HTC Mobile stopped connecting to Home hub

Hi,
My HTC andriod mobile was connected to my home hub but suddenly stopped working?  The home hub shows up on WiFi listings as an excellent strength.  When I try to connect it says obtaining IP address and then authenticating ........ then eventually says unable to connect due to poor signal and then goes back to obtaining IP address etc..... 
My homehub works with other devices - just not my phone and now it's done the same to my husbands phone argh!
I have tried resetting hub and turning off phone a million times and am lost!
Can anyone help please?
Thank you
Mandy x

Have you tried a factory reset - recessed button on back with paperclip and wait till light flash
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • HT1212 After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub.  I have tried everything I can think of to get it working again but to no avail.  My desktop computer still works through the same hub

    After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub although my desktop computer still connects.  I have tried everything I can think of, including suggestions off Google/You Tube but nothing makes any difference.  Any ideas.  Surely it is not fit for the scrap heap after two years, but is clearly no use as it is.

    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out".  Can anyone help me?

    Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out".  Can anyone help me?
    G

    Go into your router's page and disable password protection and try connecting again.

  • My IPhone and iPad stopped connecting to home wifi. Other devices still connect.

    My Iphone and IPad just stopped connecting to home Wifi; other divices still work including my IMac

    Try resetting your wireless router and modem.
    Disconnect the wireless router from the power source followed by disconnecting the modem from the power source. Wait 5 minutes followed by reconnecting the modem to the power source and allow the modem to completely reset before reconnecting the wireless router to the power source.

  • IPhone 5 WiFi Stopped connecting to Home WiFi

    So as of a few months ago, my Iphone 5 stopped connected to many WiFi networks (hotels, Free WiFi etc). I thought this was a network load issue. As of about a week or so ago, it stopped connecting to my Home WiFi.
    I have tried EVERYthing. Reset network settings. Reset router. Power cycled both several times. Hard wipe and restore. Static IP. Changed password of network. Changed SSID of network. Changed WiFi version. Changed Channel. Changed security settings of network (WPA/WPA2/WEP). Another iPad running older versions of the OS has no problem connecting to the network and neither does the MAC and a samsung galaxy.
    It still does not work on SOME networks. It DOES WORK on enterprise networks and other places.
    I went into the genius bar this am - RUDE customer service. Didnt understand the problem. Brought the manager over and he didnt have a solution either. I am hoping someone on the communities has an answer.
    Thanks!!!

    I'm having the EXACT same problem!  My iPhone 5 used to connect easily to our and every other network till about a month ago.  Now it rarely connects and if it does, is showing speeds of 0.25/0.25 Mbps.  There is another iPhone 5, two 5c's, an old iPad, and several computers at our house and NONE of them have a problem connecting. I read about this problem on another forum, tried all the suggested fixes and nothing helps.  Genius bar is the next stop.  I'll let you know what they say...

  • Cannot connect to Home Hub Manager

    Cannot connect since I renamed my 2.4 GHz and 5 GHz channels.
    I used a space and bracket which I don't think works - i.e. BTHomeHub (2.4GHz)
    However I cannot now access the Home Hub Manager to rename the networks.
    I have tried to access via:
    api.home
    192.168.1.154
    bthomehub.home

    I suggest you try a factory reset of the hub
    http://bt.custhelp.com/app/answers/detail/a_id/113​86/~/how-do-i-reset-my-bt-home-hub-to-its-factory-​...
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • Mac won't connect to home hub

    I am trying to connect my MacBook pro to my bt home hub but despite entering the correct password I am told I have no Internet connection. The wifi sign in system preferences is orange, and says I have a self assigned ip address. The hub is working on other devices in the house. I have tried both apple and bt and neither can help!!

    Hello Androo1963,
    Thanks for using Apple Support Communities.
    From your post I understand you're having issues with joining your home Wi-Fi network with your iPad.  Please do the troubleshooting in the article linked to below:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Take care,
    Alex H.

  • Re: Wireless printing stops working with Home Hub ...

    I have had to fix a few clients home networks and was perturbed to find there is a pattern between the new home hubs and existing wireless printers.
    I too found no logical reason why the connection would drop or go twilight zone. I searched after fixing a couple of these sites and found no conclusive methods from the more senior site members posting suggestions.
    I agree that it is a bug with the HH firmware or a setting that you should be able to tweak is not available to band-aid over the underlying issue.
    My working method was to manually set the channel in the router from the auto setting. Pinging and communications seem to flow both ways and the printers work straight away once the settings have been applied.
    I would love to see a proper response from a BT representative as with some areas of the U.K there is only BT as an option (for broadband) and by ultimately having a HH router that behaves in this fashion is just poor. I think BT need to recognise the issue and investigate from some customers home networks to understand the issue.
    Any update that sheds some light on this is welcome!

