HTC Rezound issues

I got an HTC rezound replacement after having to replace BOTH the old phone and the battery.
Now the new one, can not get a charge, or come back on. The phone's screen was already bad when I got it, I know it's not a battery issue, but I am getting a little frustrated that this new one will keep a 7hour battery life, but then shut off randomly and not come on at all, even when I try the take out everything including the SIM card and just plugging in the phone itself method. I can't seem to get it to factory reset, I've tried. I've switched the network, turned off fast boot and sleep mode.
The thing is--it will turn on four hours after I've toyed with it and even then turn on with less that 30% battery. I do not know if to call Verizon technical support and just get them to send me another replacement for this one that I haven't even had for two full weeks.

I have been having a similar problem with my Rezound where it will not turn on after a random shut down. Received some advice from a family member working for a company that does some kind of testing for Google Inc.
She explained to me if the phone is still stock "NOT ROOTED" more than likely one of the user apps from the Google Play Market that was released from a private developer/themer may have a issue with it. If it remains running in the background after closing the app, it could be accessing certain device functions such as internal/external sdcard and or one or more of the system partitions on the phone. She told me to unplug the phone from the A/C charger, pull battery external sdcard and sim card. Then use your computer or laptop to check the external sdcard from phone, for errors, then do a Disk Defrag if not for anything to clean up the card by straitening out all the data, "You know what I mean".... After that, re-insert the sdcard, sim card and battery "but DO NOT plug in the charger" Let phone sit for a few seconds then push the power button. She told me not to hold the power button down till phone boots, but to just press it and let go. Phone should boot up in a a few seconds. When the lock screen appears let the phone settle for a minute or two before heading to your home screen. Then atempt to do a Factory Data Reset. Once phone re-boots back up, again let it settle first. Start from scratch downloading your apps from the market "NOT BACKED UP APPS" and only trusted apps you know are safe and bug free. If you use a app backup program ie: Titanium Backup or one of the non rooted apps, re do the backup app process again to. Some people say they still get some lag of performance and experience random shut downs if they don't wait first at the lock screen for a minute or two allowing startup apps to finish loading and settle. My self, that was only true if my phone was rooted and flashing a new rom and/or kernel.

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HTC Rezound Bluetooth issues

I have communicated with HTC and Verizon over an issue I am having with all sounds coming through Rezound speaker and my Jawbone Era at the sametime while paired and connected. While discussing this issue with HTC the final resolve was them telling me there is nothing more they can do for me at level 2 Tech Support that it was being refered to development. I was also told to contact as many other people that have this issue and have them contact HTC Support and have them report this issue to them with enough people contacting them about this issue maybe development with put out an update for this issue. My suggestion is contact by both website email and by Phone. Make it happen people Don't Be Nice when presenting this issue make it urgent.
<Post moved to the HTC Rezound for more exposure.>
Message was edited by: Verizon Moderator

Hi there mlw9911!
How bizarre. Good thing this VZW agent is on the job and ready to get to the bottom of the case of the phantom keyboard. So, let's work on this together.
Now, you've done a great job troubleshooting thus far and I appreciate that. With that said, we need to delve deeper in the device. Given that this is an issue with a missing keyboard, here's what I recommend: go to settings > applications > manage applications > all > locate the keyboard application > clear cache and force close. Then reboot your device and give it a go. Please let me know the results.
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

Defective HTC Rezounds. Very FRUSTRATING!!!!!

On December 25th, 2011 my mother bought me the HTC Rezound because I had been asking for it for the past month, ever since my HTC Thunderbolt's screen got cracked. When I got it I was very happy with it but then I dropped it and that screen cracked also and that's when all of the problems started. I dropped it in January and it kept working fine but then in February it started malfunctioning and shutting off and on and my mom (who works for Verizon) had to keep resetting it. So finally, after about a week of me complaining she bought me a new one. I've had that one for not even a month and it is doing the same thing the first one is doing. When it happened the first time I thought it was because of me dropping it and cracking the screen but now I just want to get my thunderbolt back and I feel that Verizon should either give me back the thunderbolt or reimburse my mother because this is ridiculous.

This reply was moved to be reply to OP:
Sorry to hear about all your problems! I too am very frustrated and have really reached my limit with this situation! This is why I will not try a used phone. There are reports all over the internet of people continuing to experience the same problems after getting another used device. I really am convinced that while there are a few hardware issues with the phone and or battery the primary issues with this phone are a combination of the firmware, the update and the network. My main unacceptable problem is the constant boot-looping. While I now know the steps to get around it without having to do a factory reset, this is something that I have now reached a point where I am no longer willing to continue in this way!! I am now having audio issues which I had no problem with before the update. This is just so crazy since the update was supposedly to resolve audio issues!! I never had any to begin with!!
We need to see about getting the press to cover this and bring some attention and outside pressure to bear. I am also looking for other routes, legal and through government agencies, to try to get a resolution and satisfaction. HTC and Verizon are not taking any responsibility for these problems! I refuse to be stuck in this situation for the next 2 years after paying $300 just 2 months ago!!! If anyone has any contacts with the technical press or any ideas or suggestions please contact me.

