HTC Incredible Network issues?

I have only had issues with my HTC Incredible here and there. The issue is that sometimes I will not receive text messages or phone calls. There's one specific person I am having problems with and they have Sprint. They say that they called me and texted me and I have received nothing. This isn't the first time it has happened.  The day this happened, my phone sounded the notification sound of a message 3x but nothing was there. So I rebooted and it did it again but again, nothing.  Anyone out there know what could be the problem or help me fix it? It is really important that I stay connected to this person. Thanks!! 

Thanks for the information Ann154. Your correct, the issue is more than likely with the other persons carrier. Additionally , it could also be a routing issue with your account if you have recently changed mobile numbers or ported your number in to Verizon Wireless from a different carrier. 
I would have the other person check with their carrier first then if the issue continues, you can contact us to perform further trouble shooting. 

Similar Messages

  • HTC Incredible Internet Issues - 3 of us have issues TODAY JULY 13

    Since early this morning, my internet has been struggling. The progress bar (where the address is) would be partially green, and it was regardless of the page. Pages were either not loading, or loading slowly. I did the usual - Power Off then on (a few times) turned off mobile network and then on (a few times) still with no luck. I called VZW and they are sending me a replacement Incredible for Thursday. We worked over the phone on tons of different settings, including wiping the phone with no luck.
    After I got off the phone, I checked with two colleagues who have the same phone, and they have the same exact problems. Weak signal, if anything it's been 1X, and pages are either not loading or loading slowly. 
    Anyone else seen this? Three of us is a bit worrisome.
    Thanks,
    James

    Hi.  I am sorry you were having issues with your signal.   Are you still having issues with the signal?  If so, send me your zip code so I can check that particular area.
    Waiting on your reply
    Thanks!

  • HTC Incredible and future 4G network

    Does any one know if the HTC Incredible will be compatible when Verizon's network upgrades to 4G?
    Verizon has been installing fiber optic equipment in their cell sites, I think 4G is coming soon.

    4G won't be for use on phones for 2 more years at the earliest and it won't be practically viable for 3.  It doesn't look like Verizon is going to worry about any intermediary systems like Wimax as Sprint did or HSPA+ like TMobile did (I think AT&T is still considering an HSPA+ system but as far as I know isn't committed to it yet). We would be on a Wimax system if we did go to an intermediary because it is a sort of expanded CDMA.  I imagine that Verizon being fairly comfortable right now on top and not likely to fall too far in the next 2-3 years is pretty comfortable with having a good stable fast 3G network that covers more area than any one else and is going to spend most of their system upgrade money on pushing LTE out here as quickly as possible while everyone else wastes money on intermediary technologies that so far are proving somewhat lackluster. 
    All that being said no the Incredible will not be able to take advantage of LTE or even Wimax should they for some reason decide to go that route.  3G will be supported probably for atleast another 5 to 10 years after that as probably will 2G.  Considering LTE is a considerably different technology I would wager probably more like 5 than 10 but it will depend on how long it will take for people to get rid of their older tech for newer.  I know people with borderline antique cell phones still operating.  One girl I know has a phone that can't send or recieve texts.  I barely remember the last phone I had that couldn't do that or even when that was last an option.  I felt like asking if she realized how often free phones were available. 
    So they will keep the system up for a while for late adopters but in all reality by the time you are replacing your incredible you probably still won't have an LTE option.  According to the current official timeline LTE will be available for smartphones first around the end of 2012 and only in major cities.  Late 2013 - Early 2014 for full blanketing.  Expect slightly longer time than that because of equipment shortages, and unexpected pitfalls.  We will all probably have at least one more phone on our new every 2 before whether or not it supports LTE is even a concern. 
    OK I take it back your next phone will probably be LTE.  By the end of this year they expect to have LTE rolled out to major cities.  The plan is by the end of this year to have modems running LTE on the network.  By early 2012 they plan to have doubled their coverage and start rolling phones out and they will effectively blanket the country by 2013.  So yeah hopefully your next smartphone will be LTE and we will be living it up.  Probably by then X86 chips will be the norm maybe even AMD will get in on the game and we will have 2Ghz phones or so, possibly even multicore. 