    I have a HH1 with a mixture of hard wired and wireless connections. The hard wired ones all have static IP addresses, however I do not use the DHCP server on the home hub, as that is a function of one of my wireless access points.
    My printer is connected by USB to my server, but I never have any issues communication between wireless devices, and  Ethernet connected ones.
    Did you delete the printer from the home hub DHCP table, before giving it a static IP address, to avoid any conflict?
    Maybe its an issue with the HH5? You will have to see if anyone else is having problems.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Finding hard drive connected to Home Hub on Window...

    Hi all,
    I've connected an external hard drive to the USB port of my Home Hub 5. It's detected fine and when I go to Run and enter: File://192.168.1.254 it opens the hard drive without any issue.
    Is there an easier way to access this though, or some way to make it appear in My Computer, or something similar. Whilst I'm happy to use this feature, others in the family could get confused and I'd be much happier if it appeared in their Shared Documents or My Computer section. Is this possible?

    I haven't tried this but could you not put a shortcut on the desktop which would allow you to access it that way.

  • MacBook 10.6.8 Stopped connecting to home wifi

    I've read similar forums but can't seem to master this no matter how many steps I take. About a week ago my Macbook stopped connecting to out home wifi. It connects to neighbors and public wifi connections without a problem (how I'm posting now-local open wifi network). We called our ISP and and they came, replaced the modem, and still it won't connect. It shows that I am connected but it will not recognize when I attempt to connect. With Chrome, I keep getting the "Receiving host" error so I've tried researching that. But with Safari or Firefox it won't connect. Regardless, I've tried Open DNS, I've deleted all my prefered networks, I think I've tried every possible step I can find. Any suggestions?

    Try the basics first:
       Change your router channel number.  Most times this works & is all you have to do.
    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.
    System Preferences>Network
    Click the Assist Me button.
    In the next window that pops up, click the Diagnostic button & do the necessary.
    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT4628  Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    Manually provided DNS server addresses are higher priority than DHCP's
    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
    ============================
    What to do when you can't connect to the Internet
    Also, run the Airport Utility app which is located inside the Utilities folder.
    =====================
    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.
    If using Apple's Airport, please re-post over in one of the AirPort Forums.

  • Iphone 4s wifi suddenly stopped connecting to home network

    My iphone 4s suddenly stopped connecting to my home wifi 2 weeks ago, now it won't even bring it up on the list of available networks. I have tried resetting network settings, have tried manually connecting but it says "unable to locate network". Why would this all of a sudden start doing this when I have had this phone for over a year. My husbands iphone 4 has no problems whatsoever and connects to our home network just fine so I know it is not the router. This is so frustrating

    I'm currently suffering from this problem as well. If you or your husband can get your iPhone open, there may be a screw in the upper antenna area of the iPhone that is loose (this screw grounds the antenna to the chip/mainboard).
    http://www.iphoneshopusa.com/blog/wp-content/uploads/2012/04/top-shield-iphone4- wifi-problem1.png
    It's pointed out in the image above. Many have tightened the screw and said their Wi-Fi optimally again. Having a phone for a year does mean a lot of wear-and-tear: dropping, vibration, heat, all accumulate so that the delicate components inside get knocked around and, in this case, loose. Try this method! (If you can, of course.)
    Good luck!

  • Problem connecting to Home Hub 2 with a Kindle Fir...

    My parents have just bought a Kindle Fire HD and I'm helping them set it up, but I'm having to do it via Skype video because I live a long way away. This is their only wifi device; their PC is connected to their Home Hub 2 via Ethernet cable.
    They've got wifi connectivity, but when they try to access the internet on the Kindle they always get directed to the BT Fon login page. Would I be correct in thinking that this is because they're actually connected to *somebody else's* Home Hub 2 in the same street? My parents left the SSID of the Home Hub as the factory default, and that's what they looked for in the list of available networks, so presumably one of their neighbours also has a Home Hub 2 and also hasn't changed the SSID?
    Solved!
    Go to Solution.

    AVR2 wrote:
    OK, interesting. So each hub broadcasts two separate SSIDs? I'm sure they said they were connecting to "BTHomehub2-NHRR"
    Yes, that is the case, unless they opted out of BT wifi/FON. If they never intend to use any of the free BT hotspots when away from home, then opting out will remove those extra SSIDS.
    The automatic connection to BT FON is a common problem. On most devices there is an option to "forget" the BT FON/BT wifi connections, and the device should not re-connect to them.
    See if you can get them to do that first, then try and reconnect to BTHomehub2-NHRR, entering the wireless key when prompted.
    Do they have any other wireless devices connected to the home hub 2?
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Laptop takes ages to make connection to home hub

    Whenever I start my laptop (including waking up from power-save modes), it attempts to reconnect to the hub - and fails. Eventually, it will find the connection, and then all is well, until I shut it down again...
    I can't seem to do anything to speed up this process - this morning it took an hour before I had a connection, though it's probably half that on average. Other laptops and desktops connect straight away.
    I'm using Vista, the desktops are XP, other laptops are XP and Vista, all connecting wirelessly to Home Hub 2. The errors I get are invalid key (which it clearly isn't) and timeout. Usually, mine is the only computer switched on, so it's not competition from the others. The hub itself is fine, and onward connections to broadband and the phone line (landline & broadband talk) are normal.
    I was also getting random disconnects, but I found something on the net that suggested I disable wireless power save on the laptop - and that seems to have sorted that one. Is there anything else I can try?
    Solved!
    Go to Solution.

