot my security question answers and i cant get the rescue email. I emaild the apple people and they cant do anything.

    I forgot my security question answers and i cant get the rescue email. I emaild the apple people and they cant do anything to fix it. the problem is i put the hundred dollar gift card on my account and now i cant use it on my mac and im really impatient now because this has been going on for a while! please if you have any answers just tell me how to fix it.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (115016)

  • HT5312 I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95618)

  • I forgot the security questions answers

    I forgot the security questions answers & alternative email address also

    Do you know what your rescue email address is ? An alternate email address is not used for resetting security questions. If you don't know your rescue email address, or don't have one on your account (you won't be able to view / add /change it until you can answer your questions), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot my security question answers and my rescue email address has been deactivated.

    As I said in the title, I forgot my security question answers and my rescue email address has been deactivated. Conveniently, you must enter your security questions to change your rescue email. The answers to the security questions are sent to the rescue email, so I am stuck. My only option seems to be to call Apple Support, which is my entire Friday off spent on an aggravating phone call. If anyone can give my an alternative route for fixing my problem, I am all ears.
    Please Help.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I forgot my security answers and I have no rescue email, What is the solution?

    I forgot my security answers and I have no rescue email, I am trying to purchase as usuall but this time seems different, app store is asking me to answer the questions and I have no idea about the answers. WHAT TO DO? as I mentioned I have no rescue mail.

    Contact applecare support at 800-275-2273, ask for someone in account security - to reset security questions.  After the advisor verifies your identity, they can reset your security questions.
    Have a great day.

  • Question: I forgot the security questions answers

    I forgot hte security questions answers and tried to reset them but the security email they said the will send the instructions to is not mine and I never have it , mine is different and I double checke the information in my account.. i tried the support but never helped... please help me

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

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