HTC One Wi-Fi Connection Issues - Please help!

I need major help!
I am currently on my third HTC One, after two attempts at a solution, and I am still having the same problem. Here it is: I will connect to my Wi-Fi at home, successfully browse a few pages online, press the power button to put it to sleep, press the power button again to turn it back on, then see (in the status bar) the Wi-Fi disconnect then reconnect, try to browse more pages online with no luck because the connection does not work. The only way I can consistently get Wi-Fi to work on this phone is after waking up my phone from sleep I have to turn Wi-Fi off then back on to re-establish the connection.
I've check my settings extensively and changed a few defaults in an attempt to get this to work. Here are my settings currently: "Keep Wi-fi on during sleep" - Always; "Wi-fi Frequency band" - 5 Ghz only; "Wi-Fi optimization" is checked; "Best Wi-Fi perfomance" is checked. My Wi-Fi password was entered correctly and I am currently writing this on a laptop connected to the same home network.
I am at my wit's end. I just want this beautiful phone to work properly. Are there any suggestions as to what might be causing this and how to fix this situation? Or am I doomed to an endless cycle of HTC One exchanges until I find one that works? Please help! Thanks.

It seems that rebooting worked for you. That's great!
Here's what happened to me:
I purchased two HTC One phones, one for me, one for my wife. Both could not connect to my 2.4GHz wifi router. I did all the usual steps, reboot router, change password and reboot, switch from 128-bit encryption to 64-bit encryption and reboot, etc. Nothing worked.
The problem: Android 4.2.2
The solution: Upgrade to Android 4.3 (Jelly Bean) via the [Settings] - [Software Update] - [Check New] menu
But how to upgrade when you cannot access WiFi? Call Verizon. They will either temporarily extend your data plan to allow you to download the massive 500MB installation package or work with you to put the update on a laptop where you can then transfer it to your SmartPhone via the memory card, or over USB.
This is not meant as a plug for Verizon, but I must say the technical folks are pleasant, patient, and very capable. And now my HTC One, and my wife's, are happily communicating with many different WiFi routers both 2.4GHz and 5.0GHz. (Notice picture of two smiling people riding horses into the sunset)
Hope this is helpful to the next HTC One customer.

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Hi dougchapel,
Thanks for posting and welcome!
I'm sorry for the problems you're having getting set up on BT Infinity. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
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Router/Connectivity issues please help!

Hello, I'm running Verizon FiOS with the Westell 9100EM Modem/Wireless Router. I just recently upgraded the security settings on this (Upped to WPA2-Personal from WEP, Turned on MAC filtering, and turned off SSID Broadcast). I input all of the wireless devices in my home network (2 laptops, 3 gaming consoles, 1 netbook, 1 desktop w/ wireless card, and 1 wireless printer) into the allowed devices list, and confirmed all of them were able to connect to the home network after turning off the SSID Broadcasting.
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You don't say what version of windows. I suggest you enable the SSID broadcast and see if that helps. If you are running WPA 2 with AES you are secure enough. The MAC filtering is adding extra overhead that is not necessary. I suggest you get rid of that. Anyone can just as easily spoof the MAC address and anyone can find the SSID if hidden. These are not security measures. WPA2 with AES is.

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Pleae help. I received a new iPod touch 4th generation yesterday. When you go to the wifi page, it shows the name of our router and when I select it, it asks for the password. The password is put in CORRECTLY. And then to the left of the router name, where the check mark goes when my old IPod and iPhone connect to the network doesn't change to the check mark to show that it is connected. After putting the password in, there is a circle turning around in complete circle, but never changes to a check mark thus not letting me connect to the internet. Please help. Several devices are connecting to the wifi at the same time, so I know it is working.
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Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
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http://www.speedtest.net/result/1330929672.png
I then tested it today and it was this'
http://www.speedtest.net/result/1332068147.png
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Solved!
Go to Solution.

inssider when run shows the networks roundabout you and if there are any on the same channel causing interfernce on your network and stopping devices connecting or losing connection.
as I said enter 192.168.1.254 in your browser and the admin password should be on the back of the hub. when in to hub manager then just go to wireless and you will see the b/g/n and you should be able to just select b/g. at the same place you should also be able to change the channel if you want to a free channel according to inssider
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Connection issues, please help?

I have a Mac and my boyfriend uses a PC now. When we both had macs, we never had a problem with both of us connecting to the router at the same time. My PS3 and ipad connect to it with no problem as well. But now if he tries to connect with his PC and I cam connected it knocks me off and he still can't connect and vice versa. Has anyone lese had this issue or know how to fix this. It's pretty annoying to only be able to use one computer at a time.

Are the computers both wired to the router or wireless? Double check if the cable connections are correct on the router. The router should be connected to the modem on its Internet port. If both computers are wireless, changing the channel of the router might help. What is the model number of the router by the way? You may have to reset and reconfigure it again.

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I recently had my iMac serviced for repairs, and now I can no longer connect to the internet.
Under my device manager there is one PCI device listed as unknown.
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I don't know where to go to download drivers or what drivers I need.
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From your signature I see that you are using Tiger. Therefore I am assuming that you are using Boot Camp while it was on its beta stage. If you still have the drivers disk that you made during installation then insert that in the disk drive while booted in XP. This should re-install all the drivers and detect that unknown device in device manager. Its worth a try.
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Please see these docs.
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Error 'The Connection To The Server Is Unavaiable' when Uploading WEB ADI Document [ID 847091.1]
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Internet connectivity issues please help

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Mid 2010 15" MBP i5 A1286 POWER ISSUE-PLEASE HELP-

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THANKS FOR THE HELP GUYS!!! BEEN AROUND 5 DAYS & NOT ONE PERON HAS HELPED...
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HT1218 My airport utility no longer works, but I have just changed my router. Is there something I need to do ? The orange light shows up on my airport, rather than the green one it should have. Please help !!!

My airport utility no longer works, but I have just changed my router. Is there something I need to do ? The orange light shows up on my airport, rather than the green one it should have. Please help !!!

**** little info about your equipment.
If you just replaced the router with an Airport Extreme or Express:
disconnect the modem from power, disconnect the new router from power, connect the modem to power and wait till it os fully started up, then connect the new router to power. After a while the amber light will turn to flashing, then after a while it will turn to green. Then with AirportUtility (in Aplications/Utilities) it should be configured with the password.

Trackpad Issue - Please Help!

Hi there,
Hope you can help me out here.
I've recently purchased a 15" i7 Macbook pro. The machine is but 3 weeks old &, of course, very well looked after.
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I'm not sure what caused this, but I extended my lunch break and drove the machine down to the Westfield apple store. I didn't have an appointment with the Genius Bar but I managed to persuade one of the staff to speak to a technician in the workshop. She came back into the store and told me that they had replacement trackpads and that , considering the machine was only 3 weeks old, the technicians kindly sandwiched the repair into their timetable at zero cost. 2 Hours later, I now have a perfectly functioning trackpad/machine.
I can't thank them enough.
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