HTC One M8 Issues

HTC
One M8 (2014 Model)
HTC One_M8
Android 4.4.2 - HTC Sense 6.0 (Stock ROM)
Carrier - EE, handset is locked to the network.
Skype version 4.7.0.43514
I have found a number of issues when using Skype on the HTC One M8. If you are playing Music on the device and someone calls you, for about 2 seconds into the ring Skype will make the Music you are playing quiet whilst the Ring Tone takes the higher volume. After this 2 second period the Music will continue to play at the same volume as the Ring Tone is playing at until you either hang up or answer. If you hang up/don't answer the call and continue to play music, after around 2-5 minutes the top speaker on the HTC One will stop working. The only way to fix this is by signing out of Skype and closing the application, then signing back in. The top speaker will not work for ALL applications, so even if you stop playing Music from the applcation you were using and switch to another, the issue will still persist.
Another issue I am having, is trying to send files. Whenever I try to send a file from my device, when the reciptent accepts it my phone will still show "Waiting to accept", but it gets worse. I have only been able to send a file when clicking "Take Picture", otherwise if I try to select a local document or picture to send to a contact I get an error message saying "File must be saved on device" when it clearly is saved on the device, otherwise I would not be able to select it.
I have tried this on multiple HTC One M8 handsets, and have been able to reproduce on all.
Another minor issue, though I believe this to be releated to the background task killing in the M8 software, is that sometimes if I am logged into Skype on my phone (I have the notification enabled on constand) sometimes it will disconnect, and so all messages/calls will not be recieved until I manually open the application. Note that the status in the top left of my notification bar does not change, it shows me as logged in. But when I scroll the bar down and click on Skype to go to the application the application will flash and log me back in and then all my messages will come through at once.
I hope you are able to fix these issues ASAP.

My Skype acts very weird. When in use it would allow about 10 to 15 seconds working " normal " and then it restarts bidding anything that you've been doing until then, can't text, can't call. I've tried removing it, re installed it, rebooting, nothing works. I use my Skype for work, all my customers use Skype, HTC and Skype need to fix this

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HTC one wifi issue!

Surprise,
once again, I updated my HTC one, this time to Kit Kat and lost any way of connecting to my home WIFI. I have had this issue before, however I am not remembering how to fix this. I have done everything from rebooting my router, computer, and phone. I even did a factory reset on my phone after the upgrade. I have been working on this for HOURS, and am ready to launch my phone into the wall. It recognizes my home wifi network and says secured with WPA/WPA2, it lets choose to connect, but it won't actually connect to everything. It also does not let me "forget" my network... I have tried changing my wireless router to no passcode, and that has failed too. Someone please HELP!

Go into your router settings and make sure your router has the lastest drivers. If it does then change the channel number and change the frequency, set them to some other number and dont use auto setting. Save the changes, then reboot the modem, then reboot the router, then reboot the phone in that order. Even though you have other devices that connect to your wifi, Kit Kat might not be compatable with your current router settings.

HTC One M8 call history timestamp issue

I have waited patiently for several months through a couple firmware updates, expecting to see this issue addressed. However, it seems to have received very little attention or recognition.
Using the stock phone app, any calls prior to the current day do not display the timestamp. Only calls made or received during the current day display the time of the call. Any calls received/made prior to the current day only display the date. Any calls placed yesterday only display simply "yesterday." Long-pressing any entries without a timestamp to select "view history" only displays the call "duration."
A few friends have the same phone on another carrier and their devices display the name, phone number, date and timestamp in the "Call History" and "Phone" logs, even without the need to long press and "View History." They are also using the same stock Phone application. It is quite frustrating to not see the timestamps of missed calls.
The few references online regarding this issue seem to have concluded this is a carrier programming issue, as those on Verizon have the same issue and those on another carrier do not.
Does anyone using a Verizon HTC One M8 not have this issue using the stock Phone app?
Does anyone know of a fix or workaround to address this without installing 3rd-party apps?
Is Verizon planning to address this issue? Have they already?
Whom shall I contact to raise this issue?
Thanks in advance.