  • Htc incredible 2 voice dial issues

    I have the htc incredible 2 and I enjoy listening to music on it, however, I use head phones, so everyonce in a while it would switch over to a handset device and activate my voice dial and call the last number that is on my call list.. why? How can I stop this??

    i just called  (on my landline)  800  922 0204  and the guy said there was not a problem in the area, I told him there most certainly was because I drove around for 5 miles and all as I had was a little 0 instead of the 3G and just 3 little bars...
    I can't say that I was real confident in the guy and I think the problem is going to return because it is a connection issue out in the cyber world I 'think' , but anyway, he had me turn off wifi and turn it back on and it worked. I did the same thing before calling so I have no idea why it worked while he was on the phone. Before I called, I reset the entire phone, turned it off and on, did the wifi off/on that he did and then I decided it had to be an outage.  so if you have a landline you can call that number above on you may be able to get more of an answer that is not a random solution, because I think my solution is random and it will go down again.  there seems to be several links that are referring to outages tonight. He said there is outages in VA but not here, WRONG, i told him.
    good luck

  • HTC Incredible reboot fix that works and does NOT require hard reset

    Like many of you unfortunate souls out there I have had my HTC Incredible go into a rebooting loop over the last month or so. The following recounts some observations and and a solution which appears to work.
    First off, my son and I both have the same phone and software versions and apps. He does NOT get email on his phone because he does not want to. I do. His phone has NEVER rebooted. Mine has done so numerous times. My business partner also has the identical phone and software version, lives within 200 yards of me,  and uses the email and has had numerous reboots and has gotten them even sooner than I saw them at first. My partner and I have set up email attachments and downloads to go to the SD card. So much for background info. Here is what I did to fix the problem followed by some other observations:
    Open up the case of the phone and remove the battery
    Remove the SD card from the phone.
    Put it into an adapter that allows you to access files directly on your computer. In my case this was a Windows PC running Windows 7.
    Mount the SD card in your computer and open up the browser to see the files on the SD card.
    Look for a folder called ".Mail"
    If your phone is like mine you will see hundreds of files, some of zero length. This was even though I had deleted most of the emails I received on my phone.
    Proceed to directly delete any of the zero length files. For that matter, you may have other files like jpg's laying around of uncertain origin. I got rid of these and other strange files that seemed attached to no documents at all.
    Remove the SD card and reinsert into your phone. Put the battery back in and the cover on then restart the phone. Your phone should run properly and you should not see any negative consequences from the files you deleted previously.
    Some other observations relevant to this solution that bolsters my theory that this problem has something to do with the email application and also a problem with file system corruption on the SD card as a consequence of it.
    I had previously seen the email application put some mail from a different account I was using into my main account. The files could not be deleted and even trying to do so would cause the mail app to force close.
    My son has never seen the problem despite being in the same environment with the same phone and software. Relevant difference to me was that he was NOT using email and I was.
    The email app clearly has bugs if it is leaving behind hundreds of files even if you delete the emails. Why? As a software engineer my first instinct would be to look to see if the file system locks were properly synchronized when the email app is writing to the flash file system. I am not conversant in Android OS programming nor the app code itself so this is speculative on my part. I would also look for a timeout on reboots if file system enumerations take too long. Lots of files on a system might trigger a premature timeout and reboot. Once again, this is speculative on my part but I sure wish I had the code to debug this myself.
    These issues seem to coincide with a rapid rise in network traffic most likely because of the iPad 2/iPhone support by Verizon. I wonder if this additional traffic load on the network is opening up timing holes in the software because of backoff and retry intervals for certain apps. Once again I suspect the email app especially because it is vulnerable to network traffic issues as it tries to get email account updates.
    I could be wrong about my theory as to why the problem is happening. My solution seems to work. As far as pulling the battery and putting it near your AC in the car, that did NOT work for me at all. Leaving the phone out of its protective case also had no effect. Only screwing with the files on the SD card mattered.
    I hope this helps. 

