HTC Incredible - Screen won't awake.

I've had the HTC Incredible since it first came out and up until yesterday have not had any problems. I don't know what happened, but some how the phone will no longer wake up except by pulling the battery. I can turn the screen off by pushing the on/off button on top, but once the screen is off, I can't turn it back on unless I pull the battery out and turn it on. I'm going to go in the local Verizon store in a bit, but thought I would check in here for any possible solutions as well. Thanks.

Thanks for the replies. Took it in on Friday and the service tech couldn't figure out what was wrong. They tried doing a clean swipe, but that didn't fix it so a replacement should be arriving on Monday.

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Phone NOT booting up, stays at While HTC incredible screen indefinitely...

i have tryed a system restore and clean wipe, niether of wich fixed the problem... does any one know why.

What steps did you take to get to the Factory/Master restore if you can not get to the menu???
Try this:
1. Turn off device.
2. Hold the volume DOWN key then press the power key. Wait 2 seconds and release the power key first then release the volume key.
3. Wait about 10 seconds before touching anything....this is important as the phone is reading PMG files.
4. Click down on the volume DOWN key 4 times.
5. Press the power key.

HTC Incredible stuck, Wont boot

I just got my phone literally 5 hours ago, I just got everything set up, contacts added, Etc, I go to plug it into my computer to put some music onto the phone and the phone just shuts off, I go to turn it on and it stays at the "HTC Incredible" screen, And just sits there, So I removed the battery, Soon as I put the battery back in, It jumps right back to that screen and sits there, I cant power down, no nothing, so i tried removing the battery, And putting it back in and hitting Power + Volume down, Tried every option there is.. Nothing, Just goes right back to the "HTC Incred." screen.. Unfortunately, Verizon was closed before I could get there, anyone know a fix, Or am I stuck taking it to the store tomorrow?
When I run the Simlock, It says 255: not key-card!!!

Here are a few options to try. First make sure your phone is disconnected from the computer.
Try to perform a battery pull when you see the "HTC Incredible" screen. If after powering up your device and you still get the "HTC Incredible" screen then try to perform a hard reset.
*Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
Follow these steps to perform a hard reset:
Press and hold down the Power Key
Touch Power OFF
Touch OK
Press and hold the Volume down key then press the Power / End key.
When the HBOOT screen appears, release the keys.
Press the Volume key to select CLEAR STRORAGE then press the Power / End key.
If prompted with Do you want to start update?, press the Volume down key to choose No. When prompted, Do you want to reboot device? press the Volume down key to select No.
This boot process takes several moments, reference the progress bar located in the upper-right. If the device hangs or freezes, remove / replace the battery.
Press the Volume up key to select Yes.
Please let me know if this helps!

HTC Incredible - Won't stop rebooting

My HTC Incredible has been cycling on and off, continuously, for the past 3 hours. I brought it into the store last week and they said the only way to fix it was a hard reset, and that this happens often when you download applications. I didn't want to lose all my photos (haven't figured out how to sync the phone with my Mac), so didn't do the hard reset there.
Now I can't even make a phone call to get support.
A few questions:
1. Are there other solutions people have found to get the phone to stop rebooting? I've been taking the battery out but that doesn't seem to help.
2. Is this the case with all PC phones -- where like PCs, they get viruses all the time -- so should I bite the bullet and buy an iPhone before my contract is up?
Thanks so much for any help you can give!!

Hi amynyc,
I completely understand your frustration. I agree with the store rep and would suggest a Master Reset:
Touch Settings
Touch SD & phone storage
Touch Factory data reset
Tap Reset phone or Reset phone & internal storage
Tap Erase everything
However, as long as your pictures are stored to your SD card vs. the internal memory of the device, they will not be erased after completing a Master Reset. Additionally, if you would like to store you pictures to your PC, you will need a Card Reader. I am hopeful this information will resolve your issue. Please advise if require further assistance.
Thank you for you contribution to our community forums,

Htc incredible's touchscreen fails inthe middle.