Hi Pamela,
Here's how things look.
I can't remember it being any other way on my handset.
Would appreciate anyone kindly confirming (or denying) this is how entries look on their Verizon HTC M8.
(Censored for Privacy)
Call History:
Phone History:
Long-Press entry > View Call History:

HTC One Stock Browser - address bar and Flash player issues

Couple of issues here -- please let me know if I'm missing something obvious. First of all, since the HTC One only has the Home and Back buttons, I count on the application to know when to open a Settings screen or even an address bar. Point that browser at YoutTube or Google+ and tell me how you get back to the address bar. I've found that hitting Back may bring up the address bar, but you'd better be quick about it.
Second, the Flash player doesn't seem to work with some sites. I can play a YouTube video with the stock browser, but it won't play an NPR sound clip. Thoughts? Ideas? What obvious thing am I missing?

First, Flash Player isn't supported anymore. If you have it installed through sideloading, it isn't guaranteed to work all the time.
As for the stock browser, have you tried scrolling to the top of the website to get the address bar to show. I don't have any other ideas since I purposely disabled the stock browser and use Chrome instead. Perhaps you should consider the same.

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

I had the same problem. Here is what worked for me. Open the mail app and delete your exchange account (Settings > Delete Account). Then re-add your Exchange account. After this my Exchange contacts showed up again.

HTC one (m8) sd card issue

i have a 64gb sc card that i got just for my htc one (m8). card worked great and now all the sudden after i took pictures of my daughter getting married it now says the card is unmounted and unreadable. the card never got took out of the phone. what can i do to get the pictures back? any ideas.

This is what I'd suggest as well if you have not Formatted the card pull the card install it in a Reader and pull your pictures off onto your computer then once that is completed reinstall your card into your phone Format it see if will then allow your to take pictures and store, if it won't then the card has went bad..
Just for the asking what kind of Card is it.? Sandisk, or Another.. The card should have Limited lifetime Warranty you might call the Manufacture see if they'll replace it for you..
Hope that Helps b33

HTC One Wi-Fi Connection Issues - Please help!

I need major help!
I am currently on my third HTC One, after two attempts at a solution, and I am still having the same problem. Here it is: I will connect to my Wi-Fi at home, successfully browse a few pages online, press the power button to put it to sleep, press the power button again to turn it back on, then see (in the status bar) the Wi-Fi disconnect then reconnect, try to browse more pages online with no luck because the connection does not work. The only way I can consistently get Wi-Fi to work on this phone is after waking up my phone from sleep I have to turn Wi-Fi off then back on to re-establish the connection.
I've check my settings extensively and changed a few defaults in an attempt to get this to work. Here are my settings currently: "Keep Wi-fi on during sleep" - Always; "Wi-fi Frequency band" - 5 Ghz only; "Wi-Fi optimization" is checked; "Best Wi-Fi perfomance" is checked. My Wi-Fi password was entered correctly and I am currently writing this on a laptop connected to the same home network.
I am at my wit's end. I just want this beautiful phone to work properly. Are there any suggestions as to what might be causing this and how to fix this situation? Or am I doomed to an endless cycle of HTC One exchanges until I find one that works? Please help! Thanks.

It seems that rebooting worked for you. That's great!
Here's what happened to me:
I purchased two HTC One phones, one for me, one for my wife. Both could not connect to my 2.4GHz wifi router. I did all the usual steps, reboot router, change password and reboot, switch from 128-bit encryption to 64-bit encryption and reboot, etc. Nothing worked.
The problem: Android 4.2.2
The solution: Upgrade to Android 4.3 (Jelly Bean) via the [Settings] - [Software Update] - [Check New] menu
But how to upgrade when you cannot access WiFi? Call Verizon. They will either temporarily extend your data plan to allow you to download the massive 500MB installation package or work with you to put the update on a laptop where you can then transfer it to your SmartPhone via the memory card, or over USB.
This is not meant as a plug for Verizon, but I must say the technical folks are pleasant, patient, and very capable. And now my HTC One, and my wife's, are happily communicating with many different WiFi routers both 2.4GHz and 5.0GHz. (Notice picture of two smiling people riding horses into the sunset)
Hope this is helpful to the next HTC One customer.