    This problem has been seen for MONTHS now by people besides myself. My business partner is about to put a bullet in his phone because this has been happening for far longer than mine. I have little confidence in a fix anytime soon because this problem has been persistent for some time and there is a lot of denial in the field by Verizon. Verizon has to depend on HTC and Google besides themselves for fixes. How much would you like to wager on how this business relationship is working out? The first step in any solution is for a company to take some responsibility for it and so far no company has.

  • I've given up on the HTC Incredible

    I thought maybe FROYO would make things better, but it didn't.  The HTC Incredible was a super everything-else-but-a-phone smart phone.  I just couldn't hear some folk who I talked to on the phone; they were usually on another cellphone. Sometimes words got dropped, or the sound quality as too shrill.  All landline calls, and bluetooth earpiece managed calls, were excellent (although reception inside buildings was not terrific).  But since most folks I know used cellphones, I couldn't take it anymore and had to give up.  I used one of the other upgrade plans in my family plan to get a Samsung Fascinate.  Its only has 2.1 but, as a phone, it is great.  I have no regrets dumping the Incredible other than the money that I wasted.  I even had to have the original Incredible I purchased replaced because of memory issues. 
    My RIM Blackberry Curve was probably the best phone I've ever owned, except that the internet experience was just awful. But as a  phone, nothing was as good...even the Samsung.

    I feel the same about my former Blackberry Bold and 8800. Blackberry knows/knew how to build a good solid handset.

  • Bridge CS5 doesn't recognize my HTC Incredible 2 smartphone.

    When I configure my HTC Incredible 2 smartphone to connect to my Windows 7 OS as another drive and plug it into a USB port, it recognizes the drive as a camera or card reader but produces the error message: "Failed to obtain thumbnails from the device. The device is not connected or is busy." The Get Photos button is also grayed out. When my smartphone is first connected to the PC it gives me an option to install drivers and asks to insert disk, but I do not recall getting a driver disk with the phone and, when I visit the HTC web site, I have no idea what download might address this particular issue. The bottom line is that without Bridge's recognitioon, its features are unavailable and I can only copy and paste when I want to download photos. Would appreciate suggestions.

    Thanks for your suggestions. Changing the JPG file association to Photoshop
    and using Adobe Photo Downloader, which Bridge does, made no difference.
    Still get the same error message about failing to load the thumbnails which
    terminates the download process as far as Bridge is concerned. I also talked
    to someone at HTC and it appears to be a third party driver issue; i.e.
    There is no driver addressing the issue I raised. I can manipulate the phone
    s photo gallery like any other disk, so rather than customizing in the
    download process, it will just take another step or two for Bridge to do its
    magic after download. Thanks again.

  • Transfer Footprints from HTC Eris to HTC Incredible 2

    I switched from HTC Eris to HTC Incredible 2.  I want to transfer my Footprints thumbnails and data to HTC Incredible 2.  On the HTC Eris there is a folder on the SD card called .footprint that contains the footnotes.db file and folders for thumbnails and voices. The thumbnails for the footprints I have created are in the proper folder.
    On the HTC Incredible 2, the footprints folder is on the SDcard as a subfolder of the .data folder.  That folder has a footprints.db file and footprints.db-shm and a footprints.db-shm files in it.  It also has  "thumbnails" and "voices" folderswhere the pictures and dictated audio that are created with the app reside. 
    I have copied the HTC Eris .footnote folder over to the HTC Incredible 2 SDcard.  The footprints application has a menu item to import pictures and data.  The pictures have to be imported individually.  While the pictures import and retain the address and GPS information, they display the current date and time, not the date and time when the footprint was orginally created.  When you try to import a database, it says no database found.
    I tried copying all of the Eris thumbnails into the Incredible 2's thumbnails folder and replacing the footprints.db on the Incredible 2 with the one from the Eris but the app would not display the existing footprint pictures and the app would no longer save and display footprints created even though the pictures taken were in the correct folder.  I restored the Incredible 2's  footprints.db  and solved that problem. 
    If anyone has ideas, I would be interested to know.  My guess is the Footnotes app on the Eris is a different version so the data is not transferable.

    If I had to guess I would say that the issue is because of the different versions of Sense, I have noticed that some of the old files stored from a HTC Sense application doesnt always work on the updated version..