HTC Rezound stuck in a boot-loop

Hi all. I have a HTC Rezound that was purchased from Verizon six months ago, and I just started having a big problem with it. The phone is stock and locked, and I was/am up-to-date with the latest ota update. Yesterday, I tried turning on the WiFi, and it would start to scan and then immediately disconnect. I didn't really think anything of it at the time, so I just turned on 4G and went about my day. I had the same issue today, however, so I decided to reboot my phone. When I did, it brought up the white and green HTC screen for a few seconds, and then proceeded to reboot - over and over again. I went through the online support here at verizonwireless.com, and it was suggested that I do a factory reset. I couldn't get into the OS, so I used HBOOT and completed the factory reset. It is still rebooting repeatedly. Any suggestions? Does it sound like this might be a hardware issue that would be covered by manufacturer warranty? Thanks in advance for any help!

Do the below procedure
1. take off the back cover
2. take out the battery
3. remove the 4G SIM card (and leave it out)
4. put the battery back in
5. turn on the phone (it should boot fine, with the exception of it saying there is no SIM card inserted…this is fine, just ignore this for now)
6. from the homescreen…hit menu > settings > wireless and networks > mobile networks > network mode > select LTE/CDMA
7. turn off the phone
8. take off the back cover
9. take out the battery
10. re-insert the 4G SIM card
11. put the battery back in
12. turn on the phone
This is what I did to fix my bootlooping problem with my Rezound. Let me know if this works for you also. There are some other tricks, but you first have to stop the constant bootlooping.

HTC weather location fix for HTC Rezound ?

New phone, HTC Rezound, can't get my location under the weather to show where I am. It continually says "current location." I have read several posts on similiar issues, done all that was recommended from syncing everything to checking GPS, which are all working perfectly. I down loaded Weather Bug and it picks up my correct location with no issue. Any suggestions on how to get my location to say where I am?

Crvt,
Thanks for the info! It sounds like you have done some fantastic troubleshooting so far, thanks for your time and patience. Its important to have a properly working phone, so lets get this resolved. Try resetting the application called "Weather". Go to settings>applications>manage applications>all>click on weather>clear cache & force close. Go back to the main screen, and see if the device can now determine where you are located. Keep me posted.
Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

How do I print from my htc rezound phone to my hp officejet pro prinmter?

I hhave a new htc rezound smart phone and am tryhing to set it ujp so I can print to my hp officejet pro 8600 series.
I have the printer on the wireless network, with no security configujred untiol I get the Rezound to work.
Can you give me a site, or a link to instructions on how to set it up? I have tried the hp eprint app but it won;t work, saying myh printer is not listed in the authorized printers available.
'Help....

Hello mecammack,
You can find what you are looking for here. If you need any more help, let me know.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

| HTC Rezound | - connect to PC help, sync with university email + music

Hello all and welcome me,
This is my first post here, hopefully not my last, however I came here with a problem that I would most utterly love to solve. For Christmas I got a new phone, the HTC rezound which I choose over the iphone 4s. Now I finally got myself back to my apartment where my Windows desktop computer is and installed HTC sync. probably 10 minutes ago I connected it for the first time to my computer, I decided to go with window's Auto Run default to install the drivers, instead of the view files options. I got an option to install newer software, 'would you like to update your phone to newer software so you can connect it to your computer.' Now this sounded good it installed it then now on the window with no x in the corner (aka no option to close the window) which has the Verizion and HTC logo, it reads word for word
"Please turn on Internet Connection Mode from the devices setting and wait, it may take few seconds.
Setting -> Wireless & networks -> Internet Connection Mode"
with a [ Yes ] button that i am currently unable to click until i have done so.
When I go and do this options its giving me some [Cow manure] about having to pay for a tethering options for $20 a month (and yes there is a gramatical error on this window "it may take few seconds" is the word for word). This is where I am and I am too afraid to disconnect my phone in fear of messing up something. And HTC Sync program still reads "no device connected"
My Goal, is to put a couple of albums i have on the phone as well as play around with Syncing my university email account which uses a microsoft outlook server. Now I am going to help a friend move a new tv into his apartment and I will check back in say 30-40 minutes. Maybe this is a simple problem that has a solution right under my nose but I have no clue, so any input/suggestions/experience would be much appreciated.
Thank you,
Chris

Update, I think I solved it, however I did unplug it and had to close some processes and such. However there is still a grammatical error which deeply disappoints me.... just kidding

