HTC Incredible 4.08 update stuck in "Rebooting now..."

I received the 4.08 OTA update today morning. On the first try I ended up with the "Not enough space to install update" message.
I then freed up space (deleted SMS messages, data from apps etc) and set the date to Dec 16th, 2010. This caused the update to be redownloaded. However when I hit the "Reboot and install" button, I saw the 10 - 0 sec countdown but the phone did not reboot. It just stayed at "Rebooting now...".
Doing a manual reboot did not cause the OTA update to be installed. Subsequently I wasable to get the phone to redownload the update but it never reboots the phone to kick off the update process.
Is there a fix for this other than factory reset?

After much searching I found the solution that worked for me.
I also encountered memory issues when trying to get the update to work but after I got the PHONE Memory "Available Space" to 625MB (or so) everything worked.
Here is what I did:
First
Move as much data and as many of the apps that you can to your SD card and then delete others to get to 625+ free space in PHONE Memory.
Second
Follow this link:
http://forums.androidcentral.com/verizon-droid-incredible/134246-second-gb-update-patch-wont-reboot-issue-solved.html
Third
Follow this link and use the 3rd option to force the phone to check for the update:
http://forums.androidcentral.com/verizon-droid-incredible/134054-those-who-want-second-gb-update-patch.html

Similar Messages

Software Update stuck for weeks now

I can't seem to find anyone else experiencing the same problem....
My Software Update has been "stuck" for weeks/months now. The progress bar modal is always on top, stating "Checking for new software...", and the progress bar itself is stuck at around 10% complete. This happens seemingly no matter what I do -- things I've tried (some obvious; some not-so-obvious):
- Rebooting
- Deleting my ~/Library/Preferences/*software update* files
- Deleting my /Library/Preferences/*software update* files
- I also tried deleting everything in /Library/Updates (there were some files in there) and that didn't seem to help either.
- Rebooting after those steps....
This has never happened to me before and it's just plain weird. Anyone seen this before?

I found this thread after I posted my question (sorry):
http://discussions.apple.com/thread.jspa?messageID=9312010
The one thing that isn't noted there is that you need to reboot after deleting the Cache file.

HTC Incredible stuck, Wont boot

I just got my phone literally 5 hours ago, I just got everything set up, contacts added, Etc, I go to plug it into my computer to put some music onto the phone and the phone just shuts off, I go to turn it on and it stays at the "HTC Incredible" screen, And just sits there, So I removed the battery, Soon as I put the battery back in, It jumps right back to that screen and sits there, I cant power down, no nothing, so i tried removing the battery, And putting it back in and hitting Power + Volume down, Tried every option there is.. Nothing, Just goes right back to the "HTC Incred." screen.. Unfortunately, Verizon was closed before I could get there, anyone know a fix, Or am I stuck taking it to the store tomorrow?
When I run the Simlock, It says 255: not key-card!!!

Here are a few options to try. First make sure your phone is disconnected from the computer.
Try to perform a battery pull when you see the "HTC Incredible" screen. If after powering up your device and you still get the "HTC Incredible" screen then try to perform a hard reset.
*Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
Follow these steps to perform a hard reset:
Press and hold down the Power Key
Touch Power OFF
Touch OK
Press and hold the Volume down key then press the Power / End key.
When the HBOOT screen appears, release the keys.
Press the Volume key to select CLEAR STRORAGE then press the Power / End key.
If prompted with Do you want to start update?, press the Volume down key to choose No. When prompted, Do you want to reboot device? press the Volume down key to select No.
This boot process takes several moments, reference the progress bar located in the upper-right. If the device hangs or freezes, remove / replace the battery.
Press the Volume up key to select Yes.
Please let me know if this helps!

