HT6437 My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.
When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.
Does anyone know how to solve this issue?

Do the USB ports work for other devices?
Does the iPod charge?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

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