Help needed with HTC One regarding mic problem with noise cancellation

I picked up an HTC One last week, and so far I am loving the phone. Great build quality, screen, sound - all as advertised.
However, there is one very annoying problem I am having. When I am talking to someone, I can gear them great, but they keep telling me I sound muffled or robotic. I performed some tests, and the problem appears to be something with the dual microphones and the HTC One's noise cancellation features.
Here are the tests I ran:
Typical phone call, with holding the phone as I normally do on the sides and to my ear. Call result, pretty muffled voice. I'd give the call quality a 5/10.
Help the phone as I typically do, but covered the mic hole on the back of the phone. This definatelyimproved call quality. Was louder and clearer, but not perfect. I'd rate it at 8/10.
Help the phone towards the bottom, using my hand to kind of cup the bottom directing the sound to the bottom mic. This was a further improvement in sound quality. Rating would be 9/10.
Help phone as normal, but covered the bottom mic hole. Very low volume and muffled sound. Rating a 4/10.
Talked directly into the bottom of the phone into the bottom mic. This gave perfect call quality and volume. Rating a 10/10!
Talked directly into the mic on the back of the phone. Horrible quality, couldn't hear hardly anything. Rating 0/10.
Speaker phone on, held the phone up and moved it around as I would normally use a speaker phone. Call quality was really nice. Id give it 9/10.
Speaker phone on, covered back mic hole and used speaker phone as in #7. Very bad quality, rating 1/10 for call quality.
Speaker phone on, covered bottom mic and help speaker phone in hand. Really good quality, even an improvement over test #7. Would give the call quality a 9.5/10.
Speaker phone on, placed face down on table. Volume a bit low, a little muffled. Call quality 6/10.
Speaker phone on, place face up on table. A bit worse than test #10, low volume and a bit muffled. Call quality is 5/10.
Based on these tests, I know this problem has nothing to do with the network CDMA connection. It is obvious that the noise cancellation features are a bit too aggressive, or I have some hardware problem with one or both mics.
I question wether its really a hardware mic problem, because on non-speaker phone calls, talking directly into the bottom mic gives great quality. And on Speaker phone, covering the bottom mic makes the speaker phone sound really good. That's why I think there's something going on with the "Sense Sound" noise cancellation.
Is anyone else seeing the same issues? I want to be able to hold the phone normal on a non speaker phone call and get good quality.
Looking for any tips and advice anyone can give. Is it worth exchanging for a new one, as I am still in my 14 day window.
Thanks in advance for the help!

Here are some other threads that seem to be having similar issues:
http://forum.xda-developers.com/showthread.php?t=2262648
http://forum.xda-developers.com/showthread.php?t=2294532

TS1389 Hi, I am Natalie Prince and I opened my Itunes account in 2006 when I got my Ipod. I purchased lots of music. Over the years I haved changed computers and phones. I now have an HTC One and I want all the songs from my old account on it.

I think I had an old itunes id. When I go to Itunes on my program list all of my music comes up, there are probably a hundred or two songs. But it never let me burn them to anything other than my Ipod. I changed my password so now when I pull up my account there is no music. Can anyone tell me how to find my old account and then copy that music to my HTC One.?

elkelawdog wrote:
I think I had an old itunes id.
Either you did or did not. Do you not remember?
elkelawdog wrote:
But it never let me burn them to anything other than my Ipod.
Media is not burned to iDevices. Burning an iDevice would destroy it.
Why will iTunes not allow you to sync media to the iDevice? What happens when trying to sync media to an iDevice?
elkelawdog wrote:
I changed my password so now when I pull up my account there is no music.
Changed password to what?
Pull up what account?
What does this have to do with iTunes?
One does not pull up an account to access their media, they simply launch iTunes.
Changing a password has nothing to do with accessing the media on the computer when one launches iTunes.
What is the actual issue that is occurring?
elkelawdog wrote:
Can anyone tell me how to find my old account and then copy that music to my HTC One.?
iTunes has nothing to do with putting media on a non-Apple device.

