Htc incredible 2 voice dial issues

I have the htc incredible 2 and I enjoy listening to music on it, however, I use head phones, so everyonce in a while it would switch over to a handset device and activate my voice dial and call the last number that is on my call list.. why? How can I stop this??

i just called  (on my landline)  800  922 0204  and the guy said there was not a problem in the area, I told him there most certainly was because I drove around for 5 miles and all as I had was a little 0 instead of the 3G and just 3 little bars...
I can't say that I was real confident in the guy and I think the problem is going to return because it is a connection issue out in the cyber world I 'think' , but anyway, he had me turn off wifi and turn it back on and it worked. I did the same thing before calling so I have no idea why it worked while he was on the phone. Before I called, I reset the entire phone, turned it off and on, did the wifi off/on that he did and then I decided it had to be an outage.  so if you have a landline you can call that number above on you may be able to get more of an answer that is not a random solution, because I think my solution is random and it will go down again.  there seems to be several links that are referring to outages tonight. He said there is outages in VA but not here, WRONG, i told him.
good luck

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