HTC Incredible's touchscreen works on the parameter of the screen but not in the middle. A week ago it started with the letter " T " not responding....then the " Y " a couple of days later failed to work. Now, in all apps, the center of the screen does not respond.
Is the touch screen that fragile?   I have not dropped it or any other type of hard impact, as far as I can recall. The devise worked great for the last six months, and I love the devise, but I hope it wasn't made with such fragility.
Is the touch screen breaking ? or starting to fail ?   or is there a reset system to re-calibrate the touchscreen ?
Any help would be great.
Thanks,
haydon33

    Hey AJS_OR!
We accept rants in all shapes and sizes around here so I'm extremely glad you posted. Based on your description of the issues at hand, it seems like there are quite a few things going on. Getting your phone into safe mode would be our best bet so as to isolate the issue to the device or potentially an application. May I ask if you tried this directly after running a factory reset (I noted that you said it won't process properly the first time you tried)? If you can try one final reset and then safe mode before loading your information this may help http://vz.to/ruJiUa .
Also, does your device have an extended warranty through insurance? If necessary, we'd love to get you a replacement before your upgrade comes up. And speaking of upgrade, if you're not too awful fond of large phones, you can view all our devices and their specifications at http://bit.ly/nD0WuY .
EvanO_VZW
VZW Support
Follow Us On Twitter @VZWSupport

R.I.P Desktop Charging Cradle for the HTC Incredible

Verizon, Is this true???
http://htcpedia.com/news/htc-incredible-desktop-charging-cradle.html
People want a desktop charging cradle for their phones. Why can one not be produced? A lot of us purchased the phones under the assumption that a dock was being produced. Are you going to allow Incredible owners to exchange their device for Droid X's? You can't get any manufacture to produce a dock that can charge? I really don't think people care THAT much if the home screen doesn't auto rotate. If the clock application is launched it works fine in landscape or you mean a dock that works in portrait isn't possible?????

no doubt!!!! check this one for another device:
http://www.fommy.com/view-full-page.asp?divid=HTC&cat=Cradles&skuno=80604
how difficult would it really be for them to just place the micro usb plug slightly lower to fit the inc? i love this cradle if the could duplicate it to fit the inc. it can't be that tough to do. and with minor tweaks you could lay it on it's side for landscape. it would be perfect....postrait AND landscape AND it has a slot underneath for an extra battery. the manufaturer would have a gold mine because they'd be the ONLY ones with anything to sell us!!!!

CANNOT SEE EMAILS WITH EMBEDDED LINKS ON MY HTC INCREDIBLE

I recently linked my Outlook account through a POP3 on my HTC Incredible. For some reason I'm not able to view messages with embedded links in the body of the email or the senders signature. For example - If someone sends me an email and they have a FB icon embeded in their signature, I'm unable to view the email. I can see who it's coming from but cannot see the text in the body of the email. Does anyone have any work throughs for this issue? Thanks!

Hello,
Please try the troubleshooting step provided below:
Touch the Email icon from the Home Screen.
Touch Mail size limit option.
Touch No limit.
Another tool that you may find useful, is the HTC Simulator that can be found at the link below:
HTC Incredible Simulator
Thank you.
KellyW@VZWSupport

HTC Incredible phone locked up

I'm having all kinds of problems with my HTC Incredible phone but I'll be happy if someone could tell me how to restart my phone. There was a update for Verizon App. icon, so I let it update, now it goes from this red eye picture to HTC quietly brilliant screen, then this screen with random words all over it. When I hold down the power button, nothing happens, wont shut off, wont restart nothing.

The screens you're describing are what I see when I restart: The Quietly Brilliant screen, the Droid eye, then the Droid words all over it ... this is the final screen until it boots up on its own. Are you saying it's not progressing past the Droid words screen? You're not touching the power button then, are you?
Try pulling the battery. Once you put it back in, let it start up on its own and see what happens. It takes a minute or two, so be patient. Post back and let me know what happens.

HTC Incredible Dials last number dialed too easily

The only thing I don't like about my HTC Incredible is the design of the phone dialing screen. Is there a way to change the layout so it isn't so easy to re-dial the last number dialed? The green phone button is on the bottom of the screen, right next to the "back" arrow, so if I hit the phone button in error, it dials the last number I dialed. Any ideas?

