HTC One and Verizon Fail

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See HTC One and Verizon Fail <<
Message was edited by: Verizon Moderator

Every company has different phones and features...vzw has plenty of phones with an fm radio.. It never hurts to do a little research when buying a big ticket item like a $600 cell phone...

Similar Messages

HTC One, Blue (Verizon Wireless) UNLOCK

Hi
Am interested in buying HTC One, Blue (Verizon Wireless) from Amazon with the below specs.
Factory Unlocked for any GSM SIM Card
Qualcomm Snapdragon Quad Core Processor
4G LTE
Beats Audio
HD Display
Can anyone confirm if this phone is already unlocked and can be used in Africa Specifically Ghana on any GSM network?
Thanks

Good morning, kwabesei
That is a very good question, and that is also a great device. I am showing that you are able to use the HTC One while traveling to Ghana. If you were to use the phone while traveling outside of the United Stated it will have International rates. I do show that the per minute rate woudl be $2.89 per minute. Text rate would be $0.50 to send a message and $0.05 to reveive. The data rate is what will add up real quick. That would be $20.48 per MB of usage. I would suggest if you are going to use data to have it hooked up to wi-fi when ever you can. You can take a look at the full rate by following this link: http://vz.to/17KseUf If you have further questions please feel free to reach back out to us at anytime.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Defective HTC One and TERRIBLE Service from Verizon

Monday evening my phone stopped charging and started going into car mode whenever I plugged the phone in. It was getting close to closing time so I headed over to a local Verizon store. I was in Boston and away from my awesome independently owned Verizon store so of course I proceeded to wait for 25 minutes for someone to help me. Eventually someone helped me and he was actually quite helpful. He did a soft reset and the phone seemed okay. He told me that if I had the issue again to just call up and they'd ship me a warranty replacement. Two days later the phone began going into dock mode and the screen was flickering between dock mode and whatever I was trying to do. I headed over to the same Verizon store because I was unable to call the warranty center on my defective device. When I got there, after waiting yet again, I dealt with an extremely rude and exceptionally useless employee. I told him that I was there because I was unable to call Verizon on my phone yet after he couldn't go through the warranty process on his ipad because the HTC One is 'too new' he handed me a phone number(which I already had) and said there was nothing more he could do for me. Frustrated I left to call Verizon. Luckily my phone felt like working now and the employee I dealt with insisted I do a hard reset before they send me a warranty replacement even though everyone else had ensured me it'd be an easy process. Eventually I was able to do the reset later that day and the phone was okay for a day, but then the issues reappeared. Last night I called Verizon and they told me that I won't receive my replacement until MONDAY. My phone is on my family's family plan, but I'm honestly considering leaving Verizon personally after this and hopefully I'll be able to sway them as well. We've been Verizon Wireless customers for 10+ years as well as FIOS and business customers for a long time and Verizon's handling of this situation was beyond poor. To make matters worse, now that I'll be waiting four days over the weekend for a replacement, the One seems to be getting worse - this morning it took a three soft resets, one hard reset, and two more soft resets to get it to charge. Good luck with this phone guys.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Broken HTC Incredible and Verizon service update