  • HTC Incredible - Won't stop rebooting

    My HTC Incredible has been cycling on and off, continuously, for the past 3 hours. I brought it into the store last week and they said the only way to fix it was a hard reset, and that this happens often when you download applications. I didn't want to lose all my photos (haven't figured out how to sync the phone with my Mac), so didn't do the hard reset there.
    Now I can't even make a phone call to get support.
    A few questions:
    1. Are there other solutions people have found to get the phone to stop rebooting? I've been taking the battery out but that doesn't seem to help.
    2. Is this the case with all PC phones -- where like PCs, they get viruses all the time -- so should I bite the bullet and buy an iPhone before my contract is up?
    Thanks so much for any help you can give!!

    Hi amynyc,
    I completely understand your frustration.  I  agree with the store rep and would suggest a Master Reset:
    Touch Settings 
    Touch SD & phone storage
    Touch Factory data reset
    Tap Reset phone or Reset phone & internal storage
    Tap Erase everything
    However, as long as your pictures are stored to your SD card vs. the internal memory of the device, they will not be erased after completing a Master Reset.  Additionally, if you would like to store you pictures to your PC, you will need a Card Reader. I am hopeful this information will resolve your issue.  Please advise if require further assistance.  
    Thank you for you contribution to our community forums,

  • CANNOT SEE EMAILS WITH EMBEDDED LINKS ON MY HTC INCREDIBLE

    I recently linked my Outlook account through a POP3 on my HTC Incredible.  For some reason I'm not able to view messages with embedded links in the body of the email or the senders signature.  For example - If someone sends me an email and they have a FB icon embeded in their signature, I'm unable to view the email.  I can see who it's coming from but cannot see the text in the body of the email.  Does anyone have any work throughs for this issue?  Thanks!

    Hello,
    Please try the troubleshooting step provided below:
    Touch the Email icon from the Home Screen.
    Touch Mail size limit option.
    Touch No limit.
    Another tool that you may find useful, is the HTC Simulator that can be found at the link below:
    HTC Incredible Simulator
    Thank you.
    KellyW@VZWSupport

  • HTC Incredible 4g LTE

    Excuse me, but where is the discussion forum for the HTC Droid Incredible 4g LTE?  I upgraded to this phone back in June.  Is there no one buying this phone?  I know there's basically no community development on it, because the ******** at Verizon Wireless re-locked the bootloader, even though they initially allowed it to be unlocked.  What gives?  Does no one care about this phone?
    I feel like Verizon Wireless has a severe lemon on their hands with this phone.  Granted, spec-wise, it's not that horrible, but there are definitely issues with this handset.  Where the heck is the community for this phone?  I feel very alone having chosen this phone as my upgrade to the original HTC Incredible...

    (Deleted post..same information already posted on this discussion:https://community.verizonwireless.com/thread/784556)
    Message was edited by: Verizon Moderator (M)

  • HTC Incredible powering off...

    This is my first post here.  I have a Verizon HTC Incredible.  I've had it for about a year.  I noticed recently that it will power off on it's own.  For instance, I may open the internet and it will power off.  The battery may show it is 50% charged.  Also, I can plug it into my USB charger on the laptop.  I wait until the charging light is green and power it on.  During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off.  I am not sure what is going on here.  I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.
    Thanks for any guidance..

    tmaxx wrote:
    This is my first post here.  I have a Verizon HTC Incredible.  I've had it for about a year.  I noticed recently that it will power off on it's own.  For instance, I may open the internet and it will power off.  The battery may show it is 50% charged.  Also, I can plug it into my USB charger on the laptop.  I wait until the charging light is green and power it on.  During the time it is powering on, it gets to the point where it is just about finished and then the charging light goes orange and it powers off.  I am not sure what is going on here.  I was going to try to install the battery widget so I can monitor the battery temperature, but I can't get it fully powered on to install the widget.
    Thanks for any guidance..
    tmaxx,
    I know how important it is to be able to use your device and still get reasonable battery life and consistent power!  I am here to assist you!
    When did you start having these problems with the intermittent power?  Did you notice any changes just after downloading any specific applications or after a software update?  Is your battery/phone getting unusually hot to touch?  Answers to these questions can help me to determine if this is a battery, phone or software issue.
    Let me know so I can further assist!