A replacement dialer application, maybe? There are a couple of them in the Market. I am trying one now, but haven't decided yet if it is a keeper.

HTC Incredible and future 4G network

Does any one know if the HTC Incredible will be compatible when Verizon's network upgrades to 4G?
Verizon has been installing fiber optic equipment in their cell sites, I think 4G is coming soon.

4G won't be for use on phones for 2 more years at the earliest and it won't be practically viable for 3. It doesn't look like Verizon is going to worry about any intermediary systems like Wimax as Sprint did or HSPA+ like TMobile did (I think AT&T is still considering an HSPA+ system but as far as I know isn't committed to it yet). We would be on a Wimax system if we did go to an intermediary because it is a sort of expanded CDMA. I imagine that Verizon being fairly comfortable right now on top and not likely to fall too far in the next 2-3 years is pretty comfortable with having a good stable fast 3G network that covers more area than any one else and is going to spend most of their system upgrade money on pushing LTE out here as quickly as possible while everyone else wastes money on intermediary technologies that so far are proving somewhat lackluster.
All that being said no the Incredible will not be able to take advantage of LTE or even Wimax should they for some reason decide to go that route. 3G will be supported probably for atleast another 5 to 10 years after that as probably will 2G. Considering LTE is a considerably different technology I would wager probably more like 5 than 10 but it will depend on how long it will take for people to get rid of their older tech for newer. I know people with borderline antique cell phones still operating. One girl I know has a phone that can't send or recieve texts. I barely remember the last phone I had that couldn't do that or even when that was last an option. I felt like asking if she realized how often free phones were available.
So they will keep the system up for a while for late adopters but in all reality by the time you are replacing your incredible you probably still won't have an LTE option. According to the current official timeline LTE will be available for smartphones first around the end of 2012 and only in major cities. Late 2013 - Early 2014 for full blanketing. Expect slightly longer time than that because of equipment shortages, and unexpected pitfalls. We will all probably have at least one more phone on our new every 2 before whether or not it supports LTE is even a concern.
OK I take it back your next phone will probably be LTE. By the end of this year they expect to have LTE rolled out to major cities. The plan is by the end of this year to have modems running LTE on the network. By early 2012 they plan to have doubled their coverage and start rolling phones out and they will effectively blanket the country by 2013. So yeah hopefully your next smartphone will be LTE and we will be living it up. Probably by then X86 chips will be the norm maybe even AMD will get in on the game and we will have 2Ghz phones or so, possibly even multicore.

Htc incredible & comcast email notification

I just got the HTC incredible. My question is that when I am at work I have the phone on vibrate. After 1 minute the screen goes into the sleep mode. How do I get the phone to alert me (via flashing green light and vibration) when I receive an email. My carrier is comcast. It seems as though I have to unlock the phone every 15 minutes to get the notification. Shouldn't I be alerted even when the phone is in sleep mode? I do get text notifications when the phone is in sleep mode. Just an FYI if the email is sent to the gmail account the notification works in the sleep mode, for some reason it just doesn't work for the comcast account. Thanks

I would call comcast on that one. They will more thna likely have you login to your email via internet explorer. They will have forward mail options, but the only thing is how there's works. They may have a forward all mail option as opposed to store and forward. If they do the first that means you will get your mail through your gmail account only and then it deletes it off their server.
Now you can also setup gmail to download pop3 email directly. Logo on to your gmail account via internet explorer. Click on "Settings" located in the upper right hand corner. Then click on the "Accounts and Import" tab. Goto the "Check mail using POP3:" section and click on "add POP3 email account" You will need the settings from comcast you used to setup on your phone email application. I haven't added it this way because I own my email server so I could do it on mine with no problem how I wanted. How ever, there should be an option to leave the email on the server. Select that, you may have to search for that one.
I have a total of 4 different emails I access on my phone, 3 of the 4 I access through my gmail by having two of them forwarded. Then I have a lotus email from work and I have an app for that.
Hope the above helps you get setup. If you get tuck on a page, post a note here and I will get it.
added: 19:20CST
Here is a link to basic setup instructions for gmail access to pop3 accounts:
http://mail.google.com/support/bin/answer.py?answer=21289
There is the option about leaving the email on their server on the above link under "Leave a copy of retrieved messages on the server" section. It tells you what to do there.