    DS wrote:
    I wasn't too sure if that would help
    What about this?
    Also have you tried setting the hub so it allocates a fixed ip address to the problematic laptop?
    You might find mutliple enteries for your laptop in your hub manager.
    My PC and Laptop are set to 192.168.1.100 and .200. This keeps them 'out the way' from other ip addresses.
    I'd say the best bit of advice on the guide from jarviser is to remove all the Bt software if you have it installed and let windows manage your wireless network. Does a much better job, personally I never use and wireless management utility that comes with any wireless adapter or laptop/PC, I find that they are all unreliable.

  • Connecting 2 home hubs across long distance wirele...

    We are renovating a house. The phone line and HH3 are sited in a shed/office 60-100 feet away from the house. We ran a separate power line underground from the house so the electrical circuits in the house independent to the office/shed. I may move the phone line into the house but, as it stands, I need to connect a second HH inside the house, plugged into the phone line but I hear there could be complicated connection issues.
    I do have a Netgear range extender that plugs into the electrical circuit but given they are independent would this work?
    Can someone advise me, please. Must I use a second BT hub or another make? If so, must it the same HH3?
    I have checked the Home Hub folder and cannot find any mention of a 'slave' router.

    A home hub cannot repeat a wireless signal without a direct cable.
    BT have a number of solutions on this page BT Connected Home
    Provided the shed is still fed from the same house distribution box, then Powerline adapters normally work fine.
    Ideally, you could run an Ethernet cable out to the shed, as that would work the best.
    There are other options on my website.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Wirelessly Connected to Home Hub 3, Cannot Get Int...

    Hello,
    BT Infinity installed on 6th June Home Hub 3 (type B).  Previously on BT Broadband.
    One laptop computer connects to the hub but will not connect to the Internet wirelessly (connects wired).  Running Windows 7.  Cannot surf, Skype.
    Have been on to tech support (for hours!) they tried all the usual (change channel, update drivers, took control of laptop remotely, everything possible done).
    Still not working, although did get a very brief sporadic connection.
    Computer in question (Samsung Netbook, "n" connection) worked perfectly on old BT Broadband, works out of the house on wifi connections.
    Has anyone had this problem?  Are there any solutions?
    Thanks.

    Hi guys you most likely have this solved already but just incase I have recently encountered the same problem with my 'netbook'
    I have tried everything from installing new drivers to creating a 'disable' registry key for IPV6 .. The way I solved this and hope it works for you was...
    Go to you your sharing point and open wireless network connection.
    Click properties
    In the dialogue box uncheck 'internet protocol version 6 (tcp/ipv6)
    Then above it click 'configure'
    Another dialogue box will open informing you that you have made changes.
    Click 'yes'
    This will open up in my case 'RealTek' driver.
    Click on 'advanced' tab
    'Wireless mode'
    Go to right hand side of dialogue box and select 'value' drop down box
    Select 'IEEE 802.11b/g'
    These deselects the 'n' router aspect as I believe our network adapters can't function with this.
    Now click 'ok'
    Let computer re-connect to router.
    Now try opening web pages.
    Problem solved (",)
    Hope this helps guys.
    If you want to disable the IPV6 through registry I will put up details on how to do this but I believe this should suffice.

Maybe you are looking for

  • How can i restore my new macbook pro. Lion is installed from the beginning, but I have no cd. What am I suposed to do?

    How can i restore my new macbook pro. Lion is installed from the beginning, but I have no cd. What am I suposed to do?

  • What is exactly stored in the Backup ITunes files for the IPhone?

    I am thinking about allowing iphone connectivity via Active-sync in our Exchange 2007 environment. I am familar with the intergration and management of Active-sync with the Iphone however, I do have concerns with the backup feature on the ITunes soft

  • 6230i first time isyncer

    Hi I've just bought a Nokia 6230i (which is listed as a suppoeted phone on Apple's Isync pages). But although I can communicate with the phone over Bluetooth the option to synchronise with Isync is not available. Anybody know what's going on? I don't

  • Sqlldr - loadlogs.pl

    anyone knows abt the sqlldr ? becos i am using loadlogs.pl to load my log data into tables. i open the scripts it uses the sqlldr. but didnt see anyy insert statement inside..anyone can give ema gudie for this loader works? how does it actually inste

  • NVIDIA Card on W700

    I hooked up two new 24" LED monitors to my W700 docking station; one to the DVI port and one to the Display Port via  DP-DVI adapter and they run in the W700 Extended Mode.  They are very bright so I turn them down vis the NVIDIA Control Panel and so