Here is what has went on. Sorry for the length.
My first post:
Great phone for the 22 hours it worked.
I got my Incredible May 10th, it died May 11th.
Then it stopped charging, the battery goes dead. Red charge light on, green battery icon on top of screen has little lightening bolt thru it. Green indicator moves back and forth like its charging. Tried removing and reinstalling battery. Sometimes it charges until red light turns green, then its dead within an hour, with the phone completely shut off, not sleeping but OFF. All while still plugged in.
Tried supplied wall charger, Verizon car charger. All the same.
Tried a new battery they sent me. It acts the same.
Took it to the local Verizon store, they said its broken too.
They ordered me a new one on the 17th.
3 hard resets, 3 sessions with tech suport over as many days. Told I will have a new phone June 9th. 30 days after it broke. Just in time for my 30 evaluation period to end. I can have one extra week they said, my how gracious. I dont have the equippment but the time expires just like if I did. They also made me pay another $212 dollars to order the replacement phone. I it get back 2 weeks after they recieve the broken one in return.
Back to my totally reliable Blackberry tour.
I was told by the last tech guy that thats life. Its not Verizons problem its HTC's problem and I am out of luck as far as extending eval time. Or any considerations at all.
Lets see, its Verizons equippment, but not their problem. I got if from them but its not their problem that its junk.
I'm unlucky and thats my fault, they see no liability in my bad luck.
He also said you should never buy a newly released product because they always have problems.
All 3 also said they have not seen or heard of any problems at all with the Incredible.
I must be the only unlucky person in the whole world.
The **bleep** thing worked for a day, one day.
They also said that if there was a refurb available I would get that as a replacement and not a new one so I am lucky there is not a refurb.
Are you kidding me, a phone breaks in one day and they would replace with a refurb????
I work in customer service, I would be fired if I went anywhere near where Verizon is going. "Were sorry for your bad luck" ,"Dont buy newly released equippment", "Its not our problem" , " You only derserve a refurb phone" that doesnt cut it.
My phone didnt die, Verizons phone died. Period.
I could understand it if it died 4 weeks after I got it. I could see their point after that long. But the next day, get real Verizon???
Frustrated, disappointed, angered, in utter deblief.
The best network, sure. The best customer service, far from it.
Their reply:
I would like to apologize for the malfunctioning equipment and the poor customer service that you were provide. I will definitely forward this to the correct correspondence to be reviewed. Our Certified Like New phones are tested and guaranteed like new as if you received them straight from the manufacturer. Brand new phones, maybe 10% of the entire inventory are tested for functionality, so it is possible for a bad one to slip out every once in a while. Since you have already purchased a new one and have to wait for it in the mail, I can see what we can do to have your 30 day guarantee extended longer than a week. May I have you mobile number and full name? Please allow me some time to review the account and get with the necessary contacts to see what I can make happen from my end.
Then after 5 days I had to sent a why didnt I hear anything message.
Then I get this response:
I do apologize and thank you for your patience. I did have my superiors work with your account, however they have advised because you have already accepted the agreement with customer care, we won't be able to go over their agreement.
My respone to them:
I didn't accept their agreement! Oh my god!!
They didn't give me what I asked for or help solve my issues.
All I was told is what they couldn't do. As well as wouldn't do.
As well as everything I put in my post.
If you're talking about the month to evaluate the new phone.
They didn't give me a choice. What was I supposed to say "naa I don't want an extra week"?
I asked forcefully for my full period, without being irate.
I was told there was no way anyone was going to do that for me.
How in god's name can you say my evaluation period is up when your equipment failed in 22 hours and you could not supply new equipment to evaluate?
How can Verizon take that stance in good faith????
I know now Verizon does not care about one account.
At least mine, on any level.
I will change my stance if you could tell me one thing.
How is any of this my fault?
Why am I being penalized?
Am I wrong here people???

i am only posting this to present another side (of the htc di....NOT verizon....lol). they should give people 30 days from when they get the replacement....not the broken one they got initially. anyway, most of the people that come to forums do so to resolve issues, problems, etc. look at all of the threads. they are people with problems, complaints, or questions. they sold 100,000 incredibles in the first few days it was available. and yes, a handful of them have issues. i'd be willing to bet that 7 months ago the forum was filled with brand new bunk moto droids, and that a couple years ago there were at&t forums that were filled with bad iphones recieved. i'm not excusing it. i'm just saying it's brand new and there will be bugs with brand new devices....and some that are just flat out broke. but it seems that 99,000+ of them are just fine. i've been with verizon for ten years and have had no problems. even got some early upgrades. it's a shame that their service appears to have gone downhill, but it's no better with the other carriers. i've just seen a handful of people here that desire to change carriers....and that's fine. but i also suspect they will come across the same bad service once in a while no matter who you go with. this forum is similar to anything else....when you have a bad experience at a restaurant you want to call the manager....nobody calls the manager or visits the forum to tell you how great their service was that day.

TS1389 Hi, I am Natalie Prince and I opened my Itunes account in 2006 when I got my Ipod. I purchased lots of music. Over the years I haved changed computers and phones. I now have an HTC One and I want all the songs from my old account on it.