  • HTC Incredible dropping Bluetooth connections with 2012 Honda CRV

    I have issues connecting an HTC Incredible 4G to a 2012 Honda CRV. The text message display / read back while in motion feature worked until last night. Now the vehicle displays "updating" and cannot display or read back text messages. The second issue is the phone book display on the Honda only shows some entries and not all that are in the phone. All show in Backup Assistant Plus. I am not happy with this situation and VZW phone tech support is stumped too!
    Edited to start new discussion.
    Message was edited by: Admin Moderator

    Thank you all for posting your questions and concerns!
    I can imagine how frustrating it gets when experiencing the Bluetooth connection problems!  Just want to let everyone know our Product and Bluetooth Team are aware of the issues with connectivity since software update, and are working diligently to provide a permanent fix as soon as possible.
    We will keep you updated!
    Thanks for your patience, and for choosing Verizon Wireless!

  • Htc incredible's touchscreen fails inthe middle.

    HTC Incredible's touchscreen works on the parameter of the screen but not in the middle.  A week ago it started with the letter " T " not responding....then the " Y "  a couple of days later failed to work.  Now, in all apps, the center of the screen does not respond.
    Is the touch screen that fragile?   I have not dropped it or any other type of hard impact, as far as I can recall.  The devise worked great for the last six months, and I love the devise, but I hope it wasn't made with such fragility.
    Is the touch screen breaking ?  or starting to fail ?   or is there a reset system to re-calibrate the touchscreen ?
    Any help would be great.
    Thanks,
    haydon33

        Hey AJS_OR!
    We accept rants in all shapes and sizes around here so I'm extremely glad you posted. Based on your description of the issues at hand, it seems like there are quite a few things going on. Getting your phone into safe mode would be our best bet so as to isolate the issue to the device or potentially an application. May I ask if you tried this directly after running a factory reset (I noted that you said it won't process properly the first time you tried)? If you can try one final reset and then safe mode before loading your information this may help http://vz.to/ruJiUa .
    Also, does your device have an extended warranty through insurance? If necessary, we'd love to get you a replacement before your upgrade comes up. And speaking of upgrade, if you're not too awful fond of large phones, you can view all our devices and their specifications at http://bit.ly/nD0WuY .
    EvanO_VZW
    VZW Support
    Follow Us On Twitter @VZWSupport

  • Can you use a non-Verizon USA Prepaid SIM card in a HTC Incredible 2?

    I've investigated this forum,and others on the web and there is some confusion to the right answer to my question. I also got different answers from Verizon support. So here's my particular situation.
    I renewed my Verizon plan that included a new Motorola RAZR Max HD several months ago to replace my HTC Incredible 2 .I have successfully used my new Motorola phone with overseas SIM cards.
    After having the HTC unlocked, I was able to successfully use the HTC phone overseas with various foreign SIM cards. I had initially tested the phone with a USA T-Mobile SIM card with no problems.
    This week I decided to give my mother the phone (mainly for pictures, etc.) and use a prepaid H2O SIM calling card. The HTC phone shows the right H2O information such as SIM & IMEI number but the telephone number is not the H2O Sim one but my old telephone number that I'm using on the Motorola.  I tried a factory reset but didn't help.
    1.  Can I use non-Verizon USA SIM cards in the HTC phone?  If yes, how do I do it?
    2.  If  not, why did the T-mobile one worked?
    3.  If I find a way to change the phone number to my new SIM card's telephone number, will that work?
    4.  I read about "rooting" a phone, will this work?
    5.  Some told me that it was illegal  for Verizon to monopolize the phone. Is this true?
    Thanks for the help!! Tilly Saint

        I understand it's important to obtain the correct information tillysaint, and I'm happy to help you. The device is designed to work on our network. If the software was altered to work on the network you mentioned, some service and features are not available. In addition, the network you're trying to use may not be compatible with H20. The phone is a 3G phone which means if the network you want to use is on GSM, this will not work.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport 

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