HT6170 i don't recieve emails with resect security questions instructions.
i can't recieve instructions to reset my security qestions. but other emails i revieve with no problems. for example:
if i open icloud.com and log in - i recieve an email.
if change name\password and other stuff - also got email.
but email with instructions does not arrive.
If the email isn't in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117889)
Similar Messages
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Not recieved email to reset security questions
I have forgotton my security answers and reset them but haven't recieved an email yet. I don't think I ever will because a couple of weeks ago, I wanted to buy an app but my account doesn't have payment details so I reset the security answers and the email never came then the app offer expired
Please Apple send me an email to reset my security answers todayHave you checked all your email accounts? If you have a 'rescue' email address set up, it was probably sent there. Also, check your spam/junk folders like Niel mentioned.
Also, Apple doesn't monitor these forums. You'll need to contact Account Security at Apple. If you're in the U.S., call 1-800-MYAPPLE.
And next time, write down your security question answers someplace safe. -
I got an iPod touch 4 years ago for Christmas. The recovery email and security questions are linked to an email account which is no longer in use. I recently bought an iPad and cannot purchase anything from the App Store as I don't know the answer to the security questions and the email is inactive. Help?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103371) -
HT5312 What if you don't receive the email to reset security questions
We haven't received any of our emails to reset security questions what can we do
These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
Why don't i get answers of security question to my email address ??
Why don't i get answers of security question to my email address ??
We wouldn't know that. They could be in your Junk email box, or the Rescue email address that you have on your account may not be what you think it is. Just FYI - the Rescue email (where that email would be sent to) is not the same as your Primary Apple ID email.
If you are not seeing the email at your Rescue email address, contact Apple Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I am having trouble with my security questions, I want to change them, so it says that it sent me an email to change it but it never shows up, so I can't buy anything now?
This issue was resolved! I didnt think about restoring my computer to factory settings but I did and now my computer works like brand new. basically, just back up your files and do the following:
http://www.youtube.com/watch?v=yPmT5Xbb8p0 -
I have repeatedly requested the email to help with forgotten security question passwords but never receive it; I cannot access my account for purchases with out the answers; how can i fix this?
Hello Jamped,
It sounds like you are doing the correct process to reset your security questions, but you are not getting the email at your recovery address. I recommend checking your spam folder first. If it is not there I would next reach out to
our iTunes Account Security team who may be able to help if you can verify your account info:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Please help me! What can I do to stop receiving lots and lots of emails with all participants questions? I tried what was suggested but it didn't work.
You got your answers in this thread here and you marked it as correct.
https://discussions.apple.com/message/16541734#16541734
When you get to the email preferences page to make the changes, did you click on "Save" at the bottom of that page to lock in the changes that you made? -
Hi i have a problem with my security question verify email address
hi,
i have a problem with my security question verify email addressIf Manage your Apple ID primary, rescue, alternate, and notification email addresses does not help, you can contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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Why am I NOT receiving the reset emails for my security questions?
I've forgotten the answers to my apple id security questions, and am now unable to puchase any new music or apps because my settings require two step verification.
Over the span of several months I have requested multiple emails to allow me to reset my security questions and I NEVER recieve them.
Yes I have checked my :Spam, and Apple folder.
I requested resets for both my apple id password and login and recieved those emails without problem, but not once have I recieved the reset email for my security questions!
Can anybody help me with this, or do I really have to call and or go down to an apple store to sort this out?They are going to your Rescue email address, which is not the same as your Apple ID address. It is whatever you set it to be when you set up the account. You can contact Apple's Account Security Team as described here: http://support.apple.com/kb/HT5699
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I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I need help with the security Questions is there some way to get you to remember them by e-mail of other wise
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HELP!! i need help with the security question reset
i clicked send reset to ********@me.com but @me.com doesnt work anymore so how do i change my email for the security questions!?!?!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?
Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
Appleid, recovery email address and security questions were hacked.
My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.
You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312
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