HTC Incredible reboot fix that works and does NOT require hard reset

Like many of you unfortunate souls out there I have had my HTC Incredible go into a rebooting loop over the last month or so. The following recounts some observations and and a solution which appears to work.
First off, my son and I both have the same phone and software versions and apps. He does NOT get email on his phone because he does not want to. I do. His phone has NEVER rebooted. Mine has done so numerous times. My business partner also has the identical phone and software version, lives within 200 yards of me, and uses the email and has had numerous reboots and has gotten them even sooner than I saw them at first. My partner and I have set up email attachments and downloads to go to the SD card. So much for background info. Here is what I did to fix the problem followed by some other observations:
Open up the case of the phone and remove the battery
Remove the SD card from the phone.
Put it into an adapter that allows you to access files directly on your computer. In my case this was a Windows PC running Windows 7.
Mount the SD card in your computer and open up the browser to see the files on the SD card.
Look for a folder called ".Mail"
If your phone is like mine you will see hundreds of files, some of zero length. This was even though I had deleted most of the emails I received on my phone.
Proceed to directly delete any of the zero length files. For that matter, you may have other files like jpg's laying around of uncertain origin. I got rid of these and other strange files that seemed attached to no documents at all.
Remove the SD card and reinsert into your phone. Put the battery back in and the cover on then restart the phone. Your phone should run properly and you should not see any negative consequences from the files you deleted previously.
Some other observations relevant to this solution that bolsters my theory that this problem has something to do with the email application and also a problem with file system corruption on the SD card as a consequence of it.
I had previously seen the email application put some mail from a different account I was using into my main account. The files could not be deleted and even trying to do so would cause the mail app to force close.
My son has never seen the problem despite being in the same environment with the same phone and software. Relevant difference to me was that he was NOT using email and I was.
The email app clearly has bugs if it is leaving behind hundreds of files even if you delete the emails. Why? As a software engineer my first instinct would be to look to see if the file system locks were properly synchronized when the email app is writing to the flash file system. I am not conversant in Android OS programming nor the app code itself so this is speculative on my part. I would also look for a timeout on reboots if file system enumerations take too long. Lots of files on a system might trigger a premature timeout and reboot. Once again, this is speculative on my part but I sure wish I had the code to debug this myself.
These issues seem to coincide with a rapid rise in network traffic most likely because of the iPad 2/iPhone support by Verizon. I wonder if this additional traffic load on the network is opening up timing holes in the software because of backoff and retry intervals for certain apps. Once again I suspect the email app especially because it is vulnerable to network traffic issues as it tries to get email account updates.
I could be wrong about my theory as to why the problem is happening. My solution seems to work. As far as pulling the battery and putting it near your AC in the car, that did NOT work for me at all. Leaving the phone out of its protective case also had no effect. Only screwing with the files on the SD card mattered.
I hope this helps.

This problem has been seen for MONTHS now by people besides myself. My business partner is about to put a bullet in his phone because this has been happening for far longer than mine. I have little confidence in a fix anytime soon because this problem has been persistent for some time and there is a lot of denial in the field by Verizon. Verizon has to depend on HTC and Google besides themselves for fixes. How much would you like to wager on how this business relationship is working out? The first step in any solution is for a company to take some responsibility for it and so far no company has.

HTC Incredible - Won't stop rebooting

My HTC Incredible has been cycling on and off, continuously, for the past 3 hours. I brought it into the store last week and they said the only way to fix it was a hard reset, and that this happens often when you download applications. I didn't want to lose all my photos (haven't figured out how to sync the phone with my Mac), so didn't do the hard reset there.
Now I can't even make a phone call to get support.
A few questions:
1. Are there other solutions people have found to get the phone to stop rebooting? I've been taking the battery out but that doesn't seem to help.
2. Is this the case with all PC phones -- where like PCs, they get viruses all the time -- so should I bite the bullet and buy an iPhone before my contract is up?
Thanks so much for any help you can give!!

Hi amynyc,
I completely understand your frustration. I agree with the store rep and would suggest a Master Reset:
Touch Settings
Touch SD & phone storage
Touch Factory data reset
Tap Reset phone or Reset phone & internal storage
Tap Erase everything
However, as long as your pictures are stored to your SD card vs. the internal memory of the device, they will not be erased after completing a Master Reset. Additionally, if you would like to store you pictures to your PC, you will need a Card Reader. I am hopeful this information will resolve your issue. Please advise if require further assistance.
Thank you for you contribution to our community forums,

HTC Incredible Reboot Problem - Must All Be In My Mind

Took my malfunctioning HTC Incredible to V-Experience Store for return. It had previously been declared DOA by Verizon Customer Service and identified as part of a bad batch of HTC I's on the market.....
Store Rep tried his hardest to (1) tell me that my malfunction / constant rebooting is all due to the apps I downloaded from the Market (2) the Verizon Customer Service reps don't really know what they are talking about and are too quick to declare a phone DOA (3) there are no bad Incredibles out there - just bad apps and users that don't manage them correctly.
Wow! Never thought that the 5-8 reboots a day which then locks out my touch screen was ultimately my fault. Also didn't realize that the HTC Incredible has no reboot problem that couldn't be solved by resetting it and (based on the Rep's logic), never loading another app on the phone.
A couple of points - Verizon needs to figure out the message regarding the well documented HTC I reboot problem and stay on it. Second - Every time I step into a Verizon Experience store my opinion of Verizon drops.