HTC Incredible Reboot Problem - Must All Be In My Mind

Took my malfunctioning HTC Incredible to V-Experience Store for return. It had previously been declared DOA by Verizon Customer Service and identified as part of a bad batch of HTC I's on the market.....
Store Rep tried his hardest to (1) tell me that my malfunction / constant rebooting is all due to the apps I downloaded from the Market (2) the Verizon Customer Service reps don't really know what they are talking about and are too quick to declare a phone DOA (3) there are no bad Incredibles out there - just bad apps and users that don't manage them correctly.
Wow! Never thought that the 5-8 reboots a day which then locks out my touch screen was ultimately my fault. Also didn't realize that the HTC Incredible has no reboot problem that couldn't be solved by resetting it and (based on the Rep's logic), never loading another app on the phone.
A couple of points - Verizon needs to figure out the message regarding the well documented HTC I reboot problem and stay on it. Second - Every time I step into a Verizon Experience store my opinion of Verizon drops.

I hear you man I am on my FOURTH Incredible. The onyl positive is that I have not had a reboot in 3 days which is a record for me.

Update instructions for HTC Incredible to Gingerbread

These are the instructions that I followed to update my HTC Incredible to Gingerbread. They are straight forward and do not require a rooted phone.
Word of caution - this update is not without its problems (as demonstrated by the numerous issues posted here), apply at your own risk. I have had "low memory" issues, hardware information showing I have a 4.3" display, deleted applications (not a lot) and battery life issues. I have not had IM issues since I don't use IM. If I was to do it again, I would backup my phone and do a factory reset after I applied the update (to clear out applications and reinitialize the OS file system).
Hope this helps.
http://forums.androidcentral.com/verizon-droid-incredible/116534-ota-gingerbread.html#post1222770

leemrw wrote:
I received the update notification and everything proceeded as described in the PDF until the update reported I didn't have enough space in system memory to complete the process. It left me in the Application Management app. I dumped some data and moved some apps to SD but now I have not way to resume the update.
I performed a soft reset with the battery pull. The PDF does not cover this scenario.
What should I do now?
Thanks to the community. I can understanding the update process has been difficult. The next step I would take would be to do a master reset. Once you reset the phone it will prompt you to install the update. The steps to performa master reset are as follows:
From the home screen, touch Menu
Touch Settings
Touch SD& phone storage
Touch Factory data reset
Tap Reset phone or Reset phone & internal storage
Tap Erase everything
I hope this helps. Thanks.

Verizon, why is HTC Incredible such an awful device?

Hey Verizon,
I wonder if you actively read/censor these forums because here is my question:
Why do you continue to sell/support awful phones such as the HTC Incredible?
I'm on my 2nd Incredible which is properly updated, yadda yadda yadda. It still suffers from common issues that YOU DENY exist. I'm on my second replacement phone (due to a reboot loop, which although was well documented in various parts of the internet you swear didn't exist) which now exhibits the same issues (only now it's out of warranty, convenient for you, yeah?). Of course, despite a multitude of internet posts, youtube videos showcasing the behavior, etc., you swear it doesn't exist. So my question to you is why do you continue to ally yourselves with such shoddy products/maufacturers?
Certainly you must expect that people will be upset when they purchase a device that doesn't last the terms of your 2-year contract (I'm up in December, and you can bet I'm not continuing)? Certainly you must feel the financial letdown from folks cancelling after their 2-years are up and jumping ship to ATT, T-Mobile, Virgin, or (the really smart) deciding US wireless is a sham? I'm assuming this must hit your bottom line or your shareholders somehow?
I'm sure your average smartphone user doesn't want to remove his/her SD card periodically to prevent (temporarily) reboots, and doesn't want to factory reset their phone to get an OTA update that YOU KNOW is faulty. My phone rarely operates free of issue as a phone, free of issue as a camera, or free of issue as a smartphone. Of course yes, I know those problems that many people are having and have documented on these forums and others don't exist (in your minds at least) but humor me here.
Why do you continue to push devices you know are sub-par and you know won't last? What do you expect to gain?
Personally, I'm free from my 2-year contract (wish I could have had a phone that lasted that long) in about 60 days, which is a huge relief because I've grown tired of paying for 4G LTE service when the majority of the time I'm in 1X (not to mention your illegal data throttling on my Grandfathered "unlimited" account once I've hit the 2GB limit that I never agreed to. Breach of contract anyone?), at which point I'll be dropping your business forever. So, one account soon to be down, how is that business model working for you Verizon?
If you've made it this far (and if this post is miraculously not deleted) I urge you:
Consumer: drop these ******** as soon as you can.
Verizon: get in touch with me, you've got all my info. Lend me a phone that will work (a WORKING phone, one capable of sending/receiving calls without random reboots) until Dec 06th and after that I'll send it back to you along with my last payment and we'll never have to converse again.
If you're in a similar boat forum members, please chime in.
Thanks for your time.

