HTC One M8 Led notification light

just got the new HTC One and the led does not flash when i get a notification like a text or email. all those options are checked in the settings under Display

Safe mode test completed using app "LED Tester" (as Light Flow couldn't be found in safe mode although App Manager indicates it is installed). LED did not work on any color chosen.
Just to make sure all of my attempts to solve are in this thread:
ensured all notification setting were set as per B33 link above and tested with Light Flow and LED Tester
never tested with charger plugged in
factory reset, clearing everything that was installed and avoided setting up Google creds so as to not install apps from my profile and tested with Light Flow and  LED Tester apps
safe mode and tested with LED Tester
To date (took delivery 2 days after VW made online purchase available to the public) the only time the LED has illuminated is when charging showing either orange or green (depending on charge state).
BTW, thank you AdaS_VZW for proactively reaching out to help. Very happy with that!

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