I hear you man I am on my FOURTH Incredible. The onyl positive is that I have not had a reboot in 3 days which is a record for me.

Update instructions for HTC Incredible to Gingerbread

These are the instructions that I followed to update my HTC Incredible to Gingerbread. They are straight forward and do not require a rooted phone.
Word of caution - this update is not without its problems (as demonstrated by the numerous issues posted here), apply at your own risk. I have had "low memory" issues, hardware information showing I have a 4.3" display, deleted applications (not a lot) and battery life issues. I have not had IM issues since I don't use IM. If I was to do it again, I would backup my phone and do a factory reset after I applied the update (to clear out applications and reinitialize the OS file system).
Hope this helps.
http://forums.androidcentral.com/verizon-droid-incredible/116534-ota-gingerbread.html#post1222770

leemrw wrote:
I received the update notification and everything proceeded as described in the PDF until the update reported I didn't have enough space in system memory to complete the process. It left me in the Application Management app. I dumped some data and moved some apps to SD but now I have not way to resume the update.
I performed a soft reset with the battery pull. The PDF does not cover this scenario.
What should I do now?
Thanks to the community. I can understanding the update process has been difficult. The next step I would take would be to do a master reset. Once you reset the phone it will prompt you to install the update. The steps to performa master reset are as follows:
From the home screen, touch Menu
Touch Settings
Touch SD& phone storage
Touch Factory data reset
Tap Reset phone or Reset phone & internal storage
Tap Erase everything
I hope this helps. Thanks.

Haven't received Gingerbread update on HTC Incredible

Is the Gingerbread rollout for HTC Incredible owners complete or still ongoing?
I keep reading about HTC Incredible owners having their update but I haven't had any update notice on my phone.
Anyone have an update on this?

Hello forum members,
I am please to advise that the rollout of Gingerbread has started, again! lol. The rollout began on 10/25. Although I don't know how long it will take to complete, historically software updates takes about 7-14 days to finish wirelessly. Please understand that if there is an unforeseen issue with the rollout then we are available to assist on the forums as well as on Twitter. Congratulations to those who has already received the update successfully! I'm sure that you will enjoy the enhancements to the device that this software update provides!
Thank you...
Update: This response was referring to the HTC Thunderbolt. Sorry for the confusion. Thank you.

Htc Incredible stuck in loop

Hi i have an htc incredible its stuck in a loop it never goes past the the first incredible screen to put it in safe mode when going to boot menu it wont let me factory store or anything when i push the power button to choose it goes back to the first incredible screen then starts looping again, any suggestions?

Press and hold down the Power button.
Select Restart
Select Restart
Press and hold Volume down then press and hold the Power button.
When the HBOOT screen appears, release the keys.
Press Volume down to select Factory reset then press the Power button.
This boot process takes several moments, reference the progress bar located in the upper right. If the device hangs or freezes, remove and replace the battery

Verizon, why is HTC Incredible such an awful device?