My Incredible was lovely. Didn't have a single issue with it. Traded it in for a Moto Razr M and somehow I feel like I ditched an old faithful friend. My first Razr M crapped out and let me down. Had to exchange it for another one. Sure Verizon's expensive and their data allowances are meager, miniscule and paltry, but I can live with that for now. So everyone's experience is different. Sorry you've had issues with your Droid Inc.

HTC Incredible 4G LTE will not Power Up!

     I have had this phone since July 2012. Sometime around August 2013 I started having trouble with the phone turning off randomly. This phone has NEVER been dropped or gotten wet. In fact, I baby it since I dropped my old Blackberry and shattered the screen. I bought a protective case and screen cover for the HTC. Shortly after it began randomly turning off it would no longer charge using the Mini-USB Charge Port. I bought two replacement batteries that came with an external charger. Using the external charger, the phone worked for a short time. After about two weeks I had the same Shut Off problem again until I rigged it by leaving off the battery cover and sticking a penny in there to make sure the battery was making good contact with the phone's points. I figured maybe it had a bad/loose connection. Although it was very inconvenient, it worked for about two months (if I laid it on the table) and allowed me to save my pictures at least. Then one day it just would not turn on anymore, even using my penny "trick". I am sure the two 3rd party batteries and HTC battery is good because when I put them on the charger for a few hours the light turns from red to blue, indicating a full charge.
     Since Verizon Customer Support could not help me other than suggesting I spend $400 on a replacement, I am about to replace the Mini-USB Charging Port to see if this works. I am trying this because it doesn't register any power at all with the battery or the cord plugged in. I would rather try a $2to $3 fix than a $400-$600 replacement. Has anybody else tried this? Are there any Repair Manuals available or Parts Lists? I am about to remove and replace the Mini-USB Charging Port from the phone using a YouTube Video for guidance. Although the video is for an Incredible 2 there are only minor differences. I found a replacement Port that requires soldering on the internet for under $2. The whole piece with ribbon and screw mount that doesn't involve soldering is available for under $3. Before I open the phone, order the part, and get out the soldering iron I want to make sure there are no known issues or fixes. At what point is HTC responsible for selling a faulty product?
     I notice there are multiple posts about the HTC Incredibles' power problem with no answers other than, "Try a Hard Reset" or "Delete the last app you installed" by VZW Staff. Then the topic gets Locked for some reason! One post had over 10,000 views! As other people have replied, you can't reset or delete what you cant Power On.
     Does anybody have any suggestions other than a Class Action Suit? My "New Every Two" isn't up until July 2014, I've been using an old LG flipper for a few months and it is very annoying considering the amount of texts I send! I've been with Verizon for over ten years now and I am unable to find ANY loyalty from Verizon! I can get no love even though it's well over $10,000 I have spent with this company! Makes me think a little harder on where MY loyalties lie.

Did you ever get your phone to power on? I've had this issue off and on for months. Of course Verizon cannot help. What is the trick to get the phone to charge and come back on? The battery is new and the phone was working fine as long as I did not allow it to die, but it died today before I could place it on the charger. And as always, it hasn't come back on.

HTC Incredible - Screen won't awake.

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