HT6170 what if i have an back up email adress verified but still dont see the link ???

what if i have a back up email adress but i stilll dont see the link to change the security question??

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
An alternate email address isn't the same as a rescue email address. Being shown that link requires having a rescue email.
(114048)

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HT4623 can someone assist me with a solution to the problem with my iphone 5. I upgraded to IOS 6.1.4 and since then i have had the problem of No Sim. I restored to the factory settings using i tunes as i have my back up on my pc but still the same proble

can someone assist me with a solution to the problem with my iphone 5. I upgraded to IOS 6.1.4 and since then i have had the problem of No Sim. I restored to the factory settings using i tunes as i have my back up on my pc but still the same problem. I have swapped sim and my Sim is working on other iphone with ios 6.1.3

Try a new SIM from your carrier. If that doesn't work, make a Genius Bar appointment and get your phone evaluated.

HT4759 i'm trying to access my new icloud email acct from my mac. I have OS X 10.6.8 and have just completed a software update. But still not seeing how to install my icloud email...?

i'm trying to access my new icloud email acct from my mac. I have OS 10.6.8 and have just completed a software update. But still not seeing how to install my icloud acct...?

You must upgrade your OSX to Lion (10.7) minimum, Mavericks (10.9) preferably.

I have a sprint network on iphone 5 but i cannot see the hotspot option

i have a sprint network on iphone 5 but i cannot see the hotspot option

Does Sprint give you hotspot or do you have to pay for it?

I've recently updated my podcasts but now it kicks me out after 15 seconds no matter what. I have tried reinstalling and a soft reset but still happening. Any ideas please?

No matter what. I have reinstalled it and done a soft reset but still happening. Any ideas.

KaiserJDV wrote:
Have been looking forward of owning a Macbook Pro since our family is a Windows user but if this persists, I might throw it away.
Take it back and and exchange it for one that works. 14 day return policy.

HT4137 I have two iPad's that use the same iTunes/store account. I want the two devices to play games with with other, but it recognizes them as the same. I have set up two different iCloud accounts, but still not recognizing the users as different. What

Hello, I have no idea if my question went out, so I'll post it again. I have two iPads (one 3rd gen and one 4th) that use the same iTunes/store account. I want the two devices to game with each other, but the apps recognize them as the same. I have created two different iCloud accounts in an attempt to differentiate between the two, but no luck. How can I continue to use the same iTunes/store account for music and movies, but also have the two devices recognize each other for games?

You can share your iTunes ID and still have separate iCloud accounts with separate IDs, they don't have to be the same. If you kids don't already have an iCloud account, have them set up separate accounts on their devices using separate IDs. If they are already sharing your account, migrate their devices to separate accounts. To do this, start by saving any photo stream photos they wish to keep to ther camera roll (unless already there) by opening your my photo stream album, tapping Select, tap the photos, tap the share icon (box with upward pointing arrow), then tap Save to Camera Roll. If they are syncing notes with iCloud, you'll need to open each of your notes and email them to them so you can later copy and paste the text into new notes created in their new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from thier device and won't effect your device), choose Keep on My iDevice and provide the password to turn off Find My iPhone (if using iOS 7). Then sign back in with a different Apple ID to create their new account and choose Merge to upload the data. Once everyone is on a separate account you can go to icloud.com from your computer, sign into each account separately and delete your data from their account.

HT5824 I have a back up saved to icloud but i dont know how to get the pictures and information onto my new phone

I had all of my pictures (about 1000) in icloud and i went from an iphone 4s to the 5s. Well my pictures were there when i first activated the phone but after i did the update they were ALL gone and it would be really fantastic if i could have all of my pictures restored onto my new phone since i thought that was the whole point in having the icloud. doesnt do me any good if i cant actually have any of my pictures that i saved to icloud for this very reason. when i upgraded i could keep my pictures. icloud.com doesnt help. none of the settings in my phone help. i feel like im going to have to reset my entire device and start all over again like its new. which i really dont want to do.

Navigate to Settings > General > Software Update and install any updates available.
Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

I have downloaded bluefire reader and adobe but still cannot see the booke that I borrow. They get downloaded and registered, but I cannot see them anywhere. Can anyone help? Regards from Susanne

I have downloaded bluefire reader and adobe and have registered correctly. I can borrow books from my library and they do get downloaded, but I cannot see teh in bluefire reader. Can anyone help me? I do not think that I did anything wrong.
Regards from Susanne, Denmark

Please authorize ADE 3 with same credentials that you used with older version of ADE

I have an iPad 2 and i want to update it to the iOS 7 but i dont see the software update, i have 6.1

i've tryed everything, i went to the settings to browse for a new uptade but didnt find anything, i also try in my computer clicking on chek for uptade, what do i do?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.htmlhttp://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

I have updated Adobe Flash as you reccommend, but still cannot see videos. I have followed your instructions but not having any luck. help.