Is there anyway to download your own ringback tone for a Htc Rezound

Is there anyway to download a ringback tone for a Htc Rezound phone?
tkemo

Here is some information from the Verizon Wireless support pages.
http://m-support.verizonwireless.com/clc/faqs/Get%20It%20Now/faq_ringbacktones.html?grp=1&faq=21
http://m-support.verizonwireless.com/clc/faqs/Get%20It%20Now/faq_ringbacktones.html?grp=1&faq=17
http://m-support.verizonwireless.com/clc/faqs/Get%20It%20Now/faq_ringbacktones.html?grp=1&faq=5

Setting up personal e-mail on my htc rezound

i just received my phone today and i am having trouble setting up my personal e-mail account...i have frontier.com
<Post moved to the HTC Rezound space for more exposure.>
Message was edited by: Verizon Moderator

I looked at the Frontier site, the only instructions they offer online is for exchange mail. You will need to call or choose the online chat for Frontier to get the settings.

HTC Rezound fast battery drain

I've had my new Rezound for a few days and am astonished at how fast the battery drains.
<Moved from Android space to HTC Rezound space for more exposure.>
Message was edited by: Verizon Moderator

From the home screen, go into the settings, select the "Power" settings, tap the "Power Mode" setting, and select/tap "Normal" when the dialog box comes up. I have found that Normal power mode is just as fast as the High Performance mode that is default on new Rezounds.
I think Normal mode shuts off the WiFi if you are not using it for a while, and you may see a screen about that for a few seconds when you wake the phone up. That is the only difference, aside from greatly extended battery life, that I have found. The phone is still just as fast/snappy.
If you want really big power savings, you can select the Economy mode. But I hear that it slows the phone down a bit. It gives a huge increase in battery life, though.

Does the htc rezound connect to the tv like the new Razr does?

Can anyone tell me if the htc rezound has anything similar to the mirror view the razr has?

Hi Spaz,
demmo86rt is correct (thank you!). A MHL to HDMI Converter Kit will do the trick. While currently out of stock, you can check this LINK for more information on this converter kit and future availability.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/vzwsupport

Replacement htc rezound downloaded all updates except the ICS update...

got an replacement htc rezound today. it has downloaded all of the updates succesfully except the ICS update. I have tried it on 3G, 4G and on WIFI. I keep getting a pop up message saying ERROR -- Service Unavailable. when i click on STATUS it then says Verizon Wireless ADR6425LVW_4.05.605.4-3.14.605.13 Download Failed Code 503. I have also tried to update it in SAFE MODE with same results.
Any suggestions??
Subject edited by: Verizon Moderator<<>>

Thank you for trying the reset, huntin4bb. In order to resolve this, please accept my follow request. Once you have accepted my request please send a follow request to AndreaS_VZW. After I have accepted your follow request, please send me a direct message. http://vz.to/1lplPA8
AndreaS_VZW
Follow us on Twitter @VZWSupport

ICS UPDATE FOR HTC REZOUND

Where is ICS for our HTC REZOUND like we were promised by now ?

I just looked on the Motorola website to see if they had updated their information...It still says they are in the Evaluation and Planning stage with details to follow, so if there was a date released for the update to happen, why wouldn't it be on THEIR website?!?!?! I'm getting a brand new Razr Maxx on Wednesday, the supposed date of the ICS update, so we'll see if I'll be able to update my phone to ICS the day I get my new phone, but I'll believe it when it happens.

Htc rezound call quality

Hi there, i just bought the htc rezound, i notice the call quality is somewhat choppy or i'll get half what the person is saying. I'm thinking going back to store and get droid razr, the call quality on there sounds good what i heard.

FWIW, I also have a Rezound and the call quality on mine seems pretty good. Not saying you shouldn't go with a different phone, but it might be worth it to try another Rezound and see if it's any better. Just keep in mind, if you are outside of your 14 day return window, you may (depending on if they have any or not) get a certified like new device. And, they may make you try two or three of them before letting you switch to a different model.

HTC Rezound with no internet

Hello.
I have an HTC Rezound that will not access the internet. I have gone through and made sure that all the settings are correct as well as pulling the battery and the sim card. I have full bars.
Does anyone have any suggestions?
Thanks!

Hello bjbrooks,
Oh my! I know the importance of being able to connect to the internet on your phone. I appreciate that you've gone through the settings on your phone and have included a few more steps to try.
As demmo86rt mentioned, data connection for the HTC Rezound is managed by the 4G LTE sim card. A great step to try, would be to remove the sim card for 30 seconds: http://bit.ly/PBwegi.
If you are using a widget to toggle mobile data on/off - try this. Turn off mobile data from the widget. Then turn on mobile data from Settings->Wireless & networks->Mobile Network.
Ultimately, a Factory Data Reset would be the final step to take for restoring data connections: http://bit.ly/wLmjGs. Please be sure to back up your contact information, applications, and Google account information, first.
I trust this information will prove helpful. Please let us know if you have further questions.
Thank you,
TanishaS_VZW Support
Follow us on Twitter @VZW Support

HTC Rezound issues

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