Recently started not receiving texts from one person - AT&T user, also HTC One

I recently started not receiving texts from one person. He also has an HTC One (older model) but has AT&T as his provider. We were texting back and forth last Friday morning (11/8) and then he called me and ever since then I have not received a single text he has sent. He is receiving all of mine and we can receive phone calls back and forth, but his text messages are not coming through. We have both tried restarting our phones and I have also tried deleting him as a contact and recreating it however nothing works. I checked to make sure he was not blocked (which I knew wasn't the case since I could receive phone calls from him as well), and even tried turning the "block contact" on and back off. Any solutions would be greatly appreciated. Right now we are using work arounds with google-talk and facebook messenger but it's very frustrated for me to not receive any of the texts that his phone is saying I am receiving.
It had started sporadically over the past few weeks where I would miss a text from him every once in awhile, but now I am receiving nothing. He is the only one that I am having this issue with as I have texted back and forth with multiple others the past few days with no issues.
Thanks in advance for the help!

Hi! I'm also having the same problem. I have an iphone 5 & one person (who also has an iphone 5 but has AT&T as a provider). We had been able to send & receive phone calls & texts until mid-November. Now, we can both give & receive phone calls from each other and she receives my texts, however, I DON"T receive hers. In fact, if I'm in a group text message with her, I don't receive any of the texts that include her, even though I can give/receive texts individually from the others in the group message. The other two in the group message CAN receive both her texts & mine. This is so strange - I was left out of a whole thread of text messages & none of us knew it. They thought they were including me (nothing bounced back) & I didn't know I wasn't receiving them. Since her texting works with both of the others, I'm concluding the problem must be with my phone. Do I have an incorrect setting? I'm not sure what could have happened. PLEASE help!

Problem with printing via HTC one

Good morning
I have a problem with my printer device (HP Photosmart 2575 All-in-One)
When i try to print out from my cell phone i recieved a message at the printer lcd display "operator involvement".
This happened after an upgrade to my mobile phone from sense5 to sense6. The type of my moblile is HTC One Mini.
Before this upgrade everything work correct.
can you help me with this?
best regards

Hello milosath,
Welcome to the HP Support Forums!
I would like to see if I can help out with the HTC printing issue. Ensure the printer is connected to the network via the Ethernet cable, download and install the HP ePrint App and try printing from there.
Getting Started with HP ePrint Mobile Apps<---
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My AT&T HTC One M7 showing up as International after root.

I just got this phone yesterday. It wan't working right so I rooted it to fix the problems. I used Windroid to unlocked Booter, Flashed Recovery with TRWP, and Rooted with SuperSU.I installed custom kernal "ElementalX" and whenever I installed "MaximusHD" it says my phone is a International HTC One. Is it safe to use my USA AT&T Sims Card in this phone? Did I miss something up? or does it read as International after unlocking it? Will I get charged anything for using my Sims Card in this phone?

redpoint73 wrote:
GLIMMERMAN76 wrote:
your cid is still ATT so your fine.
CID has nothing to do with the SIM. CID is only checked when installing official OTA updates, RUU, etc.
You can change the CID to whatever you want, it won't affect SIM use.
Not sure where OP is seeing "international", but Maximus is a international (Euro) based ROM and that is likely where its coming from. This doesn't affect your AT&T SIM usage. I've been using a few different Euro based ROMs on my M8 for a few months now, with no issues.
I was just making sure he didnt install something that changed his CID. Hence why I said he was fine in my first post. All my htc phones are SUPER CID. Like say a GPE rom which are more of a pain to install...