Hey Verizon,
I wonder if you actively read/censor these forums because here is my question:
Why do you continue to sell/support awful phones such as the HTC Incredible?
I'm on my 2nd Incredible which is properly updated, yadda yadda yadda. It still suffers from common issues that YOU DENY exist. I'm on my second replacement phone (due to a reboot loop, which although was well documented in various parts of the internet you swear didn't exist) which now exhibits the same issues (only now it's out of warranty, convenient for you, yeah?). Of course, despite a multitude of internet posts, youtube videos showcasing the behavior, etc., you swear it doesn't exist. So my question to you is why do you continue to ally yourselves with such shoddy products/maufacturers?
Certainly you must expect that people will be upset when they purchase a device that doesn't last the terms of your 2-year contract (I'm up in December, and you can bet I'm not continuing)? Certainly you must feel the financial letdown from folks cancelling after their 2-years are up and jumping ship to ATT, T-Mobile, Virgin, or (the really smart) deciding US wireless is a sham? I'm assuming this must hit your bottom line or your shareholders somehow?
I'm sure your average smartphone user doesn't want to remove his/her SD card periodically to prevent (temporarily) reboots, and doesn't want to factory reset their phone to get an OTA update that YOU KNOW is faulty. My phone rarely operates free of issue as a phone, free of issue as a camera, or free of issue as a smartphone. Of course yes, I know those problems that many people are having and have documented on these forums and others don't exist (in your minds at least) but humor me here.
Why do you continue to push devices you know are sub-par and you know won't last? What do you expect to gain?
Personally, I'm free from my 2-year contract (wish I could have had a phone that lasted that long) in about 60 days, which is a huge relief because I've grown tired of paying for 4G LTE service when the majority of the time I'm in 1X (not to mention your illegal data throttling on my Grandfathered "unlimited" account once I've hit the 2GB limit that I never agreed to. Breach of contract anyone?), at which point I'll be dropping your business forever. So, one account soon to be down, how is that business model working for you Verizon?
If you've made it this far (and if this post is miraculously not deleted) I urge you:
Consumer: drop these ******** as soon as you can.
Verizon: get in touch with me, you've got all my info. Lend me a phone that will work (a WORKING phone, one capable of sending/receiving calls without random reboots) until Dec 06th and after that I'll send it back to you along with my last payment and we'll never have to converse again.
If you're in a similar boat forum members, please chime in.
Thanks for your time.

My Incredible was lovely. Didn't have a single issue with it. Traded it in for a Moto Razr M and somehow I feel like I ditched an old faithful friend. My first Razr M crapped out and let me down. Had to exchange it for another one. Sure Verizon's expensive and their data allowances are meager, miniscule and paltry, but I can live with that for now. So everyone's experience is different. Sorry you've had issues with your Droid Inc.

Intel Mac Mini stuck in reboot loop

I just upgraded the hard drive in my 2007 intel mac mini core duo. Drive formatted successfully, contains GUID Partition Table.
OSX 10.5 installed successfully.
Machine rebooted, I ran software update to 10.5.7 successfully.
Upon installing Adobe Flash Player, Adobe Acrobat Reader, machine began to react slowly to commands.
Rebooted machine, went to Grey Apple Screen with spinning dash wheen icon.
Machine rebooted itself, once again going to the grey apply screen with the spinning wheel.
After about 15 minutes of letting the continual reboot cycle happen, I inserted the installation DVD for 10.5, held the power button in to power off the machine, and booted from the disk.
I ran disk utility. Disk Utility shows the hard drive, shows the partition (GUID Partition) correctly.
I Verified Disk, which verified as "OK"
Repaired permissions.
Restarted machine.
Once again, it loaded to the grey apple screen, stayed there with the spinning dash wheel for about 3 minutes then continued to reboot over and over (everytime it reboots it sticks on the grey apple screen for 3 minutes before rebooting.
I once again powered off the machine and reset the PRAM.
Machine stuck again on reboot cycle.
I powered off the machine and reset the mini's SMC.
Machine is still stuck in reboot cycle.
I have also taken the mini back apart and verified that all RAM and connections are seated properly.
Any advice on what to do at this point will be very helpful.

+And I promise I will not download and install a hundred different programs this time.+
Good idea.
Any time you install software in OSX, there is a small, but finite, chance that the installation process won't be able to access a needed file because it is in use. This can mess up pre-binding, or even prevent files from being updated.
So the best advice is not to run any other programs while doing software installs or updates. And when in doubt, run DiskUtility afterwards and fix permissions one more time.
I cringe whenever I think of a post I read a while back about a Mac user who boasted about what music he likes to run in iTunes while doing system software updates. Not a good idea. It's "Russian roulette" with maybe 99 blanks in the "gun", but one real bullet that can kill your Mac's installation.

IPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines

iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
I don't have Apple Care, what to do? Spend more money and buy a new phone?

Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
I myself, two days ago purchased a 2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
SHAME ON YOU!