I think I had an old itunes id. When I go to Itunes on my program list all of my music comes up, there are probably a hundred or two songs. But it never let me burn them to anything other than my Ipod. I changed my password so now when I pull up my account there is no music. Can anyone tell me how to find my old account and then copy that music to my HTC One.?

elkelawdog wrote:
I think I had an old itunes id.
Either you did or did not. Do you not remember?
elkelawdog wrote:
But it never let me burn them to anything other than my Ipod.
Media is not burned to iDevices. Burning an iDevice would destroy it.
Why will iTunes not allow you to sync media to the iDevice? What happens when trying to sync media to an iDevice?
elkelawdog wrote:
I changed my password so now when I pull up my account there is no music.
Changed password to what?
Pull up what account?
What does this have to do with iTunes?
One does not pull up an account to access their media, they simply launch iTunes.
Changing a password has nothing to do with accessing the media on the computer when one launches iTunes.
What is the actual issue that is occurring?
elkelawdog wrote:
Can anyone tell me how to find my old account and then copy that music to my HTC One.?
iTunes has nothing to do with putting media on a non-Apple device.

Htc One and smartwatch 2

Hello there. My new SW2 will not connect to my HTC One, which is on Android 4.3.
Every time I try to connect and install the software from smart connect I get the message "different certificates of host app and smart connect. Host app cannot start."
What can I do?

Have you installed the SmartWatch 2 app needed https://play.google.com/store/apps/details?id=com.sonymobile.smartconnect.smartwatch2&hl=en - Try that app then try connecting your or pairing your watch to your phone
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Multiple Issues with HTC 8X and Verizon Doesn't Care

I have had this phone for three months and had this issue the whole time. Searched Verizon and Windows forums and found the same thing. Only Verizon HTC 8X having this issue. On top of that I am now having hardware issues. Phone SIM not showing up as connected and have to restart or re-seat the SIM. Battery life has gone down drastically. Overnight charge gets me 11 hours tops without using my Data plan with WIFI off and other major apps closed out. Shouldn't have to do that to utilize features on a smart phone. As soon as I begin using my data plan the 11 hours is cut in half. Not to mention if I use the phone for GPS navigation it gets drained in 30 minutes to and hour. Then the software is now freezing. Either freezes completly and have to restart or applications i try to open, stall and then go back to the start menu. I have to then power off the phone which freezes and 15 minutes later powers off. 3 months into the phones contract. Ridiculous. Bought from Letstalk.com and they told me I am SOL. 14 days for return and 30 for exchange. Go see HTC. HTC says i'm SOL. Go to Verizon and get a new SIM. Factory Reset the device as well. If that doesn't help, ship it to us and we will repair. Are you kidding. I am a consultant for a major merger and acquisition company that deals with infrastructure practices all day. Send you my phone for repair on a 3 month old phone. Are you kidding me. Finally talked to Verizon. They are not consciously aware of the HTC 8x missed call three beep scenario when it has been on there forums since December of this year. With all my issues they told me I'm SOL. I don't want to send it in for repair. That is ridiculous. What will that solve. A couple of the issues. What about the three beep issue the has plagued me for months. A refurbished of a different model from two years ago, no thanks. I received a new phone three months ago. So you wanna make it my fault and tell me here take an iphone 4 from two years ago from 300 dollars. I am furious with this and want to proceed with making sure this lack of decent service for an issue like this is resolved and others don't have to face this type of treatment. I paid good money for a smartphone with reliable service. So far i'm being told to bend over and take it from everyone. I feel that the three beep issue alone is a breach of the contract I have with Verizon and I should be able to constitute that right and terminate this disease.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

HTC One M8 Verizon Messages problem

We had a problem with not being able to send and receive text messages from Iphones. That is now fixed thanks to Apple. But since day one part of my individual text messages will become a group message. I can text my daughter and when I hit sent it will add 4-5 other people and make it a group. Any ideas of how to fix this. I have had this phone less than a week.

We definitely want to help look into a solution, Davidb910. The device is covered by a one year manufacturers warranty. If all warranty qualifications are met you would be sent a Certified Like New Replacement. http://vz.to/1kezjCV
To confirm, you're using the Verizon Messages app and not the pre-installed application? Have you recently cleared the cache from the application? Settings > Apps > Manage Apps > All
YosefT_VZW
Follow us on Twitter @VZWSupport

Has anyone gone to europe with an htc one and used a prepaid SIM there?