Videos qit working on my computer. It was suggested to update Adobe. I have saved it and ran it but nothing happens. How do I get it back working. Not very good when things dont go right. Have looked at your help pages and nothing has helped. Thanks.

I think that means your Flash player is installed and working. But why not on popular sites? Hmmm... to see whether an add-on is at fault, you could try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, close Firefox, hold the Shift key, and restart Firefox in
[http://support.mozilla.com/kb/Safe+Mode Safe Mode]. Be careful not to "reset" anything permanently if you didn't back up.
Does YouTube work in Safe Mode? If so, a conflicting add-on is the most likely culprit.

With OSX 10.8.5 The backup can't be copied because the backup volume doesn't have ownership enabled. how do i enable if i dont see the ignore ownership option?

With OSX 10.8.5, there is NO check box to ignore ownership on this volume. What can I do? I can't copy the Backups.backupdb files to a new bigger backup disk.
<Edited by Host>

Have you read for possible solutions over in the "More Like This" thread over here?----------------------->

I have a "Creative Cloud ENT" serial number but I dont' know the product I should to download

I have downloaded Creative Cloud and then InDesing CC, but when I tried to activate the product in the Adobe accounts web page I get the error "Invalid serial number"
Perhaps I have installed a wrong product....

Hi Francisco,
First of all Creative Cloud ENT is an Enterprise volume serial number so it cannot be registered under retail account.
There is different method for using CCE serial number, install and activating programs.
Please refer the following help article on how to create serialized package for Enterprise customer.
https://helpx.adobe.com/creative-cloud/packager/serial-number-based-licenses.html
As you have already installed InDesign CC and Creative Cloud Desktop app then next you need to signed out from Creative Cloud first and
create License File using Creative Cloud Packager.
https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
Run this license file on end user machine. it will fix the license issue.
Hope this helps.
Regards,
Sumit Singh

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

I just got a WD My Passport 1TB External Harddrive and i have already backed everything up to it but im still a little nervous about erasing things off the physical drive since it says my disk utility is out of space an implying i need to erase items.

I just got a WD My Passport 1TB External Harddrive and i have already backed everything up to it but im still a little nervous about erasing things off the physical drive on my macbook pro since it says my disk utility is out of space an implying i need to erase items.
I cant find the options to erase selected items it only shows that i can erase everything.
I mean technically i suppose i could erase everything an have a fresh start since its backed up to my external. But what exactly are the specific items being erased?
I have bought the newest OS X 10.8.2 an worried that it will get erased also an end up having to repurchase it.
Can anyone help me?
<Personal Information Edited by Host>

Black_Chevy07 wrote:
I just got a WD My Passport 1TB External Harddrive and i have already backed everything up to it but im still a little nervous about erasing things off the physical drive on my macbook pro since it says my disk utility is out of space an implying i need to erase items.
I cant find the options to erase selected items it only shows that i can erase everything.
I mean technically i suppose i could erase everything an have a fresh start since its backed up to my external. But what exactly are the specific items being erased?
I have bought the newest OS X 10.8.2 an worried that it will get erased also an end up having to repurchase it.
Can anyone help me?
If you are trying to delete some files get out of Disk Utility, it is not for that!
How did you backup and what are you trying to achieve?
Please post the exact error messages(s) you have received.

Will there be a fix for Firefox's problems with Hotmail. I have gone back to 3.5.9 but mostly I am disappointed by the lack of action on this serious problem where a major and critical feature of a major international website is unavailable in the Firefox

Will there be a fix for Firefox's problems with Hotmail. I have gone back to 3.5.9 but mostly I am disappointed by the lack of action on this serious problem where a major and critical feature of a major international website is unavailable in the Firefox browser.
== URL of affected sites ==
http://www.hotmail.com

We've reached out to the Hotmail team and they've determined that this is a bug in their code. (It was masked by a timing issue in 3.5 that was fixed in 3.6.) We've worked with them to develop a fix but they may not have deployed it yet.

HT6170 what if i have an back up email adress verified but still dont see the link ???

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