Transfer Footprints from HTC Eris to HTC Incredible 2

I switched from HTC Eris to HTC Incredible 2. I want to transfer my Footprints thumbnails and data to HTC Incredible 2. On the HTC Eris there is a folder on the SD card called .footprint that contains the footnotes.db file and folders for thumbnails and voices. The thumbnails for the footprints I have created are in the proper folder.
On the HTC Incredible 2, the footprints folder is on the SDcard as a subfolder of the .data folder. That folder has a footprints.db file and footprints.db-shm and a footprints.db-shm files in it. It also has "thumbnails" and "voices" folderswhere the pictures and dictated audio that are created with the app reside.
I have copied the HTC Eris .footnote folder over to the HTC Incredible 2 SDcard. The footprints application has a menu item to import pictures and data. The pictures have to be imported individually. While the pictures import and retain the address and GPS information, they display the current date and time, not the date and time when the footprint was orginally created. When you try to import a database, it says no database found.
I tried copying all of the Eris thumbnails into the Incredible 2's thumbnails folder and replacing the footprints.db on the Incredible 2 with the one from the Eris but the app would not display the existing footprint pictures and the app would no longer save and display footprints created even though the pictures taken were in the correct folder. I restored the Incredible 2's footprints.db and solved that problem.
If anyone has ideas, I would be interested to know. My guess is the Footnotes app on the Eris is a different version so the data is not transferable.

If I had to guess I would say that the issue is because of the different versions of Sense, I have noticed that some of the old files stored from a HTC Sense application doesnt always work on the updated version..

OTA Update 4.08.605.2 "Rebooting Now..." Issue - SOLVED!

After so many tries and frustration I finally came across the information below and it worked like a charm
http://forums.androidcentral.com/verizon-droid-incredible/134246-second-gb-update-patch-wont-reboot-issue-solved.html
Can't say this will work for everyone, but it worked for me.
Boot into recovery
Press and hold Power, Choose "Restart" option
When screen turns off, press and hold Volume Down and Power
When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
Press the Power button to select “RECOVERY.”
When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
Using the volume button, scroll down to “Wipe cache partition” and select it.
Select "Reboot system now"
You can now wait for the update to show up again, or try one of the methods in the post: For those who want the second GB update/patch to get the update again. It should reboot this time. Beware, it will stay at the Droid Eye screen after reboot for a while (~5 mins), but eventually, it did get installed. Be sure to make a lot of space for it though...

The restart option that AmDroid is talking about is not on the regular phone menu. Please read his post carefully. What he is talking about is in an advanced recovery based menu option.
Also, I was on 2.2 and the clear cache set date and time forward trick did not work for me to get the udpate. The clear cache and set date and time forward trick seems to mostly work if you are already on 4.06 software version and want to get the 4.08 software version.
For those on 2.2, patience is warranted! However, if you really cant wait and want to go the 4.06 update manually, you can search Android Forums dot com for manually install gingerbread. And don't worry about the article talking about being rooted. You dont need to be rooted. The instructions will work for a stock phone too. As soon as you do the manual 4.06, the 4.08 update will show up immediately.
Hope this helps!

HTC Incredible powering off...

This is my first post here. I have a Verizon HTC Incredible. I've had it for about a year. I noticed recently that it will power off on it's own. For instance, I may open the internet and it will power off. The battery may show it is 50% charged. Also, I can plug it into my USB charger on the laptop. I wait until the charging light is green and power it on. During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off. I am not sure what is going on here. I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.
Thanks for any guidance..

tmaxx wrote:
This is my first post here. I have a Verizon HTC Incredible. I've had it for about a year. I noticed recently that it will power off on it's own. For instance, I may open the internet and it will power off. The battery may show it is 50% charged. Also, I can plug it into my USB charger on the laptop. I wait until the charging light is green and power it on. During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off. I am not sure what is going on here. I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.
Thanks for any guidance..
tmaxx,
I know how important it is to be able to use your device and still get reasonable battery life and consistent power! I am here to assist you!
When did you start having these problems with the intermittent power? Did you notice any changes just after downloading any specific applications or after a software update? Is your battery/phone getting unusually hot to touch? Answers to these questions can help me to determine if this is a battery, phone or software issue.
Let me know so I can further assist!

HTC Incredible 4.08 update stuck in "Rebooting now..."

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