I will be going to Europe (france and spain thus far) in september and would like to be able to use our smartphones. I hear that outside of the USA, if you purchase a prepaid SIM (they run like 10euro for 1000/1000/2gb) it will work just fine. Can anyone verify this?
Thanks!

jltravels,
It sounds like you are going to be visiting some beautiful places! We would love to make sure you are able to use your device while traveling. To find out all the information regarding traveling and using your device while outside the USA reach out to our Global Department http://vz.to/1eyPfPp
LindseyT_VZW
Follow us on Twitter @VZWSupport

I have a HTC ONE and am getting a continual message of "Google has stopped working", cancel or send report....I checked the app and can't find anything weird, what's going on???

Help with google +

Thanks for the additional details mnslider. Let's make sure that we figure this out. Is the device software currently up to date? You can check by going into Settings, Software Update, and Check New. As well you would be able to uninstall or clear the data and cache for that application to see if that would help. As well you would even be able to disable the application all together. Does the Google Play store state that Google requires an update? Take a look here to see how we can try to uninstall or clear the application data http://vz.to/1rUms7V.
AdamG_VZW
Follow us on Twitter @VZWSupport

Why wont verizon have a version of the HTC One?

I know this has been talked about...and that most everyone out there is all hyped up about the next samsung galaxy, but as soon as the HTC one came out i was glued to it... until they announced the carriers. No Verizon version. WTH?? Im telling you BIG RED...you have two choices now that my contract is almost up. You either a) announce some stupidly named droid device that is very much akin to this HTC one...(maybe with a better battery)...or b)i will switch to sprint and say...bu-bye
Title edited by: Verizon Moderator

verizon dont like carrying phones that other carriers carry. the galaxy s 3 and note 2 are exceptions because the market share for those devices are big so they would lose big time money not to carry them..
verizon prefer manufacturers to make exclusive verizon phones EX: HTC DROID DNA... SAMSUNG DROID CHARGE MOTOROLA DROID LINES.
samsung put its foot down last year by making the SGS III identical across all US carriers. verizon had no choice but to swallow the pill. good for samsung now HTC its trying to follow samsung steps. verizon feels that they wont lose much money by not carrying the htc one
NOW HERE IS THE REASON WHY VERIZON DECIDED NOT TO CARRY HTC ONE.
Imagine verizon advertising the HTC ONE in a TV AD ..... why would a new customer get and HTC ONE from verizon when that same new customers can get it from t mobile and save big time money over the course of 2 years??
verizon only like phones they can tout as exclusive.
hopefully the HTC DROID DNA is the last droid phone we will ever see.
If manufactures start selling the same device year after year across all carriers... Carriers like verizon will lose its stranglehold in the industry. THIS IS WHAT WE WANT.

HTC One M7 ... How to use in FRANCE with french Sim Card ?

Hello,
I'm french and I was in US for few month ... I bought and used an HTC One M7 Verizon with a prepaid card and everything was OK.
Now i'm back to FRANCE and i would like to use it with a French SIM Card.
The sim card is detected by the phone but the thing is that only work on Edge ... no 3G or 4G ... so i can call or received call with Edge but no way to go on internet as i don't have 3G.
The french sim card is 3G-4G ready ... is there something i can do on the phone configuration to have 3G/4G
Thanks a lot for your help

Hello zorin!
I can understand your desire to use the phone you recently purchased on the network in France! All of our 4G LTE phones are automatically unlocked for international use. However, they are designed primarily for use on the Verizon network, and it is possible that they will not work to their top performance capabilities on another network.
You can reach out to HTC to find out if there are any other options for getting your device to work bettery in France. HTC can be reached at 866-449-8358.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

HTC One Wi-Fi Connection Issues - Please help!