Unable to update htc one m8 factory unlocked

Hi I recently purchased HTC one m8 32 gb factory unlocked verizon & using in India with GSM provider, everything works fine however i am facing 2 major issues
unable to update software - it mentions software update only available in cdma mode however i am using gsm
extremely slow charging- charging is really slow, to the point where had to put phone on charger for 24 hours to get it 100% charged
It does not have extreme saving mode as well

B33 wrote:
Well Verizon Customer Service open's in couple Hours you might give em Call and ask how you could get the update they may put you in touch with there Global Services Team..
Here is there Number.. To call them.. They don't have Email any longer they have a chat option but I don't how easy it is to go that Route so my suggestion if you can call is use the Numbers below..
1-800-922-0204 or *611
If the OP isn't a customer of Verizon Wireless, the reps aren't going to be able to assist the OP.

HTC One M8: Notification Light

I just got the HTC One M8 two days ago and I just realized that the LED notification light is not working when I receive messages, emails, etc. It only works when charging.
HELP!

I found the solution on another forum (may have been mentioned here too) I had to do a factory reset on my phone and did not restore my applications/sign into Google. Sure enough, the notification light starting working. I am now downloading my apps again...unfortunately they do not restore after you complete the setup wizard then sign into Google so I am having to search and download each app one at a time.
Prior to the reset, I did disable Verizon Messages and cleared all the data/cache, confirmed the system messaging app was the default and confirmed the all notifications were checked under display and gestures but it still did not work.
I am also reading in other forums HTC is aware of this issue so hopefully it can be fixed without a reset.

When will the Verizon HTC One (M8) finally get the Extreme Power Saving Mode software update?

Other carriers (AT&T, Sprint) already have it, but Verizon is taking forever apparently.
When will Verizon customers be able to download and use this new mode?
Thanks!

I recently bought an HTC One m8 from Verizon, and like many other customers the Extreme Power-saving Feature was one of my keys factors to deciding to buy. I was very disappointed to learn after the fact that Verizon had not included, and has no intention to include the feature in the future. (Mentioned in other threads in the forum). I've read the argument made that Verizon never advertised the feature and never said it would be included with their version of the phone, but they also never went out of the way to warn perspective buyers that the feature, which is part of the m8 phone on other carriers and marketed by HTC as a part of their phone wouldn't be included. When people are researching phones before they decide what to get they read what features the manufacturer(s) have designed and implemented in those phones, not search to find all the things the carrier may have stripped from the phone.
It's impractical and offensive to tell a customer that its his/her responsibility every time they buy a phone from them to dig deep into website forums and look for what they decided to remove from it that the manufacturer had built, and advertised to be in their phone. This is the type of thing that is bad PR for Verizon, and something that will make customers go to other carriers. I don't want to offend some of the nice Verizon employees who want to help their customers and simply don't have the power to correct the issue themselves, but its in Verizon's best interest to either fix their network to work with this feature, or find/hire someone else who will. Doing it soon before the issue escalates and news of Verizon's statement to do nothing to correct the issue for their HTC One m8 customers spreads like wildfire and burns them.
I hope someone at Verizon doesn't let the rest of the company go on ignoring the issue and steps up to find a way to enable Extreme Power Saving Mode on the Verizon Network. Right now the impression many people have is something along the lines of: now that you've bought a phone from us, and signed up for a contract with us we don't care what you want and think.
In the meantime it would be a good idea to enable the option in the phone with a popup message when enabled that reads something along the lines of: Verizon has concluded that in some cases Extreme Power Saving Mode can cause network issues. If you experience network issues please disable extreme power saving mode and return to one of the other power modes. Verizon will continue to research the issue, and will institute a fix if/when a solution is found.

HTC One M8 Issues

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