I need major help!
I am currently on my third HTC One, after two attempts at a solution, and I am still having the same problem. Here it is: I will connect to my Wi-Fi at home, successfully browse a few pages online, press the power button to put it to sleep, press the power button again to turn it back on, then see (in the status bar) the Wi-Fi disconnect then reconnect, try to browse more pages online with no luck because the connection does not work. The only way I can consistently get Wi-Fi to work on this phone is after waking up my phone from sleep I have to turn Wi-Fi off then back on to re-establish the connection.
I've check my settings extensively and changed a few defaults in an attempt to get this to work. Here are my settings currently: "Keep Wi-fi on during sleep" - Always; "Wi-fi Frequency band" - 5 Ghz only; "Wi-Fi optimization" is checked; "Best Wi-Fi perfomance" is checked. My Wi-Fi password was entered correctly and I am currently writing this on a laptop connected to the same home network.
I am at my wit's end. I just want this beautiful phone to work properly. Are there any suggestions as to what might be causing this and how to fix this situation? Or am I doomed to an endless cycle of HTC One exchanges until I find one that works? Please help! Thanks.

It seems that rebooting worked for you. That's great!
Here's what happened to me:
I purchased two HTC One phones, one for me, one for my wife. Both could not connect to my 2.4GHz wifi router. I did all the usual steps, reboot router, change password and reboot, switch from 128-bit encryption to 64-bit encryption and reboot, etc. Nothing worked.
The problem: Android 4.2.2
The solution: Upgrade to Android 4.3 (Jelly Bean) via the [Settings] - [Software Update] - [Check New] menu
But how to upgrade when you cannot access WiFi? Call Verizon. They will either temporarily extend your data plan to allow you to download the massive 500MB installation package or work with you to put the update on a laptop where you can then transfer it to your SmartPhone via the memory card, or over USB.
This is not meant as a plug for Verizon, but I must say the technical folks are pleasant, patient, and very capable. And now my HTC One, and my wife's, are happily communicating with many different WiFi routers both 2.4GHz and 5.0GHz. (Notice picture of two smiling people riding horses into the sunset)
Hope this is helpful to the next HTC One customer.

HTC One M8 - Apps crash, phone reboots, freezes on lock screen

I have an HTC One M8, got it in June. It is my work phone. I was reading a news article in Chrome this morning and Chrome crashed. I re-opened it, crashed again. I re-opened it, crashed again, and then the phone rebooted on its own. It got stuck on the Verizon boot screen for several minutes. I held the Power + Vol Up buttons to force a restart. The phone rebooted. Now my apps are routinely crashing and the phone is rebooting on its own. I haven't been thrilled with this phone anyway, but now I've had it. Had anyone else had similar issues? Anyone from Verizon that can offer some assistance?

Try clearing the app cache:
Clear App Cache The all new HTC One (M8) | Verizon Wireless
Or wiping the cache partition (you will not lose any data or settings):
Turn off the device.
Press and hold the Volume Down key.
Press and release the Power key to turn the phone on.
Continue holding the Volume Down.
Release the Volume Down key when the three Android images appear on the bottom of the screen.
Press the Volume Down key once to move the cursor from FASTBOOT to RECOVERY.
Press the Power key to begin the wipe.
The device displays the bootup screen followed by a phone with a red triangle.
Press the Up Volume key and Power key at the same time.
Press the Down Volume key three times to select Wipe cache partition.
Press the Power key to initiate the wipe.
Wait until the phone displays Cache wipe complete.
Press the Power key to select Reboot system now.

HTC One M8 Led notification light

just got the new HTC One and the led does not flash when i get a notification like a text or email. all those options are checked in the settings under Display

Safe mode test completed using app "LED Tester" (as Light Flow couldn't be found in safe mode although App Manager indicates it is installed). LED did not work on any color chosen.
Just to make sure all of my attempts to solve are in this thread:
ensured all notification setting were set as per B33 link above and tested with Light Flow and LED Tester
never tested with charger plugged in
factory reset, clearing everything that was installed and avoided setting up Google creds so as to not install apps from my profile and tested with Light Flow and LED Tester apps
safe mode and tested with LED Tester
To date (took delivery 2 days after VW made online purchase available to the public) the only time the LED has illuminated is when charging showing either orange or green (depending on charge state).
BTW, thank you AdaS_VZW for proactively reaching out to help. Very happy with that!

HTC One and Verizon Fail

Similar Messages

